Pantene Pro-V Radiant Color Shine Shampoo

Thank you for getting in touch about our Pantene Pro-V Radiant Color Shine Shampoo. We're so sorry to hear that you didn't get the clean you were hoping for and that your hair was still left feeling greasy. Those aren't the kind of results we want for our consumers and we'll be sure to report this to the rest of our team. In the meantime, we'd be happy to help. In order to get some relief from excessive greasiness, we recommend washing your hair with a clarifying shampoo. It's possible that the product was just too rich for your hair type. For a better experience, consider using a shampoo with little to no hydrating benefits. We'd like to learn more about your experience. When you have the time, please give us a call at (800) 945-7768 or email us through our Contact Us Page.

Thank you for getting in touch about our Pantene Pro-V Radiant Color Shine. We're deeply sorry to hear that you experienced some hair loss. We understand how devastating this can be and we want to be able to address your worries while at the same time, provide some helpful information and reassurance. Firstly, it's important to understand that losing around 50 to 100 hairs a day is considered normal. We do acknowledge that extensive hair loss can be distressing and there are different factors that can contribute to significant hair loss. These include, hormonal changes, illness, infections, stress, medications, or more. Since you experienced an unusual amount of hair loss, we do recommend speaking to your doctor who can provide you with a personalized guidance and explore potential causes. Please be assured that our hair care products are very safe for use and do not cause or speed up hair loss. Our products undergo thorough development and testing to ensure their safety and effectiveness. We also have strict quality controls in place, and millions of people trust and use our products every year. We want to still gather more information regarding your experience. When you find the time, please give us a call (800) 945-7768 or email us through our Contact Us Page.

We appreciate you for getting in touch about our Pantene Pro-V Radiant Color Shine Shampoo. While we are glad that your hair was not stripped and left shiny, we are sorry to hear that your scalp experienced some irritation and that your hair was left flat, and eventually became greasy. This truly isn't the kind of experience we expect you to have and we understand how it can be upsetting. We want to make sure your comments get the attention that they deserve. In order to do so, we'd like to gather some additional information. Please be assured that every detail provided will be reported to our Health and Safety Team and the rest of our Pantene Team. Safety is at the heart of all that we do and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. We do ask that if you have not already done so, please discontinue from using the product. Also, it may help to know that fine hair in particular tends to become greasy. If your hair feels very greasy, weighed down, try using a shampoo with little to no moisturizing benefits and a lighter conditioner. We want to assist you further so please give us a call at (800) 945-7768 or email us through our Contact Us Page.

Our hair care products are safe to use on hair that has been colored, bleached, highlighted, and chemically straightened or permed. There is nothing in our products that can change the color of your hair, or undo a chemical process. Why does hair color fade? How long the color lasts depends on your hair type, the condition of your hair, and the type of dye used. The color of your hair can also be affected by: - the sun/UV rays - chemicals in swimming pools - frequent washing

Thank you for taking the time to let us know about your experience with the product. We are happy to hear that you enjoy the product and to have you as a loyal consumer with our company.

We’re very sorry you’re unhappy with your purchase. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.

We’re very sorry you’re unhappy with your purchase. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team.

Thank you for taking the time to get in touch with us about this and I'm really sorry you're unhappy. Our products go through many quality checks to ensure they reach you in perfect condition. You may not be using the correct version for your hair type. Hair can look frizzy or dry if it is not conditioned enough. What you've described is not something we would expect and I'm sharing your experience with our Quality Assurance Team.