Q&A(15)
Q: I’ve charged my device overnight and when I turn it on, all it does is the green light flashes off and on until I turn it off. What am I doing wrong?
A: Hello Sarah! Make sure to charge CLARO for 9 to 12 hours before first use, if it is still not working we recommend returning this system for another one. We hope this helps!
submitted byTarget Beauty Consulting - 3 years agoBrand expertA: PLEASE CONTACT CUSTOMERSERVICE@SPASCIENCES.COM
submitted bySpa Sciences - 3 years agoBrand expert
Q: False advertising to claim FDA Approved. The description even says FDA cleared, there is a significant difference. can you remove FDA Approved from the title, or show proof of FDA approval?
A: Hi, we have reached out to our Target partners to fix the title. As you can see, we state FDA Cleared on our box and literature.
submitted bySpa Sciences - 2 years agoBrand expert
Q: Does this increase collagen production?
A: The red light is also known as a healing light and helps to put collagen and elastin production into high gear.
submitted bySpa Sciences - 3 years agoBrand expert
Q: is the red light INFARED or just a red ligh?
A: LED red light therapy
submitted bySpa Sciences - 3 years agoBrand expert
Q: Does Claro help with reducing hyperpigmentation/melasma?
A: This device is for acne and scarring
submitted bySpa Sciences - 3 years agoBrand expert
Q: I don’t have acne, just the occasional pimple. Can I use this on a clear face, even when I don’t have a breakout? I also have redness and a scar on my cheek and want to know if I can use this to spot treat that scar.
A: Hi Krystel, the CLARO's healing red and blue light therapy will help your skins natural healing power. FOr your scar, I would also recommend nano needling with SORA for best results
submitted bySpa Sciences - 4 years agoBrand expert
Q: Does this device use heat?
A: Thank you for your inquiry. The CLARO by Spa Sciences does NOT use thermal (heat) technology. Hope this helps and do not hesitate to reach out to us if you have any other questions.
submitted bySpa Sciences - 4 years agoBrand expert
Q: Hi, I would like to know if there is instructions on how to specifically use this for the best results?
A: Thank you for your inquiry. We suggest that you review the included CLARO manual before use. Each affected skin area should be treated with a maximum of 3 minutes of blue light followed by 3 minutes of red light per day and suggest not to exceed 6 minutes total treatment time (3 minutes red and 3 minutes of blue) daily. Hope this helps, please do not hesitate to reach out should you have any further questions.
submitted bySpa Sciences - 4 years agoBrand expert
Q: How many nm's is this? Strength of light is important.
A: Thank you for your inquiry. The CLARO has the Following wavelengths: Blue is 405-420nm Red is 630-660nm Hope this helps!
submitted bySpa Sciences - 4 years agoBrand expert
Q: Does this product also help with acne scars/scarring?
A: Thank you for your inquiry regarding the CLARO LED light Therapy treatment system. The CLARO LED Light therapy treatment works with various color lights; we recommend the red light to diminish the appearance of scars. Red light therapy shows great promise as an effective treatment for scars. It goes beyond minimizing the appearance of scars and penetrates the body at the cellular level using specific wavelengths of light. Hope this helps and do not hesitate to reach out to us if you have any other questions.
submitted bySpa Sciences - 4 years agoBrand expert