Ortho Home Defense Max Insect Control Liquid 24 oz

Hello. We are concerned to hear this. We would like the opportunity to gather some additional information and offer assistance. Please reach out to our Consumer Services team at 866-324-9192 for assistance.

Hello. We are concerned to hear this. We would like the opportunity to gather some additional information and offer assistance. Please reach out to our Consumer Services team at 866-324-9192 for assistance.

Hello. We're sorry to read about your disappointment with Ortho Home Defense Max Indoor Insect Barrier with Extended Reach Comfort Wand and appreciate your feedback. Let's go over some troubleshooting: -Be sure that the connector at the end of the hose is firmly attached to the cap. *you should hear a distinct click once attached correctly* -Make sure the spout is sticking straight up -Check the twist cap and ensure that it is fully pointing to "ON" -Ensure that the wand is completely extended into the open position. -Ensure that the nozzle is completely set to one of the 3 spray patterns. * If between settings, it will not work correctly* -Can you hear a motor running? If not, Is the trigger lock disengaged? Is the battery strip on the battery pack removed? *If the trigger is disengaged and the plastic strip is removed, and the motor is still not running, change the batteries. -If you hear the motor running, potentially the siphon tube and sprayer need to be reprimed. *This is done by placing the container above the wand (either holding it above or setting it on something) and spraying for 30 seconds* -Lastly, the sprayer tip may be clogged. Soak the sprayer tip ONLY in warm soapy water for 10-15 minutes to dislodge any residue that may have crystallized in the sprayer tip. We want you to be confident in our products. For this reason, we offer a product guarantee. If for any reason you, the consumer, are not satisfied with the results after using this product, you are entitled to get your money back. Limitations apply. At your earliest convenience, please reach out to us at 866-324-9192 if we can further assist.

Hello. We're sorry to read about your disappointment with Ortho Home Defense Max Indoor Insect Barrier with Extended Reach Comfort Wand and appreciate your feedback. Let's go over some troubleshooting: -Be sure that the connector at the end of the hose is firmly attached to the cap. *you should hear a distinct click once attached correctly* -Make sure the spout is sticking straight up -Check the twist cap and ensure that it is fully pointing to "ON" -Ensure that the wand is completely extended into the open position. -Ensure that the nozzle is completely set to one of the 3 spray patterns. * If between settings, it will not work correctly* -Can you hear a motor running? If not, Is the trigger lock disengaged? Is the battery strip on the battery pack removed? *If the trigger is disengaged and the plastic strip is removed, and the motor is still not running, change the batteries. -If you hear the motor running, potentially the siphon tube and sprayer need to be reprimed. *This is done by placing the container above the wand (either holding it above or setting it on something) and spraying for 30 seconds* -Lastly, the sprayer tip may be clogged. Soak the sprayer tip ONLY in warm soapy water for 10-15 minutes to dislodge any residue that may have crystallized in the sprayer tip. We want you to be confident in our products. For this reason, we offer a product guarantee. If for any reason you, the consumer, are not satisfied with the results after using this product, you are entitled to get your money back. Limitations apply. At your earliest convenience, please reach out to us at 866-324-9192 if we can further assist.

We're sorry to read about your disappointment with Ortho Home Defense Max Indoor Insect Barrier with Extended Reach Comfort Wand and appreciate your feedback. Timing is an important factor in insect control. Most insects cannot be controlled in the egg stage, so insecticides are targeted to control insects in the larval or adult stages. Also, more mature or larger insects will take longer to control than younger or smaller insects. You may not see the insects die immediately, but you should see a reduction in the pests or their damage within a few days. Treating both the outside entry points and the inside at the same time will also help. We want you to be confident in our products. For this reason, we offer a product guarantee. If for any reason you, the consumer, are not satisfied with the results after using this product, you are entitled to get your money back. Limitations apply. At your earliest convenience, please reach out to us at 866-324-9192 if we can further assist.

We're sorry to read about your disappointment with Ortho Home Defense Max Indoor Insect Barrier with Extended Reach Comfort Wand and appreciate your feedback. Timing is an important factor in insect control. Most insects cannot be controlled in the egg stage, so insecticides are targeted to control insects in the larval or adult stages. Also, more mature or larger insects will take longer to control than younger or smaller insects. You may not see the insects die immediately, but you should see a reduction in the pests or their damage within a few days. Treating both the outside entry points and the inside at the same time will also help. We want you to be confident in our products. For this reason, we offer a product guarantee. If for any reason you, the consumer, are not satisfied with the results after using this product, you are entitled to get your money back. Limitations apply. At your earliest convenience, please reach out to us at 866-324-9192 if we can further assist.

We're sorry to read about your disappointment with Home Defense Max Indoor Insect Barrier and appreciate your feedback. This will control listed insects when applied according to directions. Since this kills by contact, insects will need to come in contact with the treated areas after application. You should see a reduction in number of pests after a few days. We want you to be confident in our products. For this reason, we offer a product guarantee. If for any reason you, the consumer, are not satisfied with the results after using this product, you are entitled to get your money back. Limitations apply. At your earliest convenience, please reach out to us at 866-324-9192 if we can further assist.

