Sunbeam Twin Size Electric Water Resistant Heated Mattress Pad with Dual Digital Controllers

Thank you for contacting Sunbeam®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Sunbeam® Cotton Polyester Vertical Quilted Heated Mattress Pad with Digital Display Controller. This is not the experience that we want you to have. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. Please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products have 5 years limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!

Thank you for contacting the Sunbeam® Brand! We appreciate you for sharing your experience with us and for your interest in purchasing the Sunbeam® Cotton - Polyester Vertical Quilted Heated Mattress Pad with Digital Display Controller. We work hard to meet expectations like yours and we’re happy to hear we hit the mark for you. This would keep us motivated in making high-quality products. To assist you on how to obtain the instruction manual of your Sunbeam heated mattress pad, we encourage you to please contact us directly or fill in the "Contact us" link provided below so that we can send it to you via email or mail. Have a nice day! https://www.sunbeam.com/support/contact-us

Thank you for contacting the Sunbeam® brand. We are sorry to hear that your Cotton Polyester Vertical Quilted Heated Mattress Pad with Digital Display Controller is barely heating. Our bedding products were made with the highest quality materials and we expect them to last. That is not the experience that we want you to have. We will be more than happy to rectify this. Please try to perform the troubleshooting technique below. Make sure the product is not plugged into an extension cord/device. This can cause a fault. 1. Turn the blanket control to the ""Off"" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes. 2. Check the bedding product plug connection that directly plugs into the bedding product. Make sure the connection is secure and complete. 3. Hold the power button down and re-insert the power cord back into a wall outlet at the same time. If the 3 steps above are not followed in order, the bedding product will not properly reset. If troubleshooting techniques won't work, please let us know so we can determine the next steps. We hope this helps!