Full/Twin Size House-Shaped Metal Platform Bed Frame with Twin Size Trundle Bed/ Drawers 4S -ModernLuxe

Dear Customer, thank you for sharing your feedback with us. We're sorry to hear that the bed did not fully meet your expectations. We truly appreciate your understanding and would like to take this opportunity to explain a few things. We always ensure that all parts are in perfect condition before packing and shipping. However, due to the rough handling during transit, there may have been some dents and cracks, as mentioned in your feedback. We are more than happy to assist you with this issue. Please send us detailed information, including pictures, the damaged parts’ numbers and quantities, as well as your order information to targetml@outlook.com, and we will do our best to resolve this for you promptly. Additionally, after the design process, our products go through a thorough review to ensure their structural stability. We recommend checking that all parts are tightly fastened, as any loose connections may cause instability. If you experience any further issues, please contact us, and we will ensure that you can use the product with complete peace of mind. Regarding the pre-drilled holes on the drawer fronts, we did not include them as the assembly process is meant to be simple, and we did not foresee this causing difficulty. However, we value your feedback and have forwarded your concerns to our production team for future improvements. Once again, we apologize for the inconvenience and thank you for your understanding. We are here to help and ensure your continued satisfaction with the product. Best regards, ModernLuxe

Dear Customer, we sincerely apologize that your shopping experience did not meet your expectations. Please allow us to explain that all of our products are thoroughly inspected before packaging to ensure they are in perfect condition and correspond with the manual. The issues you mentioned may have been caused by problems during the assembly process, as well as rough handling during transit. We are truly sorry for any inconvenience this has caused. In the future, if you encounter any issues with your purchase, please feel free to contact us via our customer service email targetml@outlook.com. We will make every effort to provide a prompt and satisfactory solution to ensure the product functions properly. We look forward to the opportunity to provide you with better products and service in the future. Thank you for your understanding and support. Best regards, ModernLuxe