Graco Pack 'n Play Care Suite Playard - Birch

A: I just received this exact pack and play and I don’t know if I’m doing it wrong but it’s not like the picture because ur right something is up with the bassinet part. I thought it would lock onto the sides kinda like the changing pad side does but IT DOESN’T!! It is suppose to just sit inside of the changing pad part at least that’s the ONLY thing I have figured out to do with the darn thing. Which to me that’s very unsafe for a baby to sleep in or nap in. So I don’t think that you are as confused as you think I just think it simply just doesn’t hook onto anything unless they forgot my hooks like the instructions!!!! Hope this helps someone

A: Thanks for reaching out! We're sorry to hear you are having difficulty assembling the basinet of your Graco Pack 'n Play Care Suite Playard. Please reach out to our Consumer Care Team at 800-345-4109, M-F 9am-5pm EST so we can assist you further. We look forward to hearing from you! -The Graco Team

A: Thank you for your interest in our products! Graco recommends the American Academy of Pediatrics’ Safe Sleep Policy that states infants should only sleep on their backs on a flat firm surface in a crib, bassinet, portable crib, or playard that meets the safety standards of the Consumer Product Safety Commission (CPSC). The seats attachments/accessories are not to be used for sleep. We encourage parents and caregivers to review the product manuals that come with the product and check with your pediatrician for more information regarding safe sleep. As long as all instructions are being followed, the Care Suite Playard is certified by the CPSC for safe sleep. If we can be of any assistance, please feel free to reach out to our Consumer Care Team by phone at 800-345-4109, M-F 9am-5pm EST. Thanks again!

A: Thank you for your interest in our products! A travel bag is included with the Pack 'n Play Care Suite Playard. We hope this helps! - The Graco Team

A: Thank you for reaching out to Graco Baby! The Care Suite Playard will come with a carry bag for travel and storage. We hope this helps!

A: - Thanks your interest in our products! The Pack n Play should only be use with Graco approved sheets! We hope this helps! Graco team

A: Thanks for your interest in our products! The weight limit for the newborn seat is Infants up to 15 lbs, approx. 3 months and unable to roll over. We hope this helps! Graco Team

A: Thanks for your interest in our products! Theseat pad for the newborn seat can be removed and washed in cool water and mild soap, and hang to dry. We hope this helps! Graco Team

A: Hello, thank you for your feedback on our Pack n Play Care Suite Playard, and we are sorry that it did not meet your expectations. Satisfaction of our consumers is important to us, therefore we would be happy to help you resolve this issue.Please reach us at 1-800-345-4109 Consumer Care team 9AM to 5PM EST, or you can also use the link below to contact us via email. We are looking forward to hearing from you! https://www.gracobaby.com/support/contact-us Thank you! Graco Team

A: Thanks for your interest in our products! The weight limit for the changer is 25 lbs. We hope this helps! Graco Team

A: Thank you for your inquiry on the Pack ‘n Play Care Suite Playard! Here are the cleaning instructions for this product: TO CLEAN PLAYARD, use only household soap or detergent and warm water. TO WASH CARRY BAG, machine wash in cold water on delicate cycle and drip-dry. NO BLEACH. TO WASH BASSINET: Hand wash with warm water and household soap. Drip dry. TO WASH CHANGING TABLE: Refer to your care tag, for washing instructions. NO BLEACH. TO WASH NAPPER: Refer to your care tag, for washing instructions. NO BLEACH. We hope this helps! – The Graco Team

A: Thank you for your inquiry on the Pack n Play Care Suite Playard! This does not come with sheets however, it is compatible with our standard sheets on our website. We hope this helps! - The Graco Team