Q&A(15)
Q: I just bought this filtration system. Has anyone else experienced it filtering very slowly? Ours is coming out one drop at a time.
A: Yes. When a new filter is placed in it filters very slowly. This will speed up with time. It helps if you lift up the resovoir and then place it back down.
submitted byLS - 3 years agoA: Thank you for contacting ZeroWater. From time to time, a filter may develop an air bubble or air pocket. Carefully lift the reservoir, grip the body of the filter at its mid-section and give the filter 4-5 squeezes while there is water filtering through. This will return the flow back to its normal state.
submitted byZeroWater Team - 3 years agoBrand expert
Q: How often do you change the filters and how do you know when to change them?
A: It depends on the water quality, the chart on the website says with a TDS of 400+ it will only last for 8 gallons.
submitted byr1234 - 4 years agoA: The filters last about every 20 gallons
submitted byLS - 5 years ago
Q: How often do you have to buy a replacement filter??
A: Filter life lasts for 20 gallons of water.
submitted byLS - 5 years agoA: It depends on the water quality, the chart on the website says with a TDS of 400+ it will only last for 8 gallons.
submitted byr1234 - 4 years ago
Q: Does it come with a filter already in it or do you need to buy the filter separately?
A: Every ZeroWater container comes with 1 initial filter included
submitted byZeroWater Team - 2 months agoBrand expert
Q: How do you use the gauge to check the water in the ZeroWater filter?
A: Click the link below to view the TDS Meter instructions https://cdn.shopify.com/s/files/1/0311/5499/5336/files/tds-meter-instructions.pdf?v=1602634230 Thank you,
submitted byZeroWater Team - 8 months agoBrand expert
Q: Does this remove flouride from the water?
A: Yes, 99% removal
submitted byZeroWater Team - 2 years agoBrand expert
Q: 1. For the 30 cup and the 20 cup containers, are the filters the same size? 2. Are they standard across all your products?
A: Yes, the filters are the same size! filters work across all of ZeroWater branded pitchers/ dispensers except for the Eco Pitcher.
submitted byLS - 3 years ago
Q: TDS also includes healthy minerals, if this removes all the TDS, then water will not have the required minerals, is not such water is unhealthy and against the recommended TDS by WHO??.
A: Our filtering technology does not differentiate between bad chemicals and good minerals that could be present in the water; the filter removes all of these. The FDA recommends that you receive essential vitamins and minerals from a well-balanced diet, and not necessarily from water alone.
submitted byZeroWater Team - 4 years agoBrand expert
Q: does this product filter fluoride as well as lead and chlorine?
A: ZeroWater filters have been tested for the reduction of all 3 of these contaminants with an overall reduction percentage of 99%.
submitted byZeroWater Team - 5 years agoBrand expert
Q: how many oz is in this dispenser?
A: The 30 cup dispenser holds a total of 240 ounces.
submitted byZeroWater Team - 5 years agoBrand expert