Q&A(15)
Q: My machine provides 6 ozs of very strong coffee when the settings call for 8 ozs of light coffee. I contacted customer support and was told that this is how the machine is designed to operate. True?
A: Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
submitted byDeLonghi Customer Care - 8 months agoBrand expert
Q: does this machine brew a pot of coffee?
A: There is another version of this machine that has a carafe. This one will not brew a pot, max 24 ounce cups..
submitted byDivot27 - 2 years agoA: YES, carafe model does 40 oz carafe and has stainless steel accents. Typically priced at $599.
submitted byCrankinSteve - 2 years ago
Q: So this is not as healthy as filtered coffee?
A: Hello David, For additional information, please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
submitted byDeLonghi Customer Care - 3 months agoBrand expert
Q: What is the model number
A: Hello Jalen, The model number is CAM51015B.
submitted byDeLonghi Customer Care - 4 months agoBrand expert
Q: Where are Delongi grind and brew coffe makers made?
A: Hello Pattie, Our fully automatic units are made in Romania. These are the coffee makers that grind and brew coffee.
submitted byDeLonghi Customer Care - 5 months agoBrand expert
Q: I just purchased and it has a lot of water coming out of the bottom. How to find fix it?
A: Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
submitted byDeLonghi Customer Care - 6 months agoBrand expert
Q: Am I able to make a pot of coffee with this machine?
A: Hello, Yes, you are able to use a coffee pot with this unit.
submitted byDeLonghi Customer Care - 9 months agoBrand expert
Q: I do not see a way to adjust how much water is discharged, but this unit provides 20 ounces (YES I MEASURED 3X in a row!) when I select 24 ounces! .
A: Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848. Thank you.
submitted byDeLonghi Customer Care - 10 months agoBrand expert
Q: Can you brew coffee grounds or can it only do coffee beans?
A: Hello Mark, Thank you for leaving your question. You can use both pre ground coffee and coffee beans with this unit. I hope this information was helpful. If you have any additional questions, please don't hesitate to ask. We are always here to help.
submitted byDeLonghi Customer Care - 1 year agoBrand expert
Q: What part of this coffee machine has lead in it? I see the lead warning, but it doesn't say what the part is and if it comes in contact with the water, coffee, or our hands. thank you.
A: Hello, Thank you for leaving your question. At De'Longhi, product safety remains a top priority for our consumers. In compliance with California's Proposition 65 (formally known as the California Safe Drinking Water and Toxic Enforcement Act), we have provided information on our products. California's Proposition 65 requires notification but does not ban or regulate the chemical content of products. De'Longhi manufactures over 17,000 products globally and maintains an approved materials list for both manufactured and supplied products. All De'Longhi products are evaluated for compliance with regulations and standards and are safe to use as instructed. For more information regarding Proposition 65, please consult the official website of the California Office of Environmental Health Hazard Assessment: http://oehha.ca.gov/proposition-65
submitted byDeLonghi Customer Care - 1 year agoBrand expert