OtterBox COMMUTER SERIES case for iPhone 13 Pro Max - Black (77-83451)

Hey there, Kenneth! So sorry to hear about your recent purchasing experience. All of our cases are designed on an individual basis to ensure their seamless compatibility with your exact device. No need to worry though! Our friendly Otters would be more than happy to get this sorted right out for you. Just give them a quick ring at 1-855-688-7269 during our normal business hours of Monday-Friday 8am-5pm Mountain Time and they'll be able to get that return set up for you and offer any assistance needed in getting the correct case ordered. Kindly, OtterBox Customer Support

We're very sorry to hear you somehow ended up with the wrong OtterBox. Looks like you placed the order directly from our website, so please do feel welcome to give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help get this all straightened out to make sure your device gets properly covered for maximum protection and performance going forward! Best, OtterBox Customer Support

Your continued support since the earliest days of Otter is greatly appreciated, and we are genuinely sorry that you're feeling so letdown with your most recent Commuter Series case. This case has actually been tested and confirmed compatible with Qi wireless technology, but unfortunately, results can still vary depending on the specific charger being used. To be fair, this model does not have any magnetic components to help facilitate a "locking" connection with Apple's MagSafe charger, though it will allow the device held within to receive a charge from that platform. Not sure what you're going with these days, but our OtterSpot charger also worked just fine with the case when we tested that one. Feel free to give our friendly Otters a call at 1-855-688-7269 if we can be of any further assistance, and we'll always be happy to help. Best, OtterBox Customer Service Team

We are genuinely sorry to learn of the damage your iPhone sustained during that one and only drop while covered with the Commuter Series case. Everything we do here at Otter is to help limit the potential for such discouraging outcomes, but unfortunately, any given impact situation is still subject to some unique variables and dynamics that prevent us from being able to eliminate all exposure to risk. Although our warranty cannot be extended to your device, we would very much like to help get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to touch base at 1-855-688-7269 and we will be glad to assist you further with this. Kindly, OtterBox Customer Service Team

Hi, Tim! We're sorry to hear about any confusion with your recent Commuter Series purchase! While this case is capable of wireless charging on MagSafe chargers, it is not designed for optimal performance with all MagSafe accessories. If that's something you're wanting, we'd suggest checking out our line of made-for-MagSafe cases here: https://www.otterbox.com/en-us/iphone-13-pro-max?prefn1=featuresRefinements&prefv1=For%20MagSafe Best, OtterBox Customer Service Team

Thanks for the heads-up on the issue you've encountered with your current Commuter Series case. It's interesting because the particular design element you're referencing didn't give us cause for concern during our internal testing. That being so, our first thought would be to give it another go with a brand-new warranty replacement to see if that cinches things down. Feel free to ping our friendly Otters at 1-855-688-7269 or via the link below and we'll be glad to help get one in the works! https://www.otterbox.com/en-us/warranty-claim Best, OtterBox Customer Service Team