Aroma 1.7L Electric Kettle - Black: Dripless Spout, 1500W, Water Level Viewer

A: Hello, Thank you for your question. All of our units are produced and assembled in our facilities in China. Should you have any other questions or concerns please reach out to our customer service team. They are available M-F from 8:30am-4:30pm PST and can be reached at 1-800-276-6286 ext. 1. Regards, Anthony Macalintal Customer Support Specialist Aroma Housewares Co.

A: That does not sound like a "cordless base"

A: Hello, Thank you for reaching out to us. The carafe sits on a powerbase that would be plugged into a wall outlet. Should you have any other questions or concerns please call our customer service team. They would be more than happy too assist. They are available M-F from 8:30am - 4:30pm PST and can be reached at 1-800-276-6286 ext. 2198. Regards, Anthony Macalintal Customer Support Specialist Aroma Housewares Co.

A: Hello, Thank you for contacting Aroma Housewares. There wouldn't be an issue with hang tea bags off the side as long as they are not touching the internal heating element. Should you chose to do so it will start to stain the interior of the unit. Should you have any other questions or concerns please feel free to call our customer service team. They are available M-F from 8:30am-4:30pm PST and can be reached at 1-800-276-6286 ext. 2198. Regards, Anthony Macalintal Customer Support Specialist Aroma Housewares Co. www.aromaco.com

A: This electric kettle is wonderful.! It heats up the water so fast I use it instead of the microwave to make my morning tea, cocoa, etc. If you are using loose tea put the tea in a pot or a teaball.

A: Hello, Thank you for your question. You can use sink water. However, depending on how much minerals are in the water you deposits build up on the bottom of the kettle. Otherwise there is no issue with using tap water. Should you have any other questions of concerns please feel free to call our customer service team. They are available M-F from 8:00am - 4:00pm PST and can be reached at 1-800-276-6286. Regards, Anthony Macalintal Customer Support Specialist Aroma Housewares Co.

A: Hello, Thank you for your question on the kettle. Yes the plastic used is BPA free. It is made of a polypropylene plastic which is BPA free. Should you have any other questions please reach out to our customer service team so they can further assist you. They are available M-F from 8:30am-4:30pm PST and can be reached at 1-800-276-6286 ext. 1. Regards, Anthony Macalintal Customer Support Specialist Aroma Housewares Co.

A: Hello, Thank you for you question on this unit. Once the water reaches a boiling point it will then shut off. Once unit is off water will start to cool down. Should you need to reheat you would need to turn it back on. Should you have any other questions or concerns please feel free to reach out to our customer service team. They are available M-F from 8:30am - 4:30pm PST and can be reached at 1-800-276-6286 ext. 1. Regards, Anthony Macalintal Customer Support Specialist Aroma Housewares Co.

A: Hello, Thank you for your comment. Please reach out to our customer service team so they an help with any warranty on the unit. They are available M-F from 8:30am-4:30pm PST and can be reached at 1-800-276-6286 ext. 1. Regards, Anthony Macalintal Customer Support Specialist Aroma Housewares Co.

A: Hello, Thank you for reaching out to us. There may be mineral build up on the interior of the unit. Periodically, they may need to add a white or distilled vinegar to the unit about 1-2 cups depending on how much calcification is on heating element and interior of the kettle. Let is soak for 30-45 minutes. You can also turn it on and let it come to a boil to help break down the calcification. Should you have any other questions or concerns please reach out to our customer service team. They are available M-F from 8:30am-4:30pm PST and can be reached at 1-800-276-6286 ext. 1. Regards, Anthony Macalintal Customer Support Specialist Aroma Housewares Co.

A: Hello, Thank you for reaching out to us. Yes the water get poured directly in the unit where the coil is. It is a stainless steel sealed heating element. Should you have any other questions or concerns please feel free to call out customer service team. They are available M-F from 8:30am - 4:30pm PST and can be reached at our toll free number of 1-800-276-6286. Regards, Anthony Macalintal Customer Support Specialist Aroma Housewares Co.

A: Hello, Thank you for you inquiry on our product. This is not a cool touch unit. The exterior will get hot to the touch. Should you have any other questions or concerns please feel free to reach out to our customer service team. They are available M-F from 8:30am-4:30pm PST and can be reached at 1-800-276-6286 ext. 2198. Regards, Anthony Macalintal Customer Support Specialist Aroma Housewares Co.