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Q&A(11)

Q: Description states that it is standard size, 12x15. Is the entire area, 12x15, heated? Or is there a border that is not heated. If so, what is size of area not heated?

submitted by toni - 1 year ago
  • A: It's nearly heated to the edge. Despite Stavros blaming heating pad issues on VP Harris.

    submitted byMissing info - 8 months ago

Q: Can you set this to remain on continously instead of shutting off in 2 hours?

submitted by JMB - 10 months ago
  • A: No, you are not able to run continuously or change the 2 hour auto shut-off.

    submitted byTarget Shopper - 4 months ago

Q: Why does the heating pad shut off befor 2 hours? It shuts off after 20 minutes

submitted by Andie - 1 year ago
  • A: Hello Andie! Thank you for taking your time to post a question. We are very sorry to hear about the issue with your unit and we apologize for the inconvenience caused. We would like to have a chance to assist you further privately, that is why we strongly encourage you to reach out to us directly via https://www.sunbeam.com/support/contact-us . We’re available Mon.- Fri. 9am -5pm Eastern Time. Thank you! Sunbeam Care

    submitted bySunbeam Brand Team - 1 year ago
    Brand expert

Q: Can and how dies this heating pad plug into or work in a car. Does it need an adapter?

submitted by Mike - 8 months ago
  • A: No, you are not able to plug this heating pad into a car.

    submitted byTarget Shopper - 4 months ago

Q: Do you have a choice whether you can make this shut off automatically after two hours or stay on? Sometimes my daughter gets terrible cramps, and she keeps it on very low during the night. 

submitted by Lorraine - 10 months ago
  • A: No, they messed with the normal functionality of a heating pad and set an arbitrary timer of two hours. What a rip!

    submitted byStavros - 9 months ago

Q: What are the temperatures of the four heat settings (in degrees)?

submitted by CJGH - 2 years ago
  • A: Thank you for contacting Sunbeam®. We value your continued support of our product and we are glad to assist you with your inquiry what are the temperatures of the four heat settings heating pad. For most Sunbeam® heating pads, you can select a temperature from the following settings: Low: 110°F Medium: 138°F High: 160°F. Sunbeam® heating pads are engineered to never exceed 176°F the temperature set by Underwriters Laboratory (UL). Hope this would help. Have a great day!

    submitted bySunbeam Brand Team - 2 years ago
    Brand expert

Q: Can I wrap the heating pad around my leg for heating that area?

submitted by Bonnie - 2 years ago
  • A: Thank you for contacting Sunbeam®. We appreciate your interest in our products and we are glad to assist you with your inquiry if you can wrap the heating pad around your legs. Please be advised that you can wrap the heating pad around your legs. What we do not recommend sitting on or laying on the heating pad. There should be room for air to circulate on the heating pad to reduce the risk of burns, electric shock, fire, and personal injury. The heating pad should be placed on top and not under the part of the body needing heat. We hope this information is useful. Have a great day!

    submitted bySunbeam Brand Team - 2 years ago
    Brand expert

Q: Does it shut off automatically after a certain time.

submitted by martha - 2 years ago
  • A: Thank you for reaching out to Sunbeam®. We value your continued support of our products and we are glad to answer your inquiry if the heating pad shut off automatically after a certain time. Please be advised that the Sunbeam® Premium Standard Size Heating Pad with Compact Storage has a 2-hour auto-shut off feature. We hope this helps. Have a good day!

    submitted bySunbeam Brand Team - 2 years ago
    Brand expert

Q: what is the size????

submitted by Diane - 2 years ago
  • A: Thank you for reaching out to Sunbeam®. We value your continued support of our product and we are glad to assist you with your inquiry for size of the Sunbeam® Premium Machine Washable Integrated Heating Pad. The heating pad has a standard size and it has a dimension of 12" X 15". Hope this would help. Have a great day!

    submitted bySunbeam Brand Team - 2 years ago
    Brand expert

Q: I'll be traveling to India & would like to take a heating pad w/me for a bad back. Can this be used in a dual current environment without a converter (110 and 220)? Do you suggest another one?

submitted by Stardap - 3 years ago
  • A: Thank you for reaching out to Sunbeam®. We appreciate the opportunity to respond to your inquiry. Although it may be possible to use a voltage converter with one of our products, we do not recommend using them. We do not have any information on specific voltage converters so we cannot recommend that one be used. We hope this helps. Have a nice day!

    submitted bySunbeam Brand Team - 3 years ago
    Brand expert

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