Badger Basket Double Trolley 18" Doll Carrier with Two Sleeping Bags - Star Pattern

Thank you for taking the time to share your review and we apologize that you had any issue with the quality of our product. We do take all feedback seriously and regularly review feedback internally. Your comments are helpful for future product development meetings and we appreciate it! If you have any other concerns or comments, just let Badger Basket know and we are happy to help. We have U.S.-based customer service and product specialists available to help by email or phone (www.badgerbasket.com, 1-800-236-1310, Mon-Thu 7AM to 4PM CST not including holidays). We look forward to speaking with you.

Thank you for taking the time to share your detailed review. We appreciate your comments and feedback and we keep track of all feedback internally. We're glad to be part of a special, gift-giving day for you. Please don't hesitate to reach out to Badger Basket with any questions in the future. We have U.S.-based customer service and product specialists and are happy to help by email or phone (www.badgerbasket.com, 800-236-1310, Mon-Thu 7AM to 4PM CST). Also remember that all Badger Basket products have a 30 Day Limited Warranty, so please don't hesitate to contact us, with your proof of purchase, after the gift is given if you need any help.

Thank you for taking the time to share your positive review. Glad to hear this has worked out for you as expected. Please don't hesitate to reach out to Badger Basket with any questions in the future. We have U.S.-based customer service and product specialists and are happy to help by email or phone (www.badgerbasket.com, 800-236-1310, Mon-Thu 7AM to 4PM CST).

Thank you for taking the time to share your positive review. We appreciate your positive comments and feedback! Please don't hesitate to reach out to Badger Basket with any questions in the future. We have U.S.-based customer service and product specialists and are happy to help by email or phone (www.badgerbasket.com, 800-236-1310, Mon-Thu 7AM to 4PM CST).

Thank you for taking the time to share your review. What you are describing isn't normal for the product, so please contact us, Badger Basket, so we can find out more about what is happening with your product that is disappointing you. Badger Basket has U.S. based product specialists available by phone and we are very happy to help resolve any issues with our product. All of our products also have a 30 day parts warranty, which is detailed on the warranty paperwork shipped with every item and information is also printed in every owner's manual. Please don't hesitate to contact Badger Basket and any part that is unsatisfactory can be promptly replaced. You don't even need to leave home, nor ship anything back to us. Everything can be done by web/email to request parts and/or send photos if needed. We look forward to speaking with you to resolve these issues!

Thank you for taking the time to share your review and we apologize for the problem you experienced with the zippers. We do use a heavy duty resin zippers with dual zipper pulls on these doll cases. What you are describing isn't normal for the product, so generally we would request that the consumer contact Badger Basket to troubleshoot. If you can send photos or video, that is particularly helpful. All Badger Basket products have a 30 day limited warranty. Badger Basket is happy to remedy any issue promptly under warranty. There is a yellow paper with the product that tells you how to contact us for warranty claims. If not, simply refer to our contact information on the product or packaging and contact Badger Basket. We have a parts request system available at our web site 24x7x365. We also have U.S.-based product specialists available by phone to walk through more detailed questions when needed. If replacement parts are needed, they are shipped promptly using only first class delivery services (no bulk mail), and we email tracking numbers upon shipment when available. Please don't hesitate to contact Badger Basket for any assistance!

Thank you for taking the time to share your review and we apologize that you had any issue with the quality of our product. We do take all feedback seriously and regularly review feedback internally. Your comments are helpful for future product development meetings and we appreciate it! If you have any further questions, just let Badger Basket know and we are happy to help. Also please remember that the item has a 30 day parts warranty. If there is any defect in the manufacturer's workmanship in the first 30 days, please don't hesitate to refer to the warranty paperwork that came with the product and contact Badger Basket.

Thank you for taking the time to share your review and we apologize that you had any issue with the product. What you are describing is not normal for the product. We would like the opportunity to see photos and determine what exactly is the issue in your case. No matter the cause, all Badger Basket products have a 30 day parts warranty and we will take care of resolving it for you under warranty. Please don't hesitate to reach out to Badger Basket immediately. We have U.S.-based customer service and product specialists and are happy to help by email or phone (www.badgerbasket.com, 800-236-1310, Mon-Thu 7AM to 4PM CST). You will also find detailed information on the warranty and our parts request system in the paperwork and manual that ships with every Badger Basket item.

Thank you for taking the time to share your review. This item has a heavy duty resin zipper with dual pulls, so it should hold up well for the life of the product. If you do have any issue, all of our products have a 30 day limited warranty. We are happy to remedy any parts issue promptly under warranty. You should have received a yellow paper with the product that tells you how to contact us for warranty claims. If not, simply refer to our contact information on the product or packaging and contact Badger Basket. We have a parts request system available at our web site 24x7x365 to make things even less hassle and allow you to do things on your schedule. If you have any further questions, please contact Badger Basket for assistance and we are happy to help!