Ring Chime

Hello JM. Thank you for taking the time to provide your feedback regarding the Ring Chime and your great desire for it to connect to a 5 GHz network. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. While our Ring Chime can only connect to a 2.4 GHz network, we do offer the Ring Chime Pro which is compatible with 2.4 GHz and 5 GHz wifi networks. https://ring.com/support/products/accessories/chime-pro?page=1 We invite you to reach out to our Community if any additional information is needed regarding your Ring Chime. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. Thank you, Matthew from Ring.

Hi FJB. Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful. Your Ring Chime can play audio alerts when motion is detected on your Ring device or when someone presses your Ring doorbell. Ring Chime was designed with the ability to customize the type of sound you hear when an event takes place. We recommend following these steps to choose the best sound for Chime alerts for your environment: Open the Ring app. Tap the top menu (☰) and then Devices. Select your Chime or Chime Pro device. Tap Audio Settings, then Chime Tones. You'll see two tabs at the top of the screen: rings and motions. Tap Rings and select your favorite sound. Chime will play when someone presses your doorbell. You'll hear an audio sample when chosen. You can also adjust the volume with the slider. Tap Motions and select your favorite sound. Chime will play when motion is detected on your Ring doorbells and cameras. You can also adjust the volume with the slider. For more information on adjusting the sounds and volume on the Ring Chime, please visit this link: https://ring.com/support/articles/p9go2/Adjusting-the-Volume-on-Ring-Doorbells-Security-Cameras-and-Chimes. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your new Ring Chime. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Thank you, Melissa from Ring.

Hi Benwwww. Thank you for sharing your experience with us. At Ring, we understand it is essential to have your Ring Chime online and working properly so you can keep your home secure. Being able to rely on the alerts to know when someone is at your door is an essential feature of the Ring Chime. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review. It sounds like your device is falling offline. There are a few things to check to ensure your device remains online. First, make sure your Ring device has the most updated wifi network and password. Then check other devices around your home to see if they’re connected or disconnected to wifi. If other devices are not working, there may be an outage in your area. You can also reboot your router by unplugging it for 30 seconds, then plugging it back in again. Visit our support center for additional tips and tricks: https://support.ring.com/hc/en-us/articles/115000308463-Why-Your-Ring-Device-May-Be-Offline. Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today. All the best, Nicole from Ring.

Hi Cr18. Thank you for taking the time to leave your feedback on the Ring Chime. We understand how critical it is for your Ring Chime to notify you of activity around your property. Being able to rely on the alerts is an essential feature of the Ring Chime. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment. It sounds like the device is not performing as expected. We recommend following these steps to choose the best sound for Chime alerts for your environment: Open the Ring app. Tap the top menu (☰) and then Devices. Select your Chime device. Tap Audio Settings, then Chime Tones. You'll see two tabs at the top of the screen: rings and motions. Tap Rings and select your favorite sound. Chime will play when someone presses your doorbell. You'll hear an audio sample when chosen. You can also adjust the volume with the slider. Tap Motions and select your favorite sound. Chime will play when motion is detected on your Ring doorbells and cameras. You can also adjust the volume with the slider. If you have any additional questions or concerns, we kindly ask that you reach out to our Ring Community forum, to have a more hands-on experience with other users like yourself: https://community.ring.com/. Thank you, Miyuki from Ring.

Hi AN. At Ring, we appreciate you taking the time to share your feedback with us. We are glad to read that you are enjoying your new Ring Chime Pro! Furthermore, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer! We wanted to share with you some of the key diffrences between Ring Chime and Ring Chime Pro. Chime and Chime Pro both plug into a standard power outlet and provide customizable audio alerts for your Ring cameras and doorbells so you don’t miss a moment. Chime Pro has additional features such as a built-in nightlight, support for 2.4 and 5 GHz Wi-Fi networks, and ability to extend Wi-Fi coverage to Ring devices that can’t reliably connect to your Wi-Fi router. Ring Community was launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns. Sincerely, Miyuki from Ring.

Hello Jordan, Thank you for reaching out with this concern. The Chime is a great tool for adding customization to your Ring security, so I can understand why this is important to get connected! In our Help Center at Ring.com we provide articles of helpful tips and tricks when getting set up, making changes, or simply to learn more: https://support.ring.com/hc/en-us/articles/115001773546-Setting-Up-Your-Ring-Chime-in-the-Ring-App I would love to get you connected with one of our product specialists to help get this resolved in a timely manner. Please reach out to us today! Best, Caitlin with Ring