Q&A(10)
Q: There is like a yellow juice on my stamps. What is that?
A: Hello! That substance is the oil used to keep the stamps from rusting.
submitted byHorizon Group USA - 4 years agoBrand expertA: This substance (I think) tested positive for lead (with my admittedly cheap lead test kit that sometimes yields false positives, but I found it concerning enough to return the product).
submitted bytest - 9 months ago
Q: What size are the letters?
A: The line thickness of the letters are probably 1/16 inch. No way the letters are that height.
submitted byHotrod - 5 years agoA: 1/16 inch.
submitted byHorizon Group USA - 8 years agoBrand expert
Q: Do the stamps actually work cause reviews say they don't?
A: Hi Isabelle! Yes, this product has went through multiple rounds of testing to ensure it works.
submitted byBrand Expert - 7 months ago
Q: Hello, does it come with chains?
A: Yes, this kit includes 4 chains
submitted byHorizon Group USA - 4 years agoBrand expert
Q: Does it bring number stamps with it? Or is it just letter stamps?
A: Hello! This kit does not include number stamps
submitted byHorizon Group USA - 4 years agoBrand expert
Q: What is the black box for the jewelry letter's or both
A: Hi There! The black box stores all of the metal stamps
submitted byHorizon Group USA - 5 years agoBrand expert
Q: Hi there are 27 stamps and only 26 letters in the alphabet, what is the other stamp?
A: Hi There! The 27th "letter" is the ampersand sign; " & " If you have any other questions or concerns please feel free to reach to our customer service team customer.service@hgusa.com or call them at 1-800-651-0616
submitted byHorizon Group USA - 6 years agoBrand expert
Q: What type of metal is used for this kit?
A: The metal used in this kit is both iron and brass.
submitted byTarget Vendor - 6 years agoBrand expert
Q: Do they include numbers?
A: No, it only includes letters.
submitted byHorizon Group USA - 7 years agoBrand expert
Q: What is age appropriate
A: Hi Judy! We would suggest this for 12 years and up.
submitted byHorizon Group USA - 7 years agoBrand expert