Pantene Nutrient Blends Sulfate Free Illuminating Color Care Conditioner for Color Protection - 8.0 fl oz

Thank you for sharing your experience with the Pantene Nutrient Blends Illuminating Color Care Conditioner. Our ingredients are tested to be safe and effective when used as directed, and we want all of our consumers to notice a positive difference when using Pantene, so we're sorry to read that you've noticed some hair loss and dryness. This certainly isn't the experience we want you to have. While we understand how distressing hair loss can be, it may help to know that factors that can increase hair loss include, but are not limited to: child birth, medication, diet, genetics, stress, aging, seasonal changes, and sensitivity to an ingredient, even after the product or ingredient has been used in the past without any problem. In regards to the dryness, it may help to know that using the correct conditioner for your hair type, such as a leave in conditioner, a conditioning treatment 2-3 times a week, leaving the conditioner on your hair for up to 5 minutes, and/or using more conditioner on the ends of your hair, or wherever you need it most can help retain moisture and hydration and reduce frizz. We would love to assist you in finding the right products for your hair, so feel free to send us an email from our website's Contact Us page, or give us a call at (800) 945-7768 for further assistance.

Hi Hsb90, we’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our Pantene Team.