$299.99 when purchased online
Target Online store #3991
About this item
Highlights
- The best truly wireless noise canceling headphones on the market.
- Astonishing sound quality with High-Resolution Audio.
- Sony’s best ever call quality with AI based noise reduction algorithm and bone conduction sensor.
- Small, light and beautifully designed.
- Smooth switching and a clear Bluetooth signal with a powerful new Integrated Processor V2.
- Adjusts to the world around you with adaptive sound control, using AI to offer the ideal listening experience.
- Talk and only hear ambient sound using Speak-to-Chat which pauses the music when you start talking.
- Water resistant for everyday use so splashes and sweat won’t stop you.
- Designed with the environment in mind with construction from recycled plastic materials and 100% paper packaging.
- Battery life up to 8 hours (24-hours with case). Quick charging - 3 min. for up to 1 hour of listening.
Description
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-canceling performance on the market. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists.
Weight: .4 Pounds
Water Resistance: Water-Resistant
Ear Cushion Material: Rubber
Electronics Condition: New
Estimated Charge Time: 1.5 Hours
Electronics Features: Volume Control, On/Off Switch, Built-In Microphone, Adjustable Ear Buds, Multi-Pairing, Call Functionality
Connection Type: USB
Wireless Technology: True Wireless
Package Quantity: 1
Compatible With: Siri, Google Assistant, Alexa
Model name: WF1000XM5/B
Noise Canceling: Noise Canceling
Microphone: Built-In Microphone
Maximum Battery Charge Life: 24 Hours
Battery: 2 Non-Universal Lithium Ion, Required, Included
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 88914420
UPC: 027242925601
Item Number (DPCI): 008-07-8154
Origin: Imported
If the item details above aren’t accurate or complete, we want to know about it.
Shipping details
Estimated ship dimensions: 3.8 inches length x 2.7 inches width x 2.1 inches height
Estimated ship weight: 0.25 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO
Return details
This item must be returned to any Target store.
This item must be returned within 30 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
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4.1 out of 5 stars with 540 reviews
38% would recommend
18 recommendations
Great
5 out of 5 stars
Lakshan - 8 days ago
originally posted on sony.com
I am happy with the product This is my first TWS thank you
Stay Away
1 out of 5 stars
pelinc - 16 days ago
originally posted on sony.com
My headphones started having connection issues within a year. Definitely not worth the price. The customer service was the worst I’ve ever dealt with - they kept asking the same questions over and over, like they were trying to make me give up. Stay away from Sony!
1 reply from Sony North America Customer Support team - 15 days ago
Hi pelinc, I understand that your WF-1000XM5 are having issues with connection. For us to better assist you, please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: One of our technical specialists will call you back within 2 business days. Sincerely, Aldair Sony Social Support
Great Sound quality
4 out of 5 stars
Bossman 5066 - 17 days ago
originally posted on sony.com
Very impressed with the sound quality, an improvement on the Sony WF-C500 that I own. Not so keen on the touch controls for changing volume and track changes.
1 reply from Sony support team team - 15 days ago
Hi, Thank you for your feedback. We are happy to hear that you are enjoying your WF-1000XM5, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! You can use the Sony Sound Connect app to control your headset instead: https://cutt.ly/jrpUs1CE Moreover, if you need any assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK
Poor ANC
2 out of 5 stars
Mitchel57 - 18 days ago
originally posted on sony.com
I am very disappointed in the ANC on these buds, especially when compared to my old WF-900N pair. I've tried all of the available sizes of the tips and tried the "analyze ear shape" in the sound connect app. In addition, they often don't automatically connect to Google Assistant when I insert them. I have to go to the app on my phone and connect from there. Can't recommend these at all.