We're sorry to read about your disappointment with Home Defense Max Indoor Insect Barrier and appreciate your feedback. This will control listed insects when applied according to directions. Since this kills by contact, insects will need to come in contact with the treated areas after application. You should see a reduction in number of pests after a few days. We want you to be confident in our products. For this reason, we offer a product guarantee. If for any reason you, the consumer, are not satisfied with the results after using this product, you are entitled to get your money back. Limitations apply. At your earliest convenience, please reach out to us at 866-324-9192 if we can further assist.

We're sorry to read about your disappointment with Ortho Home Defense Max Indoor Insect Barrier with Extended Reach Comfort Wand and appreciate your feedback. We have included some trouble-shooting suggestions below: Be sure that the end of the hose is firmly attached to the cap. Push on it until a distinct “click” is heard. The “click” indicates that the hose is attached correctly. If have a spout on the container cap that flips up, make sure it is fully flipped up so it is straight up and down and not at an angle. *If have a knob on the cap, make sure it is turned to the "ON" position. When fully in the "ON" position, you should feel the knob click into place and the arrow on the knob will point to the middle of "ON". Make sure that the wand is open and locked into position. *Check that the nozzle at the end of the wand is turned to an open position. There are either 2 or 3 open positions and 1 or 2 off positions (depending on wand version). There is a lock on the trigger. Make sure that the trigger lock is not in the locked position. If this is the first time you have used the wand, be sure that the plastic protection strip has been removed from the battery compartment. The batteries will not engage until the plastic strip has been removed. *If the sprayer motor is running and all of the above troubleshooting has been completed, the sprayer may need to be re-primed. To re-prime, place the container above the wand (either holding it above or setting it on something) and spray for 30 seconds in an area where the product can safely be dispensed. We want you to be confident in our products. For this reason, we offer a product guarantee. If for any reason you, the consumer, are not satisfied with the results after using this product, you are entitled to get your money back. Limitations apply. At your earliest convenience, please reach out to us at 866-324-9192 if we can further assist.

We're sorry to read about your disappointment with Ortho Home Defense Max Indoor Insect Barrier with Extended Reach Comfort Wand and appreciate your feedback. We have included some trouble-shooting suggestions below: Be sure that the end of the hose is firmly attached to the cap. Push on it until a distinct “click” is heard. The “click” indicates that the hose is attached correctly. If have a spout on the container cap that flips up, make sure it is fully flipped up so it is straight up and down and not at an angle. *If have a knob on the cap, make sure it is turned to the "ON" position. When fully in the "ON" position, you should feel the knob click into place and the arrow on the knob will point to the middle of "ON". Make sure that the wand is open and locked into position. *Check that the nozzle at the end of the wand is turned to an open position. There are either 2 or 3 open positions and 1 or 2 off positions (depending on wand version). There is a lock on the trigger. Make sure that the trigger lock is not in the locked position. If this is the first time you have used the wand, be sure that the plastic protection strip has been removed from the battery compartment. The batteries will not engage until the plastic strip has been removed. *If the sprayer motor is running and all of the above troubleshooting has been completed, the sprayer may need to be re-primed. To re-prime, place the container above the wand (either holding it above or setting it on something) and spray for 30 seconds in an area where the product can safely be dispensed. We want you to be confident in our products. For this reason, we offer a product guarantee. If for any reason you, the consumer, are not satisfied with the results after using this product, you are entitled to get your money back. Limitations apply. At your earliest convenience, please reach out to us at 866-324-9192 if we can further assist.

Hello Vaughan. We are concerned to hear this. We would like the opportunity to gather some additional information and offer assistance. Please reach out to our Consumer Services team at 866-324-9192 for assistance.

Hello Vaughan. We are concerned to hear this. We would like the opportunity to gather some additional information and offer assistance. Please reach out to our Consumer Services team at 866-324-9192 for assistance.

Hello, we're sorry to read about your disappointment with Ortho Home Defense Max Indoor Insect Barrier and appreciate your feedback. It does take some time for the insecticide to affect the target insect. This does not have an ingredient that immediately immobilizes the insect upon contact. For harder-to-kill insects like cockroaches, it may take up to 6 days for them to die. You may need to reapply every 1-2 weeks until eggs/pupa have emerged and are in a "treatable" condition. We want you to be confident in our products. For this reason, we offer a product guarantee. If for any reason you, the consumer, are not satisfied with the results after using this product, you are entitled to get your money back. Limitations apply. At your earliest convenience, please reach out to us at 866-324-9192 if we can further assist.

Hello, we're sorry to read about your disappointment with Ortho Home Defense Max Indoor Insect Barrier and appreciate your feedback. It does take some time for the insecticide to affect the target insect. This does not have an ingredient that immediately immobilizes the insect upon contact. For harder-to-kill insects like cockroaches, it may take up to 6 days for them to die. You may need to reapply every 1-2 weeks until eggs/pupa have emerged and are in a "treatable" condition. We want you to be confident in our products. For this reason, we offer a product guarantee. If for any reason you, the consumer, are not satisfied with the results after using this product, you are entitled to get your money back. Limitations apply. At your earliest convenience, please reach out to us at 866-324-9192 if we can further assist.