$329.99 sale price when purchased online
$399.99 list price
Target Online store #3991
About this item
Highlights
- Industry Leading noise cancellation-two processors control 8 microphones for unprecedented noise cancellation. With Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
- Magnificent Sound, engineered to perfection with the new Integrated Processor V1
- Crystal clear hands-free calling with 4 beamforming microphones, precise voice pickup, and advanced audio signal processing.
- Up to 30-hour battery life with quick charging (3 min charge for 3 hours of playback)
- Ultra-comfortable, lightweight design with soft fit leather
- Multipoint connection allows you to quickly switch between devices
- Carry your headphones effortlessly in the redesigned case.
- Intuitive touch control settings to pause play skip tracks, control volume, activate your voice assistant, and answer phone calls.
- For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound
- With instant pause/instant play music automatically pauses when headphones are taken off and starts again when they are put back on.
Description
The WH-1000XM5 headphones rewrite the rules for distraction-free listening. Two processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hires audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. And with the new Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
Weight: 2 Pounds
Water Resistance: No Water Resistance Rating
Ear Cushion Material: Leather
Estimated Charge Time: 3.5 Hours
Electronics Features: Volume Control, Built-In Microphone, Adjustable Headband, Automatic Shut-Off
Connection Type: USB
Wireless Technology: Wireless
Package Quantity: 1
Compatible With: Apple iOS, Alexa, Android, Google Assistant
Model name: WH1000XM5/B
Noise Canceling: Noise Canceling
Microphone: Built-In Microphone
Maximum Battery Charge Life: 30 Hours
Battery: 1 Non-Universal Lithium Ion, Required, Included
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
Street Date: May 20, 2022
TCIN: 86314264
UPC: 027242923232
Item Number (DPCI): 008-07-6495
Origin: Imported
If the item details above aren’t accurate or complete, we want to know about it.
Shipping details
Estimated ship dimensions: 8.625 inches length x 2.844 inches width x 11 inches height
Estimated ship weight: 1.62 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO
Return details
This item must be returned to any Target store.
This item must be returned within 30 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
Q: Does the plastic hinge break after a few months?
submitted by Alec - 7 months ago
A: Mine broke after about 12 months of use. This is usually how long sony WH1000 headphones last. I'm on my 2nd pair.
submitted byBen - 5 months agoA: Is the Sony WH-1000XM5 a refurbished product?
submitted bykim - 24 days agoA: Hi Anonymous, thanks for reaching out about the Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. Sony WH-1000XM5 Some users have reported that the hinge broke after a few months of use. Some factors that may have contributed to the breakage include folding the headphones, dropping them, or removing them with one hand. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am-11 pm CST
submitted byRena - 7 months agoTarget expert support
Q: Is the Sony WH-1000XM5 a refurbished product?
submitted by kim - 25 days ago
A: Hi kim, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. No, it is a new item. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 23 days agoTarget staff support
Q: After reading about these headphones, the hinges seem to break a lot. I see there's an Allstate protection plan. Does that plan cover if the hinges break?
submitted by Rebecca - 5 months ago
A: Hi Rebecca, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byMike - 5 months agoTarget expert support
Q: Hi is there any student discount for this
submitted by Cade - 7 months ago
A: Hi Cade, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 7 months agoTarget staff support
Q: Hi are will the Sony XM5 pair with an IPhone 15 plus?
submitted by KD James - 8 months ago
A: Hi KD James, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. The Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones should work perfectly with Android and IOS devices. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 8 months agoTarget staff support
Q: Price was 249.9 and sale ends at Thu. Now 329,9 and ends Thu. I returned other headphones to buy these but not willing to pay more than 249.9. Not a good marketing.
submitted by Mikko - 1 year ago
A: Hi Mikko, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byMatt - 1 year agoTarget expert support
Q: Do they come with wire for a piano that is not capable of wireless connection?
submitted by Jan - 1 year ago
A: Hi Jan, thanks for reaching out about the Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. The Sony WH-1000XM5 headphones have a Stereo Mini Jack and connection cable (approx. 1.2m) is included. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am -11 pm CST.
submitted byRena - 1 year agoTarget expert support
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4.5 out of 5 stars with 1419 reviews
58% would recommend
58 recommendations
Great headphones
5 out of 5 stars
Kar3025 - 6 days ago
originally posted on sony.com
Bought for my daughters 16th recently, she loves everything about them, better than apple
Great headphones but …
4 out of 5 stars
Hootan - 6 days ago
originally posted on sony.com
I'm really impressed with the sound quality and the exceptionally long battery life of these headphones. However, I've noticed that after about an hour of walking while listening, my ears and the earcups tend to get quite sweaty.