1 reply from Sony North America Customer Support team - 16 days ago
Hi Mitchel57, we're sorry to hear that you have an issue with the noise canceling feature of our product. Please follow this link for more details: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20canceling If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones ~Earl
Easy to set up & great sound
5 out of 5 stars
Mike the destroyer - 18 days ago
originally posted on sony.com
I’ve had them 2 weeks and love them , comfy and sound good
Terrible stability
1 out of 5 stars
Vazz - 21 days ago
originally posted on sony.com
The sound is great but the listening experience is ruined with incredibly poor stability of the connection. I’ve tried so many setting in the app but nothing improves it. Sound randomly drops between one ear and the other, only momentarily for no reason, completely interrupting any music being played. I’ve had better streaming experiences with much cheaper headphones
1 reply from Sony support team team - 19 days ago
Hi, Thank you for your feedback. We are sorry to hear that you have connection issues with your WF-1000XM5, and sound drops. Yet, we are glad that you are happy with the sound quality. Regarding the connection issues, you can check these steps to help you fix the issue: https://cutt.ly/MroVoe34 The headset pauses or mutes the music being played while the speak-to-chat feature is activated, so you can turn OFF that feature to avoid any confliction: https://cutt.ly/troVpJDe If the issue persists, you can try these steps: - Resetting the headset: https://cutt.ly/ProVoSSS - Initializing the headset to restore factory settings: https://cutt.ly/broVoZMc If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc Ahmed @Sony Support UK
Sony WF1000X5 hurt ears
3 out of 5 stars
Thumbs down graphic, would not recommend
FairwayLife - 22 days ago, Verified purchaser
They are bulky and hurt my ears when worn for any length of time. I also don't like that you can't turn off the touch feature. The sound was excellent, and voice quality was good, both incoming and outgoing.
Great Sound but No Noise Cancelling
4 out of 5 stars
- 24 days ago
originally posted on sony.com
Great sound but tried all ear buds and the noise cancelling does not work Gave them to my wife Recommned on sound not noise cancelling
1 reply from Sony support team team - 19 days ago
Hi, Thank you for your feedback. We are glad that you are happy with the sound quality of your WF-1000XM5. Yet, we are sorry to hear that you have issues with the noise cancelling feature. You can try these steps if the noise cancelling effect is not sufficient: https://cutt.ly/KroCaOGS If the issue persists, you can try these steps: - Resetting the headset: https://cutt.ly/CroCa9td - Initializing the headset to restore factory settings: https://cutt.ly/MroCsuLK If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc Ahmed @Sony Support UK
Excellent sound quality classical music incl
4 out of 5 stars
Alex_D - 24 days ago
originally posted on sony.com
The sound quality is excellent and it is especially good for classical music. My only gripe is that, although the noise cancelling is good it is not as good as my previous Sony WF1000X earbuds which I cancelled out all the ambient sounds even in the noisy London Tube.
1 reply from Sony support team team - 22 days ago
Hi, Thank you for your feedback. We're happy to hear that you are enjoying your WF-1000XM5, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! Yet, we're sorry to learn that you're facing difficulties with the noise canceling feature. To enhance your experience with noise canceling feature, make sure to follow the steps here: https://cutt.ly/SroaVvao If the issue remains, try the steps below and test again: 1. Make sure that the headset is updated: https://cutt.ly/uroaV7xq 2. Reset the headset: https://cutt.ly/3roaBgwI 3. Initialize the headset: https://cutt.ly/iroaBPid Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK
Battery lasts all night!
5 out of 5 stars
Mrs_B - 27 days ago
originally posted on sony.com
I researched for a long time for earbud to last all night. All others I bought claimed 8 hours but fell far short of that.
Terrible purchase; faulty within 3 months of purch
2 out of 5 stars
K Pradeep - 29 days ago
originally posted on sony.com
I had purchased this one expecting for high end sound quality and features. All was perfectly working for about two months and thereafter I started noticing mic problems and connectivity problems with the earbuds. It was quite disappointing when the buds started randomly disconnecting both buds during playback. Initially I thought it was the stereo effect and paid no attention for this issue. Thereafter when I listened to the same genres with my AirPods I noticed that there is something wrong with the buds then I started monitoring. Thereafter during calls based on my experience and the feedback from the receiver, the mic was found faulty. So I decided to send ot for repair but I got it repaired almost waiting for 1 month and again the issue wasn’t fixed. I again sent them for repairs and waiting. It’s not worth wait this much.
1 reply from Sony support team team - 25 days ago
Hi, Thank you for your review. We're sorry to hear that you're facing microphone and connectivity issues with your WF-1000XM5. Regarding the microphone issue, you can follow these steps to help you fix the issue: https://cutt.ly/vriE7502 If the issue remains, you can try these troubleshooting steps: - Resetting the headset: https://cutt.ly/YriRqQOk - Initializing the headset to restore factory settings: https://cutt.ly/mriRqVeb For the repair process, we will need you to contact us with your case number to be able to assist you further. You can contact us using this link: https://cutt.ly/leABWCVc Ahmed @Sony Support UK
The best earbuds ever
5 out of 5 stars
Am23 - 29 days ago
originally posted on sony.com
I brought this pair last month and I've very happy with them I love all the smart features and noise cancelling it's a very good pair of earbuds and the battery life is great to
Sony headphones
5 out of 5 stars
Maneeagunob - 1 month ago
originally posted on sony.com
Is a wonderful headphones. Noise cancelling is amazing. I have to handle with care because is not foldable.
