Q&A(10)
Q: What size flanges does this come with? There are no size options to choose from.
A: Willow Go offers 21mm, 24mm and 27mm flanges.
submitted byCustomer Care - 3 years agoBrand expertA: The Willow Go Double Electric Breast Pump Kit comes with 2 (24mm) and 2 (21mm) flanges.
submitted byWillow - 3 years agoBrand expertA: The Willow Go Pump comes with two flange sizes - 21MM & 24MM.
submitted byMeetru - 3 years ago
Q: do you use battery or recharchable battery
A: The Willow Go comes with a charger. Charge and Go!
submitted byCustomer Care - 3 years agoBrand expertA: The Willow Go comes with a charger. Charge and Go!
submitted byWillow - 3 years agoBrand expert
Q: what flange size comes with the pump kit?
A: The Willow Go Double Electric Breast Pump Kit comes with 2 (24mm) and 2 (21mm) flanges.
submitted byWillow - 3 years agoBrand expertA: The Willow Go Pump comes with two flange sizes - 21MM & 24MM.
submitted byMeetru - 3 years ago
Q: what size is this pump
A: Willow Go was designed to be discreet and fits inside your bra. Each pump weighs about 1 pound.
submitted byCustomer Care - 3 years agoBrand expertA: The Willow Go Double Electric Breast Pump Kit comes with 2 (24mm) and 2 (21mm) flanges.
submitted byWillow - 3 years agoBrand expert
Q: What is the difference between this Willow pump and the other Willow hands free pump?
A: Our site offers a comparison page to help you understand the differences between the pumps - we recommend you check this out to learn more! Both pumps fit entirely in your bra, with no dangling cords, tubes, or bottles. The most major differences are range of mobility & suction type - Willow 360™ uses a constant suction, (think about how baby latches) is totally leak-proof when you pump with our milk bags, and wide range of mobility with our milk containers. Willow Go® uses a tug and release type of suction, similar to a traditional wall pump, and lets you pump totally hands-free and untethered, but isn't totally leak-proof (especially if you're leaning far forward or back). Willow 360 lets you choose between spill-proof milk bags (no need to transfer - you can pump and store milk in the same bag) or reusable containers, while Willow Go offers reusable containers only. Both pumps are app connected, but Willow 360 has more smart features - for example, it tracks your volume in real time and automatically records your session history and connects to Apple Watch. Willow 360 holds up to 4 oz per pump, while Willow Go holds 5 or 7oz (7 oz containers sold separately). Also included only with a Willow 360™ pump purchase, Moms have access to our 360 Care, where you can book a virtual session with a Mom Coach to get up to speed on assembly, sizing, positioning, and bra fit. The program also offers access to expert-backed articles and videos to help set you up for success!
submitted byCustomer Care - 28 days agoBrand expert
Q: Does this come with a warranty?
A: The Willow Pump mechanism is covered under a 12-month warranty. All other product components are covered under a 90-day warranty from purchase date. Please feel free to reach out to our Customer Care team at 1-888-WILLOW-3 if you have additional questions. We are here to help!
submitted byCustomer Care - 2 months agoBrand expert
Q: Can I sterilize parts in a steamer?
A: We don't recommend the use of steam or microwave sterilizers for pump parts
submitted byCustomer Care - 3 months agoBrand expert
Q: Do you need the app to use the pump I don’t pay for internet on my phone when out of the house can I use the pump without the app?
A: You don't need the app, the pumps have control buttons on them. I prefer the app so I don't have to dig around in my shirt while using them to change settings but it's absolutely not mandatory
submitted byLS - 4 months ago
Q: What’s suction power
A: With Willow® Pumps, you don't have to sacrifice freedom for power - Our Willow Go® Pump offers 9 levels of app adjustable, hospital strength suction of up to ~280mmHG per side! This is comparable to most traditional double electric pumps on the market. Many women tell us that their Willow Pump works just as well as their traditional pump, with the added bonus that they can pump discreetly wherever life takes them
submitted byCustomer Care - 6 months agoBrand expert
Q: are all willow breast pump kits, 3.0.
A: Hi, Tracy! No, we offer two pump kits. Willow© 3.0 and Willow Go™. Check out our site for comparisons!
submitted byCustomer Care - 2 years agoBrand expert