WORKBOOK for Core Competencies of Civility in Nursing & Healthcare - by Cynthia M Clark & Jessica G Smith (Paperback)

About the Book

Provides resources, conceptual models, exemplars, and practical tools to promote civility, professionalism, and ethical practice for all healthcare professionals. The practical, evidence-based interventions are immediately implementable.

Book Synopsis

Incivility and other workplace aggressions have a significant impact on the lives of healthcare professionals, faculty, and students, as well as the patients and families in their care. Incivility in academic and practice environments can provoke uncertainty and self-doubt, weaken self-confidence, and cause detrimental and lasting effects on individuals, teams, and organizations. These behaviors can fracture relationships and result in life-threatening mistakes, preventable complications, harm, or even the death of a patient.

In Core Competencies of Civility in Nursing & Healthcare, Cynthia Clark-a nurse-leader dedicated to organizational change and an unwavering advocate for civility and dignity for all-provides an abundance of practical solutions to create and sustain communities of civility, diversity, inclusion, and respect in academic and healthcare environments. Using a wealth of evidence-based interventions, hands-on tools, and scholarly resources, this book expands current thinking on the topic of civility to create and support healthy, productive work and learning environments for the benefit of all.

Review Quotes

"This book has the potential to transform not only organizations, but the lives of all they employ and serve. Dr. Clark illuminates the issues of healthcare inequities and the urgent need for organizations to address the ongoing presence of incivility that has intensified because of the Covid-19 pandemic. Her framework highlights assessment, planning, and implementation to create a healthy work environment and is supported by evidence-based strategies and engaging real life exemplars. The tools provided in this book are adaptable models that can be used to achieve long term success in creating a culture of respect and civility."

-Margaret (Peg) Wichrowski, MSN, RN

Staff Nurse, Molecular Imaging and Nuclear Medicine

Long Island Jewish Medical Center (LIJMC), Northwell Health

"Dr. Cynthia Clark has taken incivility, a complex and critical subject, and provided an incredibly informative and useful blend of how it affects people, particularly healthcare professionals. Suffused with very practical recommendations, this book reflects a synthesis of years of study integrated with real experience to help those in healthcare organizations elevate the care environment with civility and kindness. Implemented well, these practices have the power to affect patient outcomes. And although rich in substance, it is a very easy-to-read and accessible guide."

-David Fryburg, MD

President, Envision Kindness

"What a scholarly, literary masterpiece on individual and organizational civility! Are you looking for tools to diagnose and resolve incivility in the workplace? Look no further. Peppered with personal stories and examples, this book is an easy, interesting read. Dr. Clark's conceptual model of a 'Culture of Belonging' is brought to life by her comprehensive coverage of evidence-based practices and practical tools to apply, create, and sustain healthy work environments. A must read for healthcare and academic leaders!"

-Remy Tolentino, MSN, RN, NEA-BC

System Vice President, Nursing Workforce & Leadership Development

BaylorScott&White Health Nursing Institute/Center for Nursing Leadership

"Healthy relationships are key to building highly functional teams. This book is a must read for all leaders! It is a timely reminder that in building resiliency, we must build relationships. Dr. Clark's practical approach to storytelling supported by evidence is so helpful. Thank you for emphasizing this work through self-reflection, guided phrases, and action-planning for individuals and teams. Civility is a decision we make. I am eager to use these competencies with my team!"

-Karen Zwerneman, MSN, RN, NEA-BC

Regional Director, Nursing Professional Development

Baylor University Medical Center, Dallas

Baylor Scott & White Medical Center, Waxahachie

"In her new book, Cynthia Clark has done a masterful job of compiling the most up to date evidence on the adverse effects of incivility in nursing and healthcare as well as how best to prevent and deal with it. As a renowned expert in the field, she provides outstanding practical strategies to achieve the core competencies in civility. This book should be a staple for every nurse and learner."

-Bernadette Mazurek Melnyk, PhD, APRN-CNP, FAANP, FNAP, FAAN

Vice President for Health Promotion

University Chief Wellness Officer

Dean and Helene Fuld Health Trust Professor of Evidence-Based Practice, College of Nursing

Professor of Pediatrics & Psychiatry, College of Medicine

Executive Director, the Helene Fuld Health Trust National Institute for EBP

Founder & President, the National Consortium for Building Healthy Academic Communities (BHAC)

Editor, Worldviews on Evidence-based Nursing