Great product!
5 out of 5 stars
JCR90 - 6 days ago
originally posted on sony.com
The first fortnight with this product has already been life-changing. The sound quality is good. The noise cancelling is good. The touch-command functions are good. The feel of the product is good. Worth the money!
Good
4 out of 5 stars
Souhrud - 7 days ago
originally posted on sony.com
Good one,..........................................
1 reply from Sony support team team - 7 days ago
Hi, Thank you for your feedback. We are glad that you are happy with the quality of your WH-1000XM5. We hope you continue to enjoy them for years to come. If you need further assistance in the future, you can contact us using this link: https://cutt.ly/leABWCVc Ahmed @Sony Support UK
Good for Value
4 out of 5 stars
Shelby007 - 7 days ago
originally posted on sony.com
All good with the product but I am not yet comfortable with the sync with iPhone and Laptops as it disconnects when not used and needs to be turned on again and wait for a while.
Great sound quality
4 out of 5 stars
Charlie1975 - 7 days ago
originally posted on sony.com
These are my first Sony headphones , I got this after my Bowers / Wilkins stop working after 2 years , it was easy to set up , great sound , battery lasted a long time , and light on my head , as I have it om my head for about 30 hours a week that is every week , as I love to listen to music , IF this Headphones last as long as my old Sennheiser pro which lasted 12 years , I would then say that this the best headphone ever , but for now it's a great headphones
Amazing ANC and Sound Quality
5 out of 5 stars
Johnnyyamum - 8 days ago
originally posted on sony.com
Bought these headphones recently after I had my XM3's stolen and they are great. The sound quality is better, they're easier to use with more settings, lightweight and have better ANC. The only thing I miss about my XM3's is that they were foldable but these aren't. They take up a lot more space in my bag but if you weigh up the ups and downs, the XM5s are definitely great.
Best noise cancelling ever
5 out of 5 stars
Concorde lover - 8 days ago
originally posted on sony.com
Bought these mainly for flights where the airplane noise can be annoying…. Fantastic sound quality and absolutely amazing noise cancellation…. Worth every penny
Great headphones....but
4 out of 5 stars
Phreerun - 8 days ago
originally posted on sony.com
These are fantastic headphones, but I'm no audiophile. I used mine for music and audio books mainly when I want some quiet from external sources. This review would be a 5 ⭐ however there are some worrying stories of them cracking and breaks along with pictures circulating various social media sites, so I'm withholding the 5 ⭐ until I've had a year to see if they hold up. I also have the MX4's and they come with the airplane media adapterbwhich the 5's don't, so if this is an important need then I'd opt for the 4's. Tbh, I can't tell much difference between the 2 models, but my wallet did 😁
1 reply from Sony support team team - 6 days ago
Hi, Thank you for your feedback. We are happy to hear that you are enjoying your WH-1000XM5, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! Moreover, we appreciate your feedback regarding the airplane media adaptor; hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. If you need any assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK
A high quality performer…
4 out of 5 stars
Sonny_GH - 8 days ago
originally posted on sony.com
I have used my M5’s consistently over the last 18 months and enjoyed every* moment of the sound quality, comfort and excellent noise-cancelling experience. They have proved to be a worthy investment. *I nearly gave four stars because of Sony’s last update which caused absolute chaos with the ambient sound feature for a month before a bug fix was available. However, this was a Sony programming /user experience issue, not a fault with the product itself.
