OtterBox Apple iPhone 12/iPhone 12 Pro Symmetry Series Case

Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.

Hi there! So sorry to learn about your troubles with the Symmetry Series case for your iPhone 12 or 12 Pro. All of our cases a individually designed to be seamlessly compatible with the style and features of each specific device, so any fit issues are definitely unexpected. Is there a chance you received a case for the iPhone 12 Pro Max or a different device? We'd like to try and get to the bottom of this for you. Please give our awesome Otters a call at 1-855-688-7269 and they'll be able to assist you further. Cheers, OtterBox Customer Support

We are so sorry to hear that your iPhone and the screen protector you were using sustained such damage while the Symmetry Series case was also in play. Was the screen protector in question one that we make? We'd love to learn more about how things went down and see what we can do to help things get back on track a bit. We won't be able to extend our warranty to your device, but we'd be glad to get you set up with a new OtterBox screen protector if the glass piece was something we made. Just give us a call at 1-855-688-7269, and we'll go from there. Kindly, OtterBox Customer Support

We're sorry to hear your Symmetry Series case has hit this structural snag without even having made it the one-year mark. There actually isn't a charge port cover on this model, but we'll definitely be able to address the damage to those side control button covers with a brand-new warranty replacement case. You can set things in motion through the link below, or feel free to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help with that! https://www.otterbox.com/en-us/warranty-begin Best, OtterBox Customer Support

Sorry to hear about your Symmetry Series case getting a bit scuffed up during a spill or two, but not to worry, our handy Otters are primed and ready to help spruce things right back up with a brand-new warranty replacement! Just drop us a line through the following link or at 1-855-688-7269 and we'll be glad to help make sure your iPhone stays looking sharp while covered for safekeeping going forward! https://www.otterbox.com/en-us/warranty-begin Best, OtterBox Customer Service Team

So sorry to hear about the damage taken on by your device while under the watch of your Symmetry Series case. OtterBox cases are very protective and helpful in keeping devices safe through most situations, but sadly there are some variables that can't be predicted. We can't extend our warranty to the device, as we aren't the manufacturer, but we'd be more than happy to help with a brand new case. Give us a ring at 1-855-688-7269 if you have any questions or if you'd like that replacement case! Warm regards, OtterBox Customer Service Team

We're very sorry to hear about your iPhone sustaining such damage to its backside during that seemingly mild spill while covered by the Symmetry Series case. Distance can certainly be a factor when it comes to an outcome such as this, though the amount of force and angle upon impact are just a few of the other things that can play a role as well. Although we put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our products will offer the very best protection available to limit the potential for such things, unfortunately, any given incident is still subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all risk. Our warranty won't be able to help with repairs, but we'd very much like to help get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to give us a quick call at 1-855-688-7269 and we will be glad to set things in motion. Kindly, OtterBox Customer Service Team

Hello, Rox! We're sorry to hear about your disappointment with your Symmetry Series case. Keep in mind, that price is reflective of not only the hundreds of hours of design testing to ensure your case will protect your phone against the abuses of daily life, but also our world-class warranty that covers your OtterBox. If you ever run into any issues with your case, please don't hesitate to reach out to our helpful team of Customer Service Otters through the link below, or give us a call at 1-855-688-7269. Contact us: https://www.otterbox.com/en-us/warranty-begin Best, OtterBox Customer Service Team

Hi there! We're sorry to hear about the damage to your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started. Best, OtterBox Customer Service Team

Hi there! We're sorry to hear that you're not feeling confident with your Symmetry Series case! Keep in mind, that price is reflective of not only the hundreds of hours of design testing to ensure your case will protect your phone against the abuses of daily life, but also our world-class warranty that covers your OtterBox. If you do run into any issues, feel free to call us at 1-855-688-7269, and we can get you taken care of. Best, OtterBox Customer Service Team

Hello, We're sorry to hear about the damage to your device while it was in a Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started. Best, OtterBox Customer Service Team

Hi there! We're sorry to hear about the wear and tear with your Symmetry Series case! We appreciate your feedback about the design wearing off and the missing button, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269 and we can get your claim started. Best, OtterBox Customer Service Team

We are sincerely sorry to hear of the damage your iPhone's camera suffered while covered by the Symmetry Series case. We really do put forth every effort to ensure our cases will be among the best available to help limit the potential for such upsetting comes, but unfortunately, any given incident is still subject to a variety of unique variables which are at times beyond our control. Our warranty won't be able to help with repairs, but we would very much like to help get you a fresh start with a new case. Please feel welcome to give us a call at 1-855-688-7269 and we will be glad to assist you further. Kindly, OtterBox Customer Service Team