Head & Shoulders Classic Clean 2-in-1 Dandruff Shampoo + Conditioner

Thank you Head and Shoulders Classic Clean 2 in 1 Shampoo and Conditioner. We're sorry to hear that the product seemed watered down. Our products go through many quality checks to ensure they reach you in the best possible condition. What you've described is not something we would expect and we are sharing your experience with our Quality Assurance Team. A product can change consistencies if exposed to extreme temperatures. For example, if it was really hot or cold outdoors when the product was shipped, it may be much thicker or thinner than normal, and it may not return to a normal consistency even at room temperature. We'd like to assist you further. Please give us a call at (800) 723-9569 or send us an email through our Contact Us Page so we may do so.

Thank you for providing feedback on our Head and Shoulders Classic Clean 2 in 1 Shampoo and Conditioner. It's disappointing to hear that you aren't getting the results that you've come to love, and that instead, your hair has now become oily. This isn't the kind of experience we want our consumers to have. Please be assured that while there hasn't been any changes to our product, we are reporting your comments to the rest of our team. To prevent this from happening in the future, be sure that your hair has been thoroughly rinsed. If a shampoo or conditioner isn't fully rinsed, it can leave your hair a bit oily. Also, try not to use more product than needed. If your hair only feels slightly too oily, you may want to switch to a shampoo or conditioner that's not quite rich as what you're currently using. We'd like to collect more information regarding your experience. Please give us a call at (800) 723-9569 or send us an email through our Contact Us Page so we can better assist you.

Thank you for getting in touch about our Head and Shoulders Classic Clean 2 in 1 Shampoo and Conditioner. We are very sorry to hear that your daughter experienced hair loss. That's truly not the kind of results we want her to have and we understand how devastating this can be. We appreciate your concern and want to assure you that our hair care products do not cause or speed up hair loss. To make sure your comments get the attention they deserve, we'd like to collect some additional information from you. Be assured that the details you provide will be shared with both our Safety Team as well as the rest of our Head and Shoulders. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we recommend discontinuing the use of the product. If you still have any remaining, we ask that you keep it on hand in the event we may need to retrieve it. When you find the time, please give us a call at (800) 723-9569 or email us through our Contact Us Page so we can assist her further.

Thank you for sharing feedback on our Head and Shoulders Classic Clean Shampoo. We're sorry if you're not happy with the price of the product. We'll be sure to share this with the appropriate people on our team. It may be helpful to know that individual stores and store chains decide how much they charge for our products. This price can always vary depending on the retailer and the kind of promotions they might be running. To meet different needs, we offer a range of products at different price points, from market entry to premium products. We're committed to producing products as economically as possible while at the same time maintaining their high quality. Our goal has and always will be to provide consumers with trusted products we believe offer the best value, quality, and performance. We would love to hear more from you. Just give us a call at (800) 723-9569 or email us through our Contact Us Page.

We’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.

Thank you for taking the time to let us know about your experience with the product. We are happy to hear that you enjoy the product and to have you as a loyal consumer with our company.