$249.99 sale price when purchased online
$299.99 list price
Target Online store #3991
About this item
Highlights
- The best truly wireless noise canceling headphones on the market.
- Astonishing sound quality with High-Resolution Audio.
- Sony’s best ever call quality with AI based noise reduction algorithm and bone conduction sensor.
- Small, light and beautifully designed.
- Smooth switching and a clear Bluetooth signal with a powerful new Integrated Processor V2.
- Adjusts to the world around you with adaptive sound control, using AI to offer the ideal listening experience.
- Talk and only hear ambient sound using Speak-to-Chat which pauses the music when you start talking.
- Water resistant for everyday use so splashes and sweat won’t stop you.
- Designed with the environment in mind with construction from recycled plastic materials and 100% paper packaging.
- Battery life up to 8 hours (24-hours with case). Quick charging - 3 min. for up to 1 hour of listening.
Description
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-canceling performance on the market. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists.
Weight: .4 Pounds
Water Resistance: Water-Resistant
Ear Cushion Material: Rubber
Electronics Condition: New
Estimated Charge Time: 1.5 Hours
Electronics Features: Volume Control, On/Off Switch, Built-In Microphone, Adjustable Ear Buds, Multi-Pairing, Call Functionality
Connection Type: USB
Wireless Technology: True Wireless
Package Quantity: 1
Compatible With: Siri, Google Assistant, Alexa
Model name: WF1000XM5/B
Noise Canceling: Noise Canceling
Microphone: Built-In Microphone
Maximum Battery Charge Life: 24 Hours
Battery: 2 Non-Universal Lithium Ion, Required, Included
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 88914420
UPC: 027242925601
Item Number (DPCI): 008-07-8154
Origin: Imported
If the item details above aren’t accurate or complete, we want to know about it.
Shipping details
Estimated ship dimensions: 3.8 inches length x 2.7 inches width x 2.1 inches height
Estimated ship weight: 0.25 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO
Return details
This item must be returned to any Target store.
This item must be returned within 30 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
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4.1 out of 5 stars with 524 reviews
41% would recommend
17 recommendations
good earphones for work
4 out of 5 stars
Rugile - 10 days ago
originally posted on sony.com
I got these earphones a month ago and changed from Jabra Elite earbuds. Mainly I use them for work meetings and for listening to music. So my thoughts: - Sound - good, no complains - fitting ear - good, but I have a feeling, that I want to fix the position in my ear in the middle of the meeting - design - amazing - cleaning - I'm not sure if the cushion is a great fit for easy cleaning - app - okey, I don't know, why I need to instal 23 apps to have all the functionality from them - connecting - 50/50 - it connects perfectly with my laptop and phone, but sometimes it seems, that one of the earphones tries to connect with random things when I'm walking in the streets. This is the biggest downside of these earphones
1 reply from Sony support team team - 7 days ago
Hi, Thank you for your feedback. We're glad to hear that you're enjoying the sound quality, fitting, and design of your WF-1000XM5. We hope you continue to enjoy them for years to come. Yet, we're sorry to hear that you are facing some issue with the earbud's connections. Regarding the connectivity issues, you can learn more about how to connect your earbuds here: https://cutt.ly/LrtIlRg1 Learn more about how to clean the earbuds here: https://cutt.ly/SrtIzHt1 You can download The Sony Sound Connect app to customize all features the WF-1000XM5 and keeping your earbuds firmware up to date, you can learn more about what you can do with the app here: https://cutt.ly/4rtIl9jk If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc Omar @Sony Support UK
Ecellent Choice
5 out of 5 stars
PepeJImmonen - 11 days ago
originally posted on sony.com
Small, easy to use and comfortable. Versatile software.
Love this sony earbuds
5 out of 5 stars
JDAS - 13 days ago
originally posted on sony.com
Just love it and using this flawlessly. Easy to setup. Good sound quality
Great quality and super fit
5 out of 5 stars
Neilou - 15 days ago
originally posted on sony.com
I am generally happy with the connectivity, quality of sound and size of the case. Happy to recommend the product and it's no6ce that Sony provide a 2 year warranty.
Great in-ear headphones
5 out of 5 stars
Paul1268 - 15 days ago
originally posted on sony.com
Bought the to supplement my WH-1000XM5s. They are fantastic and with the Sony name, brand quality, product features and overall experience, well worth the investment. There's just one small thing to mention, that is they are quite large for in-ear headphones and it took me a little while to learn how to use the touch functions, other than that I'd highly recommend them
WF-1000XM5 Earbuds
5 out of 5 stars
Rowule - 16 days ago
originally posted on sony.com
Great bit of kit! Excellent anti-noise and sound performance.
Great sound, terrible noise cancelling
4 out of 5 stars
Alvaro_osaman - 18 days ago
originally posted on sony.com
The sound is great, but the noise cancelling is barely audible. Also the bass disappears if the ANC is disabled. The only usable mode is with ANC on.
