The ROI of Human Capital - 2nd Edition by Jac Fitz-Enz (Paperback)

About the Book

Do you know the real value of your people? This groundbreaking book offers executives and HR professionals a reliable way to quantify employee contributions toward overall corporate profit.

Book Synopsis

The lifeblood of any business enterprise is its people. Dr. Jac Fitz-enz helps professionals quantify that statement by critically gauging their true human costs and their employees' productivity.

The ROI of Human Capital does this this by providing you with detailed material on topics including corporate outsourcing, developments in behavioral science, and advances in trending and forecasting that have dramatically changed the way organizations measure the bottom line effect of employee performance.

You'll learn how to evaluate people metrics at three critical levels:

• organizational (contributions to corporate goals),
• functional (impact on process improvement),
• and human resources management (value added by five basic HR department activities) to most effectively and accurately determine your profit and results.

For years, The ROI of Human Capital has been the number-one resource for decision makers and human resources professionals assessing employee contributions and ROI. Now updated with the most relevant, up-to-the-minute metrics, the second edition continues to add value to teams by helping them perform the essential task of measuring the value of their people.

From the Back Cover

The ROI of Human Capital has long been the most trusted book available on measuring the value of one's employees. Drawing on years of research by the prestigious Saratoga Institute, this up-to-date second edition provides all-new metrics along with a thorough methodology for quantifying the contribution of human capital to corporate profit. This is the one guide you need to determine how to invest most effectively in your organization's most valuable resource: its people. Praise for the First Edition of The ROI of Human Capital: "Well worth reading by more than the HR crowd. Solid business wisdom that allows for humanity and humor." -- Booklist "Essential reading for professionals, this book culminates years of quantitative and qualitative research, providing a breakthrough methodology for measuring the bottom-line impact of employee performance. . . . This well-written and authoritative guide is highly recommended for university and professional collections." -- Choice "The ROI of Human Capital is an ambitious venture into the world of employee performance measurement and improvement in economic value terms . . . a road-map for fundamental examination, assessment and strengthening of multi-faceted human performance." -- Canadian HR Reporter "Fitz-enz brilliantly summarizes the key points of the basic measurement system. These brief comments can only begin to suggest the scope and depth of his eloquent and compelling analysis of an immensely complicated subject." -- American Chamber of Commerce Executives "An important new business book . . . The ROI of Human Capital will serve as an excel-lent reference and guidebook for HR professionals and business leaders, especially CEOs and CFOs, who need to understand how HR contributes to their bottom line. It can serve as a roadmap for HR professionals who want to plan their organizational strategy in a way that will be embraced by the executive team. This work will be invaluable as a framework for executive dialog on HR issues." -- HR Magazine

Review Quotes

"An important new business book... The ROI of Human Capital will serve as an excellent reference and guidebook for HR professionals and business leaders, especially CEOs and CFOs, who need to understand how HR contributes to their bottom line. I can serve as a roadmap for HR professionals who want to plan their organizational strategy in a way that will be embraced by the executive team. This work will be invaluable as a framework for executive dialog on HR issues."

--HR Magazine

"Essential reading for professionals, this book culminates years of quantitative and qualitative research, providing a breakthrough methodology for measuring the bottom-line impact of employee performance... This well-written and authoritative guide is highly recommended for university and professional collections."

--Choice

"Fitz-enz brilliantly summarizes the key points of the basic measurement system. These brief comments can only begin to suggest the scope and depth of his eloquent and compelling analysis of an immensely complicated subject."

--American Chamber of Commerce Executives

"In fact, this is a scholarly tome well worth reading by more than just the HR crowd... Solid business wisdom that allows for humanity and humor."

--Booklist

"The ROI of Human Capital is an ambitious venture into the world of employee performance measurement and improvement in economic value terms... a roadmap for fundamental examination, assessment and strengthening of multi-faceted human performance."

--Canadian HR Reporter

"If you want to create a greater return on your investments in your human capital, this book is an important read for the Human Resource professional." "-- About.com/HR"

About the Author

Jac Fitz-enz (San Jose, CA) has been called "the father of human performance benchmarking." He is founder of the Saratoga Institute, known worldwide for its pioneering research and reports on performance measurement and improvement, and of the consulting firm Human Capital Source.