Q&A(9)
Q: It makes a weird sound when I plug it in to charge, it sounds high frequency. and it doesn't turn on after charging. I think I got a defective one.
A: Hi there! Please email customerservice@spasciences.com to resolve this for you.
submitted bySpa Sciences - 4 months agoBrand expert
Q: How often should I use the cleaning/ion * function?
A: Thank you for your question! You can use LELA's cleaning function weekly to deep clean and remove dead skin build up.
submitted bySpa Sciences - 8 months agoBrand expert
Q: Will it run while plugged in?
A: Thank you for your question! The LELA device will not work while plugged in to charge.
submitted bySpa Sciences - 9 months agoBrand expert
Q: Can you use this on your scalp to address dandruff issues?
A: Hi there and thank you for your question! LELA is intended for use on the skin for your face and neck, as it needs some slip to work properly.
submitted bySpa Sciences - 1 year agoBrand expert
Q: how does it work exactly? do I buy something else that's goes with it or do I use it with a facial wash?
A: For the cleansing feature, we recommend using warm steam to open the pored before gliding the spatula against your skin. For the infusion modes, you may use your favorite serum and gently massage your face with the spatula to help infuse the products. For more information you may view the videos or manual on https://spasciences.com/collections/beauty-devices/products/lela
submitted bySpa Sciences - 3 years agoBrand expert
Q: what is the HZ on this spa science facial spatula product?
A: between 29,000- 34,000 pulses per second
submitted bySpa Sciences - 3 years agoBrand expert
Q: I'm not sure how long (how many minutes) I should pass the spatula on my neck and jaw line when using the LIFT setting. Is there a maximum use time on the LIFT setting?
A: Susan, there is not a maximum setting. Recommended at least 1 minute per area.
submitted bySpa Sciences - 3 years agoBrand expert
Q: Are the high pitch and buzzing noises normal? When I have it on the sides of my face it's almost ear piercing.
A: The buzzing is the EMS but it should not bother your ears.
submitted bySpa Sciences - 3 years agoBrand expert
Q: What is the Difference between THIS product and a Micrdermabraision product
A: The microdermabrasion uses a diamond tip to exfoliate and suction to remove debris and clogged oil from pores. LELA uses the power of ultrasonic technology to remove debris and oil from the pores, cleansing without exfoliating.
submitted bySpa Sciences - 3 years agoBrand expert