Q&A(11)
Q: Once opened and used... how long before bottle should be discarded?
A: We recommend you discard the product 45 days after opening it.
submitted byBrand expert - 4 years agoA: Hi Paula, We recommend you discard the product 45 days after opening it.
submitted byPrestige Consumer Healthcare - 3 years agoBrand expert
Q: DOES THESE DROPS CONTAIN PRESERVATIVE ?
A: Hi consumer, our bottles contain a preservative while our vials do not.
submitted byPrestige Consumer Healthcare - 7 months agoBrand expert
Q: Can it be used for watery eyes when wearing makeup?
A: Hi consumer, our product is only intended to treat dry eye.
submitted byPrestige Consumer Healthcare - 7 months agoBrand expert
Q: Are these part of any recalls ?
A: Dear Sharkbite, Thank you for contacting There Tears We appreciate your concern and would like to assure you that Thera Tears is not affected by this recall, and consumers can continue to use this safely. We place the highest importance on manufacturing, quality, and sterility standards for our products. If you have any further questions, please do not hesitate to call us at 1-800-579-8327 Monday-Friday from 8:30 a.m.-5:30 p.m. Eastern Time.
submitted byPrestige Consumer Healthcare - 1 year agoBrand expert
Q: What is the NDC for these drops?
A: Dear MNM, Thank you for contacting Thera Tears. The NDC for the Dry Eye Therapy drops is 58790-001-15. If you have any other questions or concerns, please contact us by phone at 1-800-579-8327 Monday-Friday from 8:30 a.m.-5:30 p.m. Eastern Time.
submitted byPrestige Consumer Healthcare - 1 year agoBrand expert
Q: Are these drops safe to use while wearing contacts?
A: Hello Consumer! Thank you for contacting Thera Tears. Our products are not meant to be used with contact lenses in the eye. Please contact us toll-free at 1-800-579-8327, if you have any additional questions.
submitted byPrestige Consumer Healthcare - 2 years agoBrand expert
Q: Are these made by Akron because the TheraTears we had in our cabinet were and ALL of their products have been recalled.
A: Great question! The Thera Tears brand was purchased by Prestige Consumer Healthcare in 2021. All Thera Tears products are still safe to use and are not part of the recall from Akorn. If you have any further questions, please feel free to contact us toll-free at 1-800-579-8327.
submitted byPrestige Consumer Healthcare - 2 years agoBrand expert
Q: where are these drops manufactured?
A: Great question! Our multi-dose bottles are manufactured in Switzerland and our Preservative Free vials are manufactured both in the United States and in France. If you have any further questions, please contact us toll-free at 1-800-579-8327.
submitted byPrestige Consumer Healthcare - 2 years agoBrand expert
Q: is the bottle hard to squeeze?
A: Dear Ruth, Thank you for contacting Thera Tears. The bottles are not hard to squeeze, they squeeze fairly easily. If you have any other questions or concerns, please email again, or contact us by phone at 1-800-579-8327 Monday-Friday from 8:30 a.m.-5:30 p.m. Eastern Time.
submitted byPrestige Consumer Healthcare - 2 years agoBrand expert
Q: Are these lubricating eye drops preservative free?
A: TheraTears® Lubricant Eye Drops in the multi-dose bottle are preservative free in the eye. Our unique preserving ingredient, sodium perborate, turns into pure oxygen and water on eye contact.
submitted byBrand expert - 4 years ago