Xbox Wired Gaming Stereo Headset for Xbox Series X|S/Xbox One

A: Thanks for asking! This wired Xbox Stereo Headset plugs directly into the 3.5mm stereo headset jack of your Xbox controller, or the 3.5mm headset jack of your Windows PC.

A: No, the wired version of this headset has a 3.5mm audio jack which connects to your controller.

A: Hi Ra4, thanks for reaching out about Xbox Wired Gaming Stereo Headset for Xbox Series X|S/Xbox One. It's frustrating to have a headset fail after only three months, especially when it's the second one you've purchased. Troubleshooting Steps to Try: Visually Inspect: Check the cable, connector, and earpiece for any physical damage. Secure Connection: Unplug and firmly replug the headset into the controller or console. Check Mute: Ensure the mute function is off. Adjust Volume: Turn up the volume on the headset and in the Xbox audio settings. Check Xbox Audio Settings: Verify the chat mixer and party chat output settings. Try a Different Controller: If possible, test the headset with another controller. Restart Xbox: Perform a full power cycle of your console. Test on Another Device (If Applicable): If the headset has a standard 3.5mm jack, try plugging it into a PC or phone to see if the earpiece works there. This can help isolate if the issue is with the headset itself. Warranty and Next Steps: Since you've only had the headset for three months, it should still be under the manufacturer's warranty. Check the Warranty: Review the documentation that came with the headset or check the retailer's website for warranty information. The standard warranty for Xbox accessories is often 90 days, but some retailers or extended warranties might offer longer coverage. Contact Support: Retailer: If you purchased it recently, contact the retailer where you bought it. They may offer an exchange or refund within a certain return window or direct you to the manufacturer's warranty process. Xbox/Microsoft Support: If the retailer can't help or if it's within the manufacturer's warranty period, contact official Xbox Support through the Xbox website. They can provide troubleshooting steps and guide you through the warranty claim process if the headset is deemed defective. It's unusual to have the same issue with two headsets in a row. Be sure to provide detailed information about the problem to the support team when you contact them. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi alex, thanks for reaching out about Xbox Wired Gaming Stereo Headset for Xbox Series X|S/Xbox One These headphones do have some features that would be good for streaming, but also may be missing some features you would want. These do have good sound quality, are light and comfortable to wear for extended times, and have a clear microphone. However it does not have the specialized type of microphone that is made for streaming and making sure you come through as clear as possible with features like built-in pop filters or sidetone monitoring. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi KENNY, thanks for reaching out about the Xbox Wired Gaming Stereo Headset for Xbox Series X|S/Xbox One. Yes, the Xbox Wired Gaming Stereo Headset has the mute feature. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi RageGaming, thanks for reaching out about Xbox Wired Gaming Stereo Headset for Xbox Series X|S/Xbox One. The cable is very durable. The way to avoid breakage is to manage the tension of your cable during playback. You should never see your cable turning a 90-degree angle directly where it's plugged in. The internal wires are straining to maintain their connection with the plug, and you may be pulling them away, whether you mean to or not. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi Random guy, thanks for reaching out about Xbox Wired Gaming Stereo Headset for Xbox Series X|S/Xbox One. Yes this is just an Xbox themed stereo headset. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi, JT! Regarding your question about the Xbox Wired Gaming Stereo Headset for Xbox Series X|S/Xbox One: This is listed as compatible with Xbox consoles only by the manufacturer and cannot be guaranteed to work with other systems. That said, this connects with a standard 3.5mm headphone jack which works most devices that have that connection type. If you have any additional questions, please do not hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.

A: Thank you for checking! Yes, game audio is played through the headset.