Pantene Illuminating Sulfate Free Biotin Shampoo for Nourishing Color Safe, Nutrient Blends - 9.6 fl oz

Thank you for getting in touch about our Pantene Nutrient Blends Illuminating Color Care Biotin Blend Shampoo. We're disappointed in hearing that you didn't like the product's fragrance an that you didn't get the clean you were hoping for, leaving your hair feeling a little rough. This isn't the kind of experience we expect for any of our consumers and we can only imagine how frustrating this may have been. We want to thank you for bringing this to our attention and would like to assure you that this is being addressed with our Quality Assurance team and the rest of our Pantene team. Your hair feeling rough may be due to it not being conditioned or hydrated properly. Consider using a more hydrating shampoo to fit your hair type and pairing it with a rich conditioner. We'd like to assist you further. When you have the time, please give us a call at (800) 945-7768 or email us through our Contact Us Page.

Thank you for taking the time to share your feedback on our Pantene Nutrient Blends Illuminating Color Care Shampoo. We’re sorry to hear that it left your hair feeling oily, and we’d like to help. Please know that we’ll be passing your comments on to our Quality Assurance Team, as well as the rest of our Pantene Team. There could be a few reasons why your hair felt oily. One possibility is that the product wasn’t thoroughly rinsed out, which can leave a residue behind. Make sure to rinse your hair well to avoid this issue. Another reason might be that you’re using a formula that’s too hydrating for your hair type. It could be worth trying a lighter option, like our Pantene Sheer Volume Shampoo. We’d love to connect with you and learn more about your experience. Please feel free to reach out to us at (800) 945-7768 or send an email through the Contact Us page on our website.

Thank you for reaching out about our Pantene Nutrient Blends Illuminating Color Care Biotin Blend Shampoo. It disappoints us to hear that the product seemed drying. That's really not the kind of experience we want for our consumers and we understand how it may have been frustrating. We appreciate you for bringing it to our attention and you can rest assured that we'll be reporting this to the rest of our team. In the meantime, it may help to know that hair being dry may be a sign that it wasn't conditioned well enough. If you haven't, you may consider pairing the product with a rich conditioner. You can also try using a conditioning treatment 2-3 times a week to help with any excess dryness. Please, when you have the time, give us a call at (800) 945-7768 or email us through our Contact Us Page so we can better assist you.

Thank you for getting in touch about our Pantene Nutrient Blends Illuminating Color Care Biotin Blend Shampoo. We're truly sorry to hear about the experience you had. That's not the kind of results we want for any of our consumers and we understand how this can be upsetting. Your report has been unexpected and we do appreciate you for bringing it to our our attention. We'll be sure to share this with the rest of our Pantene team. Typically the cause of the film is a product that's too hydrating for your hair type. For a better experience, we recommend using a shampoo with less hydrating benefits. To get rid of any excess film, you can wash your hair with a clarifying shampoo. We would like to learn more. Please give us a call at (800) 945-7768 or email us through our Contact Us Page so we can better assist you.

Thank you for sharing your encounter with our Pantene Nutrient Blends Illuminating Color Care Shampoo. It's disappointing to hear that your hair felt weighed down, dirty, and that your scalp was left feeling itchy. This truly isn't the kind of experience we want or expect any of our consumers to have. We understand how frustrating this can be and that is why we want your comments to get the attention they deserve. To do just that, we'd like to gather more information from you. Please be assured that every detail provided will be reported to our Health and Safety Team and the rest of our Pantene Team. Safety is at the heart of all that we do and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. We do ask that if you have not already done so, please discontinue from using the product. For future reference, if you hair ever feels weighed down and dirty, you can use a clarifying shampoo to get rid of any excess product. The weighed down feeling may have been a result of the product being too hydrating for your hair type. You may want to try a shampoo with less hydrating benefits and see if it makes a difference for you. When you find the time, please give us a call at (800) 945-7768 or email us through our Contact Us Page so we can better assist you.

We appreciate you for getting in touch about our Pantene Nutrient Blends Pro-V Illuminating Color Care Shampoo. We're sorry to hear that there was this dull film left on your hair. That's not the kind of experience we want you to have and we'll be sure to share this with the rest of our Pantene Team. In the meantime, to prevent this from happening in the future, be sure that your hair has been fully rinsed of any shampoo, conditioner, or styling product. If needed, we do recommend washing your hair with a clarifying shampoo to get rid of any excess film. We'd be happy to assist you further. Please give us a call at (800) 945-7768 or email us through our Contact Us Page so we may do so.

Thank you for sharing your encounter with our Pantene Nutrient Blends Pro-V Illuminating Color Care Shampoo. It disappoints us to hear that your scalp was left oily, that the ends of your hair was dry, and also became more damaged. This is not the experience we want you to have and we appreciate your bringing it to our attention. Please be assured that we are sharing this report with the rest of our team. To get rid of any excess oil, we recommend using a clarifying shampoo. To prevent an oily scalp, make sure the product has been thoroughly rinsed. If a shampoo is not rinsed thoroughly, it can leave hair oily. To help with your dried ends, you may want to use a rich conditioner. We've learned that hair can be dry if it's not conditioned well enough. We also recommend conditioning just the ends of your hair as they don't receive the natural oils from your scalp. We'd like to assist you further so please give us a call at (800) 945-7768 or email us through our Contact Us Page.