Q&A(10)
Q: Does the fram automatically rotate pictures for proper viewing?
A: You can use the Aura app to change the interval speed at which your frame will move from one photo to the next.
submitted byAura Frames Team - 8 months agoBrand expert
Q: Can you use this in South America or do you need a special transformer?
A: Although the frames aren't explicitly certified for the use outside of the US, Canada, the UK and the European Union, they should work in other countries too since: - The Aura app is available globally (Google Play / Apple Store) - The frames' power adapters are rated for 100-240V Please ensure the recipient in South America has a plug adapter with the appropriate prong design (if necessary) along with a compatible smart device and WiFi connection.
submitted byAura Frames Team - 7 months agoBrand expert
Q: Can you choose which photos are displayed to include the one’s friends and family uploads?
A: Absolutely! Using the Aura app, you can easily - and remotely - upload videos, photos, and entire albums to your frame.
submitted byAura Frames Team - 7 months agoBrand expert
Q: I only use a camera for images. Can I upload images from a computer? Size limit (mb) per image? Approx internal storage size? My jpg's can be 30megs or more file size. MacOs compatible?
A: Yes, you can upload photos from a computer using Aura's web uploader. The web uploader has an image size limit of 9.5MB. Aura doesn't have any internal storage, this requires the Aura frame to be constantly connected to a WiFi network (2.4 GHz band only) and plugged into a power outlet to operate and receive new photos.
submitted byAura Frames Team - 2 years agoBrand expert
Q: Does Anyone know about how many pictures can be uploaded to the frame?
A: You can select an unlimited number of photos and videos for your Aura frame.
submitted byAura Frames Team - 2 years agoBrand expert
Q: The picture looks black, but the description says brown. Which is it?
A: Aura's Gravel frame is definitely charcoal / black in appearance. The product shots are an accurate representation of how the frame will look.
submitted byAura Frames Team - 2 years agoBrand expert
Q: How do friends and family share photos on the frame? Is there an email they can send pictures to or do they also have to have the Aura app?
A: Invited frame members need to set up a (free) Aura account. Once they have created their account they can then contribute to the frame via their own Aura Frames app, Aura's Web Uploader or the direct email-to-frame upload option.
submitted byAura Frames Team - 2 years agoBrand expert
Q: Do the pictures scroll automatically?
A: Yes, absolutely! You can use the Aura app to change the interval at which your frame will move from one photo to the next.
submitted byAura Frames Team - 2 years agoBrand expert