Q&A(12)
Q: How long is the hose and what's the circumference of the opening that goes out the window?
A: The vent hose is 5.9" in diameter and extends 59". If you have additional questions, our Customer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com.
submitted byWhynter Customer Service - 10 months agoBrand expert
Q: do you need to drain a tank when full?
A: The air conditioner uses the patented auto drain or self-evaporative technology which exhausts condensation automatically in most environments. Please note that if the humidity is very high, the auto drain function will still exhaust the majority of the moisture. The remaining moisture will be collected in the water tank at the base of the air conditioner and continue to self-evaporate until the tank becomes full and requires manual drainage.<br><br> If you have additional questions, our Customer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com.
submitted byWhynter Customer Service - 4 years agoBrand expert
Q: On the switch on the front of the A/C... is that for the vent? If so which side is to open and which side is to close?
A: Hello, <Br><br> We want to further assist you with this question. At Whynter, we constantly aim to provide superior products and a better customer experience. In order for us to accelerate the process we've already created a case within our system under case number: WHYNCASE587550. Please contact our Customer Support Team, available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com so we can further assist you with this inquiry. Please reference your case number.
submitted byWhynter Customer Service - 5 years agoBrand expert
Q: I want to purchase Whynter Eco Friendly 12000BTU Portable Air Conditioner Platinum but my question is in description it says “it requires adult assembly tools not provided” can you describe what type of assembly is required is it?
A: Hello Rajinder, <br><br> Thank you for your interest in our portable air conditioner. Please note, the unit will need to be removed from the box. You will then need to connect the hose to the unit and the hose to the window kit. <br><br> Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com should you have additional questions.
submitted byWhynter Customer Service - 5 years agoBrand expert
Q: What is the model number for this air conditioner?
A: Hi, <br><br> This item is ARC-12S. <br><br> Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com should you have additional questions.
submitted byWhynter Customer Service - 5 years agoBrand expert
Q: WHAT IS THE MODEL NUMBER FOR THIS UNIT? IS THIS THE ARC - 12SD (dual Hose) or the ARC - 12S (Single hose)
A: Hi Kimie, <br><br> The model number is ARC-12S. <br><br> Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com should you have additional questions.
submitted byWhynter Customer Service - 5 years agoBrand expert
Q: What is the difference between this 12000 BTU unit vs the white 12000 BTU unit? The white is more expensive but all the features/details are the same.
A: The ARC-12S differs from the ARC-12SD model as the ARC-12SD is a dual hose system where as the ARC-12S model is a single hose system. <br><br>Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com should you have additional questions.
submitted byWhynter Customer Service - 6 years agoBrand expert
Q: Does this have an exhaust hose that needs to hang out a window to release hot air?
A: All portable air conditioners on the market require venting which removes the hot air in the room in order to bring the temperature down. Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com should you have additional questions.
submitted byWhynter Customer Service - 7 years agoBrand expert
Q: What is the warranty on this product? I am having issues and we have only used it three times this season. We had it last year and it was stored in the house in the closet for the winter.
A: This product has a one-year manufacturer's warranty and three-year warranty on the compressor. To further assist you with this matter, please contact our Consumer Support Team, Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com.
submitted byWhynter Customer Service - 7 years agoBrand expert
Q: Will this a/c unit work on a pontoon boat?
A: It is recommended that the item be plugged into a standard 110-115V household outlet. The maximum power consumption is 1250 W / 10.8 A. Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com should you have additional questions.
submitted byWhynter Customer Service - 8 years agoBrand expert