Q&A(11)
Q: How long is the window exhaust kit? Will it fit a 57 inch tall window that opens horizontally?
A: The included window kit is designed to fit most standard vertically or horizontally sliding windows and measures, 6.5" W x 20" L (minimum), 46" (maximum). <br><br> Since windows come in different sizes, some customization may be needed when installing the accessories. If the included solid window kit slide bar panels do not completely cover your window or door opening, most customers purchase an additional window kit and use both sets. Alternately, a customized longer solid slide bar panel can be made by cutting Plexiglas or PVC plastic to size to be used with the panel with the hose cut outs of the original window kit. <br><br>If you have additional questions, our Customer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com.
submitted byWhynter Customer Service - 4 years agoBrand expertA: my cooler is shorting out and won't stay on
submitted byrich - 3 years ago
Q: Do you need a special outlet?
A: It can be plugged into a standard 115V household outlet. If you have additional questions, our Customer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com.
submitted byWhynter Customer Service - 10 months agoBrand expert
Q: Can you plug into a regular plug?
A: Yes, it can be plugged into a standard 115V household outlet. If you have additional questions, our Customer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com.
submitted byWhynter Customer Service - 10 months agoBrand expert
Q: Per the owners manual, "this unit uses heat pump for heating and the heating mode does not work when temperature is below 45F." Is 45F the temperature inside where it is being used or outside temp?
A: The room temperature needs to be above 45F. Please use the included cover to block the intake hose to prevent the unit from pulling in cold air from outside. <br> If you have additional questions, our Customer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com.
submitted byWhynter Customer Service - 2 years agoBrand expert
Q: my cooler is shorting out and won't stay on
A: To further assist you with the unit not staying on, please contact our Customer Support Team, available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com.
submitted byWhynter Customer Service - 3 years agoBrand expert
Q: Is this the Whytner 12D or Whytner 12DH? What is the difference between the two models? Which one is the top rated by Consumer Reports?
A: The only difference between the two models is that the ARC-12SDH includes a heating feature. Both models are equally rated. <br><br> Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com should you have additional questions.
submitted byWhynter Customer Service - 6 years agoBrand expert
Q: When using the ac function, does the unit shut off when it reaches the desired temperature? Or does it run continuously?
A: The unit has a thermostat which controls the compressor of the air conditioner. When the set temperature is reached, the compressor (cooling function) of the unit turns off but the fan continues to run to circulate the air inside the room to maintain the set temperature.<br><br>Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com should you have additional questions.
submitted byWhynter Customer Service - 6 years agoBrand expert
Q: What is the length of the exhaust hose?
A: The exhaust hose is extendable up to 59". Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com should you have additional questions.
submitted byWhynter Customer Service - 7 years agoBrand expert
Q: does this model really weigh 80 lbs as the spec says or is this really the shipping weight and it really weighs about 70 lbs.?
A: The net weight is 71 lbs. To further assist you with this matter, please contact our Consumer Support Team, Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com.
submitted byWhynter Customer Service - 7 years agoBrand expert
Q: what is the heating output
A: The ARC-12SD has 11,000 BTU heating capabilities. Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com should you have additional questions.
submitted byWhynter Customer Service - 7 years agoBrand expert