1 reply from Sony support team team - 14 days ago
Hi, Thank you for your feedback. We are glad that you are happy with the sound quality of your WF-1000XM5. Yet, we are sorry to hear that you are facing difficulties with the noise-cancelling feature and the bass. You can try these steps if the noise-cancelling effect is not sufficient: https://cutt.ly/nreX9JRU If the issue persists, you can try these resetting steps: - Resetting the headset: https://cutt.ly/1reX3msJ - Initializing the headset to restore factory settings: https://cutt.ly/qreX3ZE9 Regarding the bass, you can use the Sony | Sound Connect App to customize the sound settings to your preferences: https://cutt.ly/xreX4H16 If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc Ahmed @Sony Support UK
Broken
1 out of 5 stars
Mr Furbin - 20 days ago
originally posted on sony.com
Stopped working after 1 week, rubbish and not much better than my samsung buds pro 2 and also didn't fit well in ears
1 reply from Sony support team team - 14 days ago
Hi, Thank you for your feedback. We're sorry to hear that the WF-1000XM5 quality isn't up to your liking, this is not the norm as we strive to deliver the best quality possible. To troubleshoot the issue where the headset stopped working, make sure to follow the steps here: https://cutt.ly/jreX8lJP If the issue remains, try the steps below and test again: - Reset the headset: https://cutt.ly/kreX7suK - Initialize the headset: https://cutt.ly/9reX7O3Y Also, you can learn more about how to wear the headset correctly to fit your comfort using this link: https://cutt.ly/YreX2LxP If you're still facing any issues, please contact us using the details in this link in order to provide you with the needed support: https://cutt.ly/heoRCkdW Menna @Sony Support UK
Very good indeed
5 out of 5 stars
Nic R - 23 days ago
originally posted on sony.com
They fit very well l like them a lot and they sound good very nice good job Sony
Look no further!
5 out of 5 stars
DarenasB - 24 days ago
originally posted on sony.com
Extremely happy with my purchase. Sound is exceptional! Microphone works so well for calls. People hear me loud and clear. Even on a busy street. Noise cancelling is very good. Overall they look nice. Looks expensive. Relistening all my favourite songs with new quality. Sound is crisp. Earbuds are very comfortable. Stay in my ears all day no problem. Just don't forget to read manual and watch tutorial how to correctly use them. When it comes to music, SONY IS THE BEST!
HORRIBLE EAR BUDS
1 out of 5 stars
Matt Va - 24 days ago
originally posted on sony.com
Absolutely the worst ear buds I've ever owned. The fact that I have to stop my work out 5x in a hour to reconnect them to my phone is absurd. Freaking hate these so much. Never again
1 reply from Sony North America Customer Support team - 20 days ago
Hi Matt Va, Thank you for the review and we do apologize for the inconvenience. To isolate the issue, please try to factory reset the headphones. Here's the link on how to. https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html If the situation does not improve, please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: -David
Great sound, awesome headphones
4 out of 5 stars
jpop - 25 days ago
originally posted on sony.com
I bought this a week ago, and I have enjoyed using it. The sound quality is excellent and the battery life is good as well. It is a little pricey but it is worth every penny
1 reply from Sony support team team - 21 days ago
Hi, Thank you for your feedback. We are happy to hear that you are enjoying your WF-1000XM5, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! Moreover, if you need any assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK
Top quality ear buds
5 out of 5 stars
slipper1quick - 25 days ago
originally posted on sony.com
Exceptional sound quality, comfy fit, great looking buds.....and don't keep falling out!!
Recommended
4 out of 5 stars
nerobrera - 26 days ago
originally posted on sony.com
From a sound point of view the headphones are great (when paired with my Xperia Pro-I) - as long as the fit is good. I had to get the free replacement (non-foam) ends so fit was tight and the sound and NC improved massively. Not too bassy or tinny - just perfect. I am not sure about glossy finish, they look a bit cheap (same as case) and are slippy. Would be much better to be matte with a slight rough texture to better hold. The xm1 seemed better built - though not as good audiowise, or fit.
