Western Digital Black 500GB 3.5-inch Internal Hard Drive - WD5003AZEX

Hello, We're sorry to hear about your user experience with the WD_Black Gaming Internal Hard Drive. Depending on your concern, to isolate the cause of the drive problem, it is recommended to connect the drive to the computer via the SATA port as secondary storage and check the drive for any damage or defects. We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows. "Western Digital Dashboard: How to Install and Use" https://support-en.wd.com/app/answers/detail/a_id/31759#subject2 If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary. "How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product": https://support-en.wd.com/app/answers/detail/a_id/10336 You may also get in touch with our technical support team directly to elaborate on the issue along with error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb).

Hi, We're sorry to hear your user experience with the WD Black Internal SATA Hard Drive for Desktops Hard Drive and appreciate your time for providing this review. Best practice is to run diagnostics with Western Digital Dashboard when a drive does not perform as expected or is behaving abnormally. It is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect. We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard: "Western Digital Dashboard" https://support-en.wd.com/app/answers/detail/a_id/31759/kw/dashboard "Western Digital Hard Drive Noise" https://support en.wd.com/app/answers/detail/a_id/32906/kw/noise%5C#subject1 If the test is ambiguous, you can create an RMA with Western Digital to replace the drive, if it is under warranty. "How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product": https://support-en.wd.com/app/answers/detail/a_id/10336 .All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details. Need Help? Please see our "'Contact Us" page for information.

Hello, We're sorry to hear your user experience with the WD_Black Gaming Internal Drive and appreciate your time for providing this review. Based on your concern, if the drive has behaving abnormally up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect. We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows. "Western Digital Dashboard: How to Install and Use" https://support-en.wd.com/app/answers/detail/a_id/31759#subject2 If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary. "How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product": https://support-en.wd.com/app/answers/detail/a_id/10336 All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help. Need Help? Please see our "'Contact Us" page for information.

Hello, We regret to hear about the user experience with WD Black Performance Hard Disk Drive and thank you for taking the time to bring this matter to our attention. Please refer to a link to know more about the drive:https://shop.westerndigital.com/tools/documentRequestHandler?docPath=/content/dam/doc-library/en_us/assets/public/western-digital/product/internal-drives/wd-black-hdd/product-brief-western-digital-wd-black-pc-hdd.pdf We would appreciate the opportunity to gather more information from you to ensure all our customers receive the product they are expecting. All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience. Need Help? Please see our "'Contact Us" page for information.