The sound quality is great
5 out of 5 stars
Kingsley Ofori - 10 days ago
originally posted on sony.com
I like the headphones, the sound quality is great and it charges fast and the package makes it cool and simple to take along when travelling
Great Headphones
5 out of 5 stars
Lawrencium - 10 days ago
originally posted on sony.com
Brought these headphones for my birthday, wonderful light, love the colour. Sound quality is great and lots of features like Alexa & Google Assistant and 2 point connectivity meaning you can have phone & TV at same time. To be honest I'm happy with my purchase and wish Sony big thank you too birthday discount too, was hoping for little more in forms of discounts. Headphone I got I think we'll designed, feels like luxury and sounds really premium quality. Thank you Sony
Radio Interference
1 out of 5 stars
Amir929 - 10 days ago
originally posted on sony.com
I purchased the WH-1000XM5 expecting a premium experience, but the headphones constantly play what seems like radio interference — even when turned off and used with a cable. After an hour with your support team, I was told the product is out of warranty and no solution was offered. This is extremely disappointing for such a high-end device. I’ve never faced this kind of issue — or lack of support — with any other brand. I expected better from Sony.
1 reply from Sony North America Customer Support team - 10 days ago
Hi there, Thank you for reaching out. We apologize for the issues you’ve encountered with the headphones. We understand how frustrating this can be. This issue might be caused because the headphones are picking up interference from nearby electronic devices, which can result in hearing radio signals. This can happen if strong radio signals are present near the headphones. To help resolve the issue, please follow these steps: Perform a reset and initialization on the headphones. To reset: Connect the headset to an AC outlet using the supplied USB Type-C cable and a USB AC adaptor. Press the power button and the NC/AMB button simultaneously. This will reset the headset without deleting pairing information. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html?utm_source=glean For a initialization, while the USB Type-C cable is disconnected, press and hold the power button and the NC/AMB button for 7 seconds until the indicator light flashes 4 times. This deletes all settings and pairing information. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html If the problem persists, we suggest you to visit the Sony Support site. Click Product Repair at the bottom of the page for your repair options. Here is the link: https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair We're really sorry that the product hasn’t performed as expected. Sincerely, - Stephanie
Over all 5 star
5 out of 5 stars
Jaydn - 11 days ago
originally posted on sony.com
So happy I brought these head phone. Allow you to be transparented into the vibe the artist intended to present beautiful sound noise canceling is A1 keeping these for a while
1 reply from Sony North America Customer Support team - 11 days ago
Hi there! Thank you so much for your kind words! We're thrilled to hear that you're enjoying your headphones and that they're delivering the immersive sound experience the artist intended. The noise cancellation system automatically optimizes itself according to the environment and how you use the headphones. We truly appreciate your support! Thank you for choosing Sony! Best regards, Stephanie
Nice headphone
5 out of 5 stars
Bryan KK - 11 days ago
originally posted on sony.com
Amazing sound quality with noise cancellation effect. Long lasting battery after a single charge
Ok.
5 out of 5 stars
Jendrus1 - 11 days ago
originally posted on sony.com
A great option for music lovers, and with a great microphone system
Excellent Headphones
5 out of 5 stars
Sungold_Tom - 13 days ago
originally posted on sony.com
Bought Sony headphones before in the past, these surpass my expectations, comfortable, sound quality excellent (after a few tweaks), noise cancellation top notch, solid construction.
Perfect for Aircraft travel
5 out of 5 stars
Hobbler - 14 days ago
originally posted on sony.com
I have just upgraded to this model. The extras are great. I am looking forward to using them on my holidays as I have some long flights to listen to my music Much more lightweight than the previous models. Level of comfort seems great. Battery length of time is perfect 30 hours should be enough.
SONY WH-1000XM5
5 out of 5 stars
JACK567 - 15 days ago
originally posted on sony.com
GREAT PRODUCT FANTASTIC SOUND SUPERB QUALITY HIGHLY RECOMMENDED
Great But.....
4 out of 5 stars
QuietStormX - 15 days ago
originally posted on sony.com
Just got mine just about 1 week now. But issues with them disconnecting while listening to YouTube video and video still playing...I hear nothing when it does that. Then reconnect to watch video...Connected to Tablet...
1 reply from Sony North America Costumer Support team - 14 days ago
Hello there, we appreciate the score you gave to the WH-1000XM5 design, sound and build quality. Of course we want you to enjoy the best performance with not interrupting sound while using YouTube or any other app, so please let us help you on this matter via email. Send your name, username, model number, issue and telephone number to socialsupport@am.sony.com to better assist you. Thank you for choosing Sony. My best regards. -Jenn