Q&A(13)
Q: Is the cord retractable
A: No unfortunately it isn’t
submitted byBysil - 7 months agoA: Hello MiMi, the cord featured on the Rowenta Access Iron is nonretractable.
submitted byRowenta Expert - 3 years agoBrand expertA: Nope, it is not retractable.
submitted byNew owner - 3 years ago
Q: Is this iron "anti-drip?"
A: Hi! Yes, this iron is anti-drip
submitted byRowenta Expert - 3 months agoBrand expertA: Hi! Yes, this iron is anti-drip
submitted byT-fal Expert - 4 months agoBrand expert
Q: Hi, where is this iron made?
A: Thank you for your inquiry! This iron is manufactured in China, where we ensure it meets our high-quality standards. If you have any further questions, feel free to ask!
submitted byRowenta Expert - 3 months agoBrand expertA: Thank you for your inquiry! This iron is manufactured in China, where we ensure it meets our high-quality standards. If you have any further questions, feel free to ask!
submitted byT-fal Expert - 7 months agoBrand expert
Q: what is the model number?
A: Model number is DW2360
submitted byNicole - 4 years agoA: Hi Matt! The Model Number for the Rowenta Access Steam Iron in Black is DW2360U1.
submitted byRowenta Expert - 4 years agoBrand expert
Q: Hello, I got a clothe burnt stain on the iron due to over heating. How to remove the burnt or is there any solution to remove it? Thank you
A: For light scorch, wet the stain with 3 percent hydrogen peroxide. Let stand for several minutes. Keep area moist with hydrogen peroxide. For heavy stain, cover with a cloth dampened with 3 percent hydrogen peroxide.
submitted byRowenta Expert - 9 months agoBrand expert
Q: I bought this iron earlier today, and out of the box, it rattles a little bit. Is that normal?
A: Hi! Yes, the rattle is normal as it is empty and the water tank lid can be unsecured.
submitted byRowenta Expert - 10 months agoBrand expert
Q: Does the iron have a nonstick base
A: Hi, No, it has a Stainless Steel base. Thank you!
submitted byRowenta Expert - 1 year agoBrand expert
Q: are there only 3 temperatures or does it scale up and down?
A: Hello louise, the Rowenta Access Steam Iron features a 3-setting thermoknob that makes ironing simple along with temperature settings that can be scaled up and down.
submitted byRowenta Expert - 2 years agoBrand expert
Q: Since the cord is not retractable, how is it handled when the iron is not in use? Does it wrap around the base of the iron or is it manually fed back into the iron.
A: Hello cake, we would like to inform you that the Rowenta Access Steam Iron does feature a cord reel and is retractable. We hope this helps!
submitted byRowenta Expert - 3 years agoBrand expert
Q: Used this iron for first time. 1) There was NO soleplate cover 2) The Auto Off light never went OFF. 3) No spray or steam when I pressed buttons. Can you help me?
A: Hello pcohenv, we are very sorry to hear you are experiencing some difficulties with your iron! We would like to learn more about your experiences and assist you directly. Please contact our Rowenta Customer Service Team directly through our website at rowentausa.com/contact or by phone at 1-800-769-3682. We sincerely apologize for the inconvenience, and we look forward to working towards a resolution!
submitted byRowenta Expert - 3 years agoBrand expert