Badger Basket Doll Travel Case with Bed & Bedding

Thank you for taking the time to share your positive review. We appreciate your detailed comments and feedback! Glad to hear the doll cases were the perfect gift for your friend. Please don't hesitate to reach out to Badger Basket with any questions in the future. We have U.S.-based customer service and product specialists and are happy to help by email or phone.

Thank you for taking the time to share your review and we apologize for the problem you experienced. What you are describing isn't normal for the product nor for replacement parts that were sent, so generally we would request that the consumer contact Badger Basket to troubleshoot. If you can send photos or video, that is particularly helpful. We have U.S. based product specialists available by phone and we are very happy to help resolve any issues with our product so that it should be what you expected. We hope to hear from you soon to resolve this!

Thank you for taking the time to share your review and we apologize for the problem you experienced. What you are describing isn't normal for the product, so generally we would request that the consumer contact Badger Basket to troubleshoot. All Badger Basket products have a 30 day limited warranty. Badger Basket is happy to remedy any parts/hardware/zipper issue promptly under warranty. There is a yellow paper with the product that tells you how to contact us for warranty claims. If not, simply refer to our contact information on the product or packaging and contact Badger Basket. We have a parts request system available at our web site 24x7x365 to make things even less hassle and allow you to do things on your schedule, too. And when needed we have product specialists available by phone to walk through more detailed questions.

Thank you for taking the time to share your review and we apologize for the problem you experienced. We do understand that not every product is right for every family and you may have already returned the product. But please allow us to address your concerns for future shoppers. What you are describing isn't normal for the product, so generally we would request that the consumer contact us to troubleshoot. All of our products have a 30 day limited warranty. We are happy to remedy any parts issue promptly under warranty. You should have received a yellow paper with the product that tells you how to contact us for warranty claims. If not, simply refer to our contact information on the product or packaging and contact Badger Basket. We have a parts request system available at our web site 24x7x365 to make things even less hassle and allow you to do things on your schedule. This item has a heavy duty resin zipper with dual pulls, so it should hold up well for normal use. Please contact us for assistance and we are happy to help!

Thank you for taking the time to share your review and we apologize for the problem you experienced. If the item was damaged in shipping, then please call the store where you purchased it and report the problem so they can open a claim with the freight carrier and they can arrange to replace the item through Badger Basket. If it was not shipping damage and is a warranty issue, remember that all of our products have a 30 day limited warranty. We are happy to remedy any parts issue promptly under warranty. You should have received a yellow paper with the product that tells you how to contact us for warranty claims. If not, simply refer to our contact information on the product or packaging and contact Badger Basket. We have a parts request system available at our web site 24x7x365 to make things even less hassle and allow you to do things on your schedule.

Thank you for taking the time to share your review and we apologize for the problem you experienced. All of our products have a 30 day limited warranty. We are happy to remedy any issue promptly under warranty. You should have received a yellow paper with the product that tells you how to contact us for warranty claims. If not, simply refer to our contact information on the product or packaging and contact us through our web site or phone.