Q&A(22)
Q: 1st attempt out of the box and the handle started on fire. The base had water, the flame wasn't high enough to meet the edges. I'm saddened that this little pot died so tragically! I'll try again with another. Anyone else experience this?
A: Hi PeachyHans, I am sorry to hear about your first experience with the Moka. The handle is plastic and should not be exposed to high heat source. Please make sure you place the whole base on the stove, over a medium flame (heat source) and make sure the handle is pointed away for the flame, or to the side of the burner. please contact our customer service department with your experience. 800-421-6290
submitted byBradshaw Home - 5 years agoBrand expertA: I think the key is to place the base of the moka pot off the center of the burner rather than in the center of the burner. And also, place turn the handle to the outermost aspect of the burner top so it doesn't melt or get too hot.
submitted byPartyof5 - 4 years agoA: Boil the water first, add it to the pot with the coffee and put it on medium heat until you hear it finish.
submitted byMb - 9 months agoA: Wrap a good deal of aluminium foil on the handle to reflect the heat.
submitted byRahul_Does - 4 years agoA: As Bradshaw mentioned, try to keep the handle away from the heat source as it is plastic!
submitted byBialetti America - 2 years ago
Q: Can you use it on an electric stovetop, or does it have to be a flame-gas top?
A: I use mine on a gas stove - but I see no reason why it wouldn't work on an electric stove...my assumption is as long as water is brought to a boil - it will work.
submitted byDeb - 9 years agoA: Yes you can use it on an electric stovetop! :)
submitted byBialetti America - 2 years agoA: Yes, you can use it on an electric stove top.
submitted bythisisthis - 9 years agoA: I use ithe on my electric stovetop all the time - love it!
submitted byPam D - 9 years ago
Q: is this made in china ? does it work on induction
A: Hi, Carshone - the Bialetti Moka 6 cup Express Espresso Maker is made in Italy. There is an induction plate available on Target.com that does allow for induction use. Thank you!
submitted byBialetti Customer Service - 3 years agoBrand expertA: Checked in store last week and it says Made in Romania.
submitted byAncius - 2 years ago
Q: Is It dishwasher safe?
A: Wash/rinse it by hand with hot or warm water. I recalled in another web site NOT to use dish detergent. Confirm my comment with the included instructions.
submitted byPostino - 3 years agoA: Hi there, no the Moka Express is not dishwasher safe. This should be washed by hand and hand dried to avoid oxidation. Hope this helps!
submitted byBradshaw Home - 5 years agoBrand expert
Q: Assuming I can make iced lattes easily with this unit?
A: It is very easy, it only takes about 4 minutes.
submitted byCoffee lover - 8 years agoA: It basically just makes hot espresso and then you can decide what to do with it after; if you want to throw it over ice and milk and make a latte.
submitted byanonymous - 8 years ago
Q: Does this come with a silicone gasket? A smaller moka pot I bought has it but this version doesn't. I'm wondering if the one I bought is missing the piece or if it is designed differently.
A: They should have one included. You can buy replacement ones too.
submitted byMb - 9 months ago
Q: what kind of metal is this coffee maker ?
A: Aluminum
submitted byBialetti Customer Service - 3 years agoBrand expert
Q: The instructions say, on the first use to make 3 cups of coffee and dump it out/don't drink it.. Seems like a waste of coffee. Does this really need to be done?
A: Yes, part or the moka is the “seasoning” of flavor, these 3 batches help start this. Also, as these items are shipped and moved before getting to you these 3 cup will help clean the insides. Please follow these steps. Hope this helps!
submitted byBradshaw Home - 5 years agoBrand expert
Q: Does it work to only make 1 or 2 espresso cups or do you have to fill it with water as shown in the video to get it to work properly?
A: Thank you for your question. For the Bialetti Moka to work properly you will need to fill the water up to the valve as shown in the video. This will yield you 1 large mug of espresso or 6 espresso sized cups. If you have additional questions please reach out to a member of our team and they would be happy to help you. We can be reached Monday-Friday 9AM-5PM PST at 1-800-421-6290. Hope this helped!
submitted byBradshaw Home - 5 years agoBrand expert
Q: Where is this it made?
A: It is made in Italy.
submitted byMR - 6 years ago