Rifle Paper Co. + Venus Epilator with Shaver & Trimmer Attachments

Stephanie, thank you so much for your review. The product is designed only to be used when plugged in, so your experience with that is normal. However, you should always get great results. If you aren't doing so already, for the best results, keep your skin stretched, slowly move the epilator against the direction of hair growth, making sure the shaver foil and trimmer are in contact with the skin. We'd like to connect to see if that helps and get you some further assistance. We can be reached at 800-445-5388.

We're so very sorry to hear about this, Mommuh. If you have not done so already, try using another outlet to charge your device and ensure it's plugged in all the way. We really want you to use this device to help you achieve the results you're after, so we'd like to connect and assist you further. Please call us at 800-445-5388.

There's nothing more important to us than your device reaching you in perfect condition, so we conduct quality checks to ensure this. Since we never expect hair to be on the device, and because you had this experience, it’s very important for us to understand what happened exactly. In order to investigate further, we'd like to connect. Please call u sat 800-445-5388. Please also call Target to inform them about this. You can reach them at 1-800-440-0680.

We're very sorry to hear about this. Quality is at the forefront of everything we do, so we always expect the device to work. We'd like to learn more about what's going on so that we can help. Please call us at 800-272-8611.

Thanks for leaving your review, Smell is not it. Our epilators go through many quality and safety tests to ensure you receive a great performing device that's also safe to use. So your experience isn't one we'd expect and we're very sorry you had it. Just in case you're not aware, epilating in warm water relaxes and soothes the skin. It also improves your circulation, stimulates pain-reducing substances, and makes your skin less sensitive. The tugging sensation is considerably reduced in warm water. This has been confirmed by a study conducted by the German dermatologist Dr. Petra Staubach at the University of Mainz. In that study, most women felt no or only a slight tugging sensation. However, because you experienced bleeding and bumps, we recommend discontinuing any further use of this epilator and ask that you call us at (800) 445-5388. We'd like to gather a few additional details for our Safety Team, plus give you information on our money-back guarantee and warranty. Also, please don't discard the epilator or 'tough it out.' Set the device aside for at least two weeks, as our team may want you to mail it back to us for a closer inspection.

We're sorry you didn't have the amazing experience we want for you. Please be assured our products are thoroughly tested to be safe when used as directed. As the epilator removes hair from the follicle, there is bound to be some discomfort. Here are some quick tips that might help: -Have a bath or shower before epilating. This makes the hair easier to remove. Be sure to completely dry your skin before epilating. -Epilate slowly. It should take approximately 15 minutes to do each leg. -Try not to press the tweezers to the skin. If this doesn't help, please discontinue use. We'd also like to hear from you at (800) 445-5388 so that we can gather more details about your experience for our team.

Thanks for taking the time to share your feedback with us, we'll be sure to let our team know what you think. If you have any Venus questions, don't hesitate to get in touch with us at (800) 445-5388.

Thank you for taking the time to leave a review. We apologize for any confusion with operating the epilator. If you can give us a call at (800) 445-5388, we'd love to recommend some epilators that better fit your preferences.

We're very sorry to hear this, and we apologize for any confusion. You can be assured your concerns have been shared with the appropriate team.

Thank you for such a thorough review! We appreciate you taking the time to share your experience in detail. Your satisfaction and loyalty mean a lot to us, and feedback like yours is vital to any future decisions we make. If you have any other concerns or comments you'd like to pass along to our team, we're always glad to hear from you at (800) 445-5388.

Thank you for your review, Athena. We're very sorry to hear you had this experience. Safety is our top priority and all our products are thoroughly evaluated to be safe when used as directed. As the epilator removes hair from the follicle, there is bound to be some discomfort. - If this is the first time you are using an epilator, or it’s been a while since you’ve epilated, shave your longer hairs first. After 1 or 2 weeks, the re-growth of short hairs will be much easier to epilate. - Have a bath or shower before epilating. This makes the hair easier to remove. Be sure to completely dry your skin before epilating. - Epilate slowly. It should take approximately 15 minutes to do each leg. - Try not to press the tweezers to the skin. When you have a moment, please give us a call at (800) 445-5388. We'd be happy to learn more and see how we can help.

We're very sorry to hear you didn't get the quality shave we want for you, Shay. Please know that our products are thoroughly tested to ensure they meet our high standards, and this isn't what we'd expect. If you'd like to give us a call at (800) 445-5388, we'd be happy to learn more and see how we can help.

Kristen, we're so very sorry to hear about this. When using your epilators shaving attachment, you should be left with smooth results free from nicks and cuts, so be assured this isn't normal especially with our safety checks. If you are not doing so already, while using your device, keep your skin stretched and move the epilator against the direction of hair growth making sure the shaver foil and trimmer are in contact with the skin. This may help prevent this in the future, but we want to help you out with this and make a detailed report to our Safety Team. Please call us at 800-445-5388.

We appreciate your review, Sinbad. We pride ourselves on the quality of our products, so we're sorry to hear you weren't satisfied with your results. You can be assured we're passing your thoughts along to our team. If you wouldn't mind sharing more information with us, can you give us a call at (800) 272-8611? We'd like to see how we can help.