Herbal Essences Smooth Shampoo with Rose Hips & Jojoba Extracts

Thank you for taking the time to share your honest feedback about our Herbal Essences Smooth Rose Hips Shampoo. We truly hoped you would enjoy the product, so we’re sorry to hear that it seemed to have left your hair feeling dry and stringy. We’ll be sure to pass your comments along to our Quality Assurance Team as well as the rest of the Herbal Essences Team. Dry hair can often result from inadequate conditioning. We suggest allowing your conditioner to sit on your hair for at least five minutes before rinsing. Additionally, applying more conditioner to the ends of your hair can help, as they typically don’t receive as much oil from the scalp. If your current conditioner isn’t quite meeting your needs, consider trying a richer formula, like our Hello Hydration Conditioner. Another way to keep your hair moisturized is by adding a conditioning treatment to your hair care routine, or you might find a leave-in conditioner beneficial for an extra boost of hydration. At Herbal Essences, we care about ensuring our consumers have a positive experience, and we’d love to learn more about yours. Please don’t hesitate to reach out to us by calling 1-855-236-3327 or sending us an email through the Contact Us page on our website.

We appreciate you for reaching out about our Herbal Essences Smooth Rose Hips Shampoo. We're truly sorry to hear that you experienced some hair breakage. We truly didn't expect this kind of experience for any of our consumers and we understand how devastating it may have been. We appreciate your concern and want to assure you that our hair care products do not cause hair breakage or can make it worse. A great deal of work has gone into the development and testing of all our products to ensure they are safe for use. Additionally, we have extensive quality controls in place and our products are used by millions of people every year. If you are noticing a significant amount of hair loss, we recommend speaking to your doctor. We'd like to collect some additional details about your experience. Please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we can better assist you.

Thank you for getting in touch about our Herbal Essences Smooth Rose Hips Shampoo. We're are truly sorry to hear that you and your daughter had experienced a great amount of hair loss. This isn't the kind of results we want for any of our consumers and we understand how devastating this may have been. We appreciate your concern and want to assure you that our hair care products do not cause or speed up hair loss. A great deal of work has gone into the development and testing of all our products to ensure they are safe for use. Additionally, we have extensive quality controls in place and our products are used by millions of people every year. Hair loss is normal and is a continuous process. Hair goes through a natural cycle of growth where each hair grows long, falls out, and is replaced by a new hair. If you are noticing a significant amount of hair loss, we recommend speaking to your doctor. When you have the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we can better assist you.

Thank you for the time you've taken to leave your review on our Rose Hips Smooth Shampoo. While we're glad to hear you enjoy its scent and how well it cleans, we're also very sorry about your experience. We understand how upsetting this may be, and would like to gather more details to further assist you. When you can, please call us at 1-855-236-3327.

We appreciate you sharing your experience with the Herbal Essences Rose Hips Shampoo, and apologize that you noticed some staining on your white towels. We want all of our consumers to notice a positive difference when using Herbal Essences, so this isn't the experience we want you to have. Our products go through several checks during manufacturing, and while our shampoo's are color safe, it may help to know that there are several factors that can contribute to color fading. Things such as the sun/uv rays, swimming, and/or frequently washing your hair could all affect how long color lasts. Please give us a call at 1-855-236-3327, or send us an email from our website's Contact Us page for further assistance.