Sunbeam Queen Size Electric Fleece Heated Blanket with Dual Zone

Thank you for reaching out to Sunbeam®. We are sorry to hear that your heated blanket's controller is blinking. That is not the kind of experience that we want you to have. No worries, we are here to help. If your heating blanket's controller is blinking, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the cord is not properly attached to the unit itself. To fix this problem, please do the following to reset your product: 1. Unplug the power cord from the electrical connection and from the actual product itself for 3-5 minutes. 2. Re-plug the cord into the product. Make sure the connection is secure and complete. 3. Re-insert the power cord back into a wall outlet. Do not use it with any extension cords, power strips, and power converters or inverters as it may affect the heated blanket's performance. Your Sunbeam® Fleece Heated Blanket has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill out the Contact Us link below to help you get to the best resolution. Have a good day! https://www.sunbeam.com/support/contact-us

Thank you for contacting Sunbeam®. We are very sorry to hear that your heating blanket is not working and will do everything we can to provide you with a resolution as soon as possible. Let's see if we can resolve this issue together. Below are the possible reason why a heating pad may not work properly: 1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet. 2. Product wasn't plugged in properly. To FIX this problem, do the following to reset your product: 1. Unplug the power cord from the electrical connection. 2. Unplug the cord from the actual product itself (if your product has a detachable cord) 3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord) 4. Re-insert power cord back into a wall outlet. If this doesn't resolve the issue, please contact us. Have a great day!

Thank you for contacting the Sunbeam® Brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that the Sunbeam® Fleece Heated Blanket with Dial Control did not exceed your expectations and that its controller blinks. This is certainly not the experience we want you to have. We will be more than happy to rectify your issue today. If your bedding product is not working properly, it could be because the unit is not getting enough power or there’s an internal error found. A blanket, mattress pad or heated throw will not heat for the following reasons: 1. Bedding product is plugged into an extension cord and plugged into a direct wall outlet. 2. Bedding product wasn't plugged in properly. 3. The 10 hour auto-off activated (some models) 4. Temperature control was not turned to the highest setting and adjusted for personal comfort. 5. Dual control blanket controls are operating on the wrong sides. 6. Make sure control isn't in the off position. Also check if there's physical damage on its cord. If there's none, please try to perform the troubleshooting steps below in case your bedding is still turning on. 1. Turn the blanket control to the "Off" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes. 2. Check the bedding product plug connection that directly plugs into the bedding product. Make sure the connection is secure and complete. 3. Hold the power button down and re-insert the power cord back into a wall outlet at the same time. 4. Turn control to “HI” and wait 5-7 minutes. If the steps above are not followed in order, the bedding product will not properly reset. If these measures won't work and the problem still persists, take note that our heated blankets have a 5 year limited warranty, if you have any questions about the warranty or want to get warranty service, please contact Sunbeam® directly so that we can provide you with a better solution. Have a nice day! https://www.sunbeam.com/support/contact-us

Thank you for contacting the Sunbeam® Brand! We appreciate you bringing this to our attention and we are sorry to hear that your Sunbeam® Fleece Heated Blanket with Dial Controller stopped working. It's definitely not the experience that we want you to have. No worries, we are here to help. There are several causes to this issue: 1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet. 2. Product wasn't plugged in properly. 3. The AC outlet is not functional. To fix this problem, do the following to reset your heating pad: 1. Check if there is no physical damage on its cord, controller or pad. 2. Turn the heating pad control to the "Off" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes. 3. Check the product plug connection that directly plugs into the product. Make sure the connection is secure and complete. 4. Hold the power button down and re-insert the power cord back into a wall outlet at the same time If the above steps will not work and if you have any questions regarding the warranty or would like to obtain warranty service, please contact Sunbeam® directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. https://www.sunbeam.com/support/contact-us Have a nice day!

Thank you for contacting the Sunbeam® Brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that the Sunbeam® Fleece Heated Blanket with Dial Controller did not exceed your expectations. This is certainly not the experience we want you to have. We want to make sure that we provide quality products that have great value, stylish and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. If you have any questions about the warranty or want to get warranty service, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. https://www.sunbeam.com/support/contact-us You may check on our latest products to see if there is something similar to your older product that you might like. Have a nice day!