Incredible sound quality
5 out of 5 stars
Stevie37 - 1 month ago
originally posted on sony.com
These ear buds are like having a nightclub in your ears ! The sound quality is unreal , regardless of what EQ settings you have they still sound great , the foam ear tips were a little bit uncomfortable when I first used them but its like buying a new pair of trainers, eventually they settle and become comfortable
CONSTANTLY DISCONNECTS FROM MY PHONE
1 out of 5 stars
coolleen - 1 month ago
originally posted on sony.com
Constantly disconnecting from my phone and skipping/stuttering sound. I know that this is an issue with the earbuds and not my phone because othwr bluetooth devices have no issues. The sound quality is not blowing my mind for this high price. Very disappointed and dissatisfied.
1 reply from Sony.com team - 1 month ago
Hi coolleen, We’re truly sorry to hear that you’re experiencing connection issues and sound stuttering with your WF-1000XM5 earbuds. We understand how frustrating this can be, especially when you’ve invested in a premium product with high expectations. To help resolve this, we recommend checking out this troubleshooting guide: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html Additionally, keeping your earbuds updated is essential, as firmware updates often improve performance and fix known issues. You can find the latest update here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561 If the problem persists after trying these steps, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Hours of Operation: Monday - Friday 9:00 am - 9:00 pm ET Saturday - Sunday 10:00 am - 8:00 pm ET Thank you for your patience, and we look forward to resolving this issue promptly! Sincerely, Maria
good earphones for work
4 out of 5 stars
Rugile - 1 month ago
originally posted on sony.com
I got these earphones a month ago and changed from Jabra Elite earbuds. Mainly I use them for work meetings and for listening to music. So my thoughts: - Sound - good, no complains - fitting ear - good, but I have a feeling, that I want to fix the position in my ear in the middle of the meeting - design - amazing - cleaning - I'm not sure if the cushion is a great fit for easy cleaning - app - okey, I don't know, why I need to instal 23 apps to have all the functionality from them - connecting - 50/50 - it connects perfectly with my laptop and phone, but sometimes it seems, that one of the earphones tries to connect with random things when I'm walking in the streets. This is the biggest downside of these earphones
1 reply from Sony support team team - 1 month ago
Hi, Thank you for your feedback. We're glad to hear that you're enjoying the sound quality, fitting, and design of your WF-1000XM5. We hope you continue to enjoy them for years to come. Yet, we're sorry to hear that you are facing some issue with the earbud's connections. Regarding the connectivity issues, you can learn more about how to connect your earbuds here: https://cutt.ly/LrtIlRg1 Learn more about how to clean the earbuds here: https://cutt.ly/SrtIzHt1 You can download The Sony Sound Connect app to customize all features the WF-1000XM5 and keeping your earbuds firmware up to date, you can learn more about what you can do with the app here: https://cutt.ly/4rtIl9jk If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc Omar @Sony Support UK
Ecellent Choice
5 out of 5 stars
PepeJImmonen - 1 month ago
originally posted on sony.com
Small, easy to use and comfortable. Versatile software.
Love this sony earbuds
5 out of 5 stars
JDAS - 1 month ago
originally posted on sony.com
Just love it and using this flawlessly. Easy to setup. Good sound quality
Great quality and super fit
5 out of 5 stars
Neilou - 2 months ago
originally posted on sony.com
I am generally happy with the connectivity, quality of sound and size of the case. Happy to recommend the product and it's no6ce that Sony provide a 2 year warranty.
Great in-ear headphones
5 out of 5 stars
Paul1268 - 2 months ago
originally posted on sony.com
Bought the to supplement my WH-1000XM5s. They are fantastic and with the Sony name, brand quality, product features and overall experience, well worth the investment. There's just one small thing to mention, that is they are quite large for in-ear headphones and it took me a little while to learn how to use the touch functions, other than that I'd highly recommend them