1 reply from Sony support team team - 24 days ago
Hi, Thank you for your feedback. We're happy to hear that you're enjoying your WF-1000XM5, and happy with the quality we always aim to deliver! Yet, we are sorry to hear that you're facing difficulties with it. Yet, we're sorry to learn that the design isn't up to your liking. We appreciate your feedback; we are glad to hear from our customers and are always working to develop our products to fulfil your needs. Rest assured that we've raised it to the concerned team for future consideration. Furthermore, if any assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW Menna @Sony Support UK
TERRIBLE
1 out of 5 stars
FRA_87 - 28 days ago
originally posted on sony.com
Do not buy. Noise cancelling is terrible. Connectivity issues. Now have beeping sounds and one earbud doesn’t work. ABSOLUTELY AWFUL DO NOT BUY
1 reply from Sony support team team - 25 days ago
Hi, Thank you for your review. We're sorry to hear that you're facing beeping noises, and one of earbuds is not working of your WF-1000XM5, and you're not satisfied with the noise-cancelling feature. You can try these steps if the noise-cancelling effect is not sufficient: https://cutt.ly/Pe65QtfM. Also, you can learn more about the noise-cancelling feature and what to expect: https://cutt.ly/9e65TmVv Regarding the noises that you are experiencing with your WF-1000XM5, you can learn more on how to avoid that issue: https://cutt.ly/be65Wqgs If the issue persists, and one of the earbuds still not working, you can try these steps: - Resetting the headset: https://cutt.ly/Ee65ESbf - Initializing the headset to restore factory settings: https://cutt.ly/qe65E1Hc If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc Ahmed @Sony Support UK
Only one issue, replacement tips.
4 out of 5 stars
Dmannel - 28 days ago
originally posted on sony.com
I love these headphones but I'm having trouble finding replacement tips that are the original foam ones, if anyone can help with finding them that would be great?
1 reply from Sony North America Customer Support team - 27 days ago
Hi Dmannel, Thank you for sharing your positive experience with your Sony WF1000XM5. And we're sorry to hear that the supplied ear bud tips may not be a good fit. For further assistance regarding the replacement ear bud tips, we recommend contacting our product support team via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Hope this helps and thank you for choosing Sony! -Sam
They were so bad, I returned them
1 out of 5 stars
Grumpy_FONC - 1 month ago
originally posted on sony.com
They looked great, then you had to download an app, which made you download another app, which made download a further app. I just thought I put them in my ears, turned the Bluetooth on and I’d be sorted…? Then you had to take pictures of your head, then each ear, then move your head up and down in stages for 15mins plus. Like I said, I just wanted to play the music, but it said that to get the best sound you had to jump through all those hoops and sign up to all those app, so if that’s ur bag, well these time-wasting earplugs (which are so top heavy and feel that there about to fall out continuously) are the ones for you - good luck 🤞
1 reply from Sony support team team - 29 days ago
Hi, Thank you for your review. We're sorry to hear that you're not satisfied with the Sony | Sound Connect App to be connected to your WF-1000XM5. The Sony | Sound Connect App allows you to keep your headset firmware up to date, and also you can perform multiple settings customizations according to your need. You can learn more here about the functions you can do with the App: https://cutt.ly/Oe6dA8k3 Regarding the fit of earbuds, you can learn more on how to fit the earbuds perfectly into your ears to have the best experience: https://cutt.ly/8e6dDTcA If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc Ahmed @Sony Support UK
Nice sound
5 out of 5 stars
eastwood 28 - 1 month ago
originally posted on sony.com
I bought my ear phones under 3 months ago set up was ok they nice size fit snug in my ears the sound is very nice nice size charging case giving a lasting charge
Naw no absolutely not
1 out of 5 stars
Thumbs down graphic, would not recommend
Chris - 1 month ago
Awful, digusting in less then a day, nasty gross fabric like nub. 🤢 SLOW omgg you tap to pause and you might as well make yourself a snack to wait for your music to stop because it takes forever for it to process a skip or ANYTHING. App it forces you to download is USELESS The noise canceling sucks. BTW you CANT clean these buds (yeah the ones you should keep clean to put in your ears daily?) they WILL RIP and fall apart. No absolutely not awful awful headphones you might as well by some cheapo headphones and I'm sure you'd have less problems. Less then a year and these things can hardly hold a charge (if they charge at all because most of the time they just refuse to) They literally drain THEMSELVES you would close the case with them in there and they will STILL connect to your phone I have had to turn off my blue tooth several times because of this. And you could say "Oh you didn't put them back right" I shouldn't have to perform brain surgery every time I put these stupid things away they're supposed to snap right in like LITERALLY EVERY OTHER HEADPHONE EVER. Yeah anyway don't buy these
Improvements needed.
3 out of 5 stars
loonthelow - 1 month ago
originally posted on sony.com
Note, Ive had WF4 snd 5 for a couple years now. For pros: the sound quality is nice and the general feel of the earbuds are comfy. Cons: theres a big issue with the typical usage of the buds. More often than not, one of the buds goes “offline” where itll play music but the touch functions stop working as it doesnt register them. Then after a while the bud will go dark and not play music at all. I constantly have to put them back into the case to “resync” them. It’s extremely annoying. Id say the noise cancelling could also be a bit better.
1 reply from Sony North America Customer Support team - 1 month ago
Hi loonthelow, Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and comfort of the headphones. It's unfortunate that one earbud is not working properly. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app). Resetting and initializing the headset may also help resolve the issue. Please refer to the steps on these links: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. When the Adaptive Sound Control on the Sony Sound Connect app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. You may also find this link helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com. Name: Username: Model Number: Issue: Telephone Number: Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Sincerely, -Ralph