Thank you for contacting the Sunbeam® brand! We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your heated blanket/throw. We are sorry to hear that it's not heating. Our bedding products were made with the highest quality materials and we expect them to last. That is not the experience that we want you to have. We will be more than happy to rectify this. Please try to perform the troubleshooting technique below. Make sure the product is not plugged into an extension cord/device. This can cause a fault. 1. Turn the blanket control to the "Off" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes. 2. Check the bedding product plug connection that directly plugs into the bedding product. Make sure the connection is secure and complete. 3. Hold the power button down and re-insert the power cord back into a wall outlet at the same time. If the 3 steps above are not followed in order, the bedding product will not properly reset. If troubleshooting techniques won't work, please contact us directly in order to determine the best resolution. Have a great day!

Thank you for contacting Sunbeam®! We appreciate you bringing this to our attention and we are sorry to hear you're having difficulties with your heated blanket. It's definitely not the experience that we want you to have. These are the possible reasons for a heated blanket not to function properly: 1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet. 2. Product wasn't plugged in properly. To fix this problem, do the following to reset your heated blanket: 1. Unplug the power cord from the electrical connection. 2. Unplug the cord from the actual product itself (if your product has a detachable cord) 3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord) 4. Re-insert power cord back into a wall outlet. If same problem happens, we believe that this concern is covered by the wonderful warranty that your product may have. In order to process a replacement, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution. We hope this helps!

We are sorry to hear that your Sunbeam® Fleece Heated Blanket with Dial Controller stopped heating. We recommend you to reset it by unplugging and plugging it back in. Make sure to check the cord if it's tightly connected and plug it into a wall outlet. If it doesn't help, kindly give us a call at 1-800-892-7684 so we can further assist you. For your convenience, our product specialist is available Mondays - Fridays from 9:00 AM to 5:00 PM, EST.

We sincerely apologize if you're having difficulties with your Sunbeam® Fleece Heated Blanket. There are several causes to a flashing control. 1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet. 2. Product wasn't plugged in properly. To FIX this problem, do the following to reset your product: 1. Unplug the power cord from the electrical connection. 2. Unplug the cord from the actual product itself (if your product has a detachable cord) 3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord) 4. Re-insert power cord back into a wall outlet. Hope this helps.

We are sorry to hear that your Sunbeam® Fleece Heated Blanket with Dial Controller stopped working and the troubleshooting didn't work. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by sending us an email at sunbeamconsumercare@newellco.com or call us at 1-(800)-892-7684. For your convenience our Consumer Care team is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!

We sincerely apologize if you're having difficulties with your Sunbeam® Fleece Heated Blanket with Dial Controller. If the control on the heated product is removable, first unplug the unit from the wall, then disconnect and reconnect the cord from the product. Then replug it to the power source. If not successful, please fill out our customer service contact form accessed through this link: https://www.sunbeam.com/support/contact-us, and we will be in touch. We look forward assisting you.

We are sorry to hear that your Sunbeam® Fleece Heated Blanket with Dial Controller stopped working. There are several causes to a flashing control or a control displaying "FF, F1, or F2": 1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet. 2. Product wasn't plugged in properly. To fix this problem, do the following to reset your product: 1. Unplug the power cord from the electrical connection. 2. Unplug the cord from the actual product itself (if your product has a detachable cord) 3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord) 4. Re-insert power cord back into a wall outlet. If troubleshooting doesn't help, please give us a call at 1-(800)-892-7684. For your convenience our Consumer Care team is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!

We sincerely apologize if you're having difficulties with your Sunbeam® Fleece Heated Blanket with Dial Controller. I am confident that one of our Sunbeam Consumer Specialists can help you with your unit. Please fill out our customer service contact form accessed through this link: https://www.sunbeam.com/support/contact-us, and we will be in touch. We look forward assisting you.

We are sorry to hear that your Sunbeam® Fleece Heated Blanket with Dial Controller stopped working. We recommend you to reset it by unplugging and plugging it back in. Make sure to check the cord if it's tightly connected to the blanket and plug it into a wall outlet.

We are sorry to heat that there was a problem with control of your Sunbeam® Fleece Heated Blanket. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by connecting with us via Live Chat or email us at sunbeamconsumercare@newellco.com so we can check your options. We look forward to assisting you!

We are glad to hear that you loved our Sunbeam® Fleece Heated Blanket with Dial Controller and we are sorry to hear that it stopped working. We recommend you to reset your heated blanket by unplugging and plugging it back in. Make sure to check the cord if it's tightly connected and plug it into a wall outlet.

We are sorry to hear that your Sunbeam® Fleece Heated Blanket with Dial Controller stopped heating. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by connecting with us via Live Chat or email us at sunbeamconsumercare@newellco.com. We look forward to assisting you!

Thank you for leaving such a nice review. We are glad that you love our Sunbeam® Fleece Heated Blanket with Dial Controller. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!