Tracfone Prepaid TCL K24 (32GB) CDMA LTE - Gray

Hi. This is Joyce from Tracfone Wireless. Thank you for sharing your honest feedback about your phone. I understand your primary concerns are the battery life and the phone's startup time, and I'm sorry to hear they haven't met your expectations. If you need further assistance, feel free to send us a private message via our social media channels. I'm looking forward to hearing from you!

Hi, this is Charinadelle from TracFone Wireless. I'm sorry to hear you're having trouble with your phone, especially regarding connectivity and the speaker. We understand your frustration and appreciate you sharing your feedback. I'd like to help you troubleshoot these issues. Could you please send us a private message on our Social Media Platforms with your phone number or account information, so we can look into the specific problems you're experiencing? This will allow us to investigate the connectivity issues you mentioned and see if we can offer a solution. Regarding the speaker, we can also explore options to address that concern.

Hey there! Thanks a lot for leaving your review about the TCL K24. We can help clear up any issues that you are having. For assistance, please contact us at 1-800-867-7183. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. In addition, you may contact us via this chat link https://www.tracfone.com/support/contact-us. You can also use our self-service menu by simply texting the word HELP to 611611. -Elder

Hi. This is Arianne from TracFone Wireless. We apologize to hear that you're having some trouble activating the phone. Please give us another opportunity to resolve this to your satisfaction. Kindly send us a private message on our social media platforms. Thank you for being our valued customer.

Hi. This is Redje from Tracfone Wireless. Thank you for taking the time to share your feedback with us.We appreciate you for bringing this up to our attention. We are sorry to know that you encountered some issues with the phone update. Phones receive many updates for a variety of reasons, including: Security: Updates fix known weaknesses in systems and apps that cyber criminals use to hack devices. Android security updates are usually released monthly. Battery life: Updates can improve your phone's battery management, making it last longer. App compatibility: Some apps require the latest software to work. Bug fixes: Updates can fix bugs and release new features. To keep your phone secure, you should: Check for updates regularly, Turn on automatic updates, and Install security updates as soon as possible. You can check for updates on your Android device by: Opening the Settings app. Tapping Security & privacy. Tapping System & updates. Tapping Security update for security updates or Google Play system update for Google Play system updates. You can disable automatic updates on your Android device by: Opening the Google Play Store app. Selecting Menu. Selecting Settings. Selecting Auto-update Apps. Selecting Don't auto-update apps. Selecting Done or OK. For further assistance, please chat with us via this link https://straighttalk.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you for choosing us as your local service provider. We truly appreciate you for doing business with us.

Hi, Connie. Appreciate you sharing your experience with us. Your feedback about the policy help us to know what's this causing. We're sorry for the troubles with the phone. Let us speak this over and find a suitable resolution. Our team is happy to help. For assistance, please contact us at 1-800-867-7183. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. In addition, you may contact us via this chat link https://www.tracfone.com/support/contact-us. You can also use our self-service menu by simply texting the word HELP to 611611. Your loyalty is greatly appreciated. Thanks. ^Elder

Hi. This is Ryan from TracFone Wireless. Thank you for bringing this up to our attention. We are sorry to know that you are having issues with the device. Regarding your concern, it could arise for several reasons. For instance, It could be due to a software bug that crashes the keyboard app and excess cache or temporary data is missing with the keyboard. If your phone's keyboard is behaving erratically, here are some things that you can try to do. Try to restart the phone or the app that you are having issues with, by doing this it will fix temporary software glitches on your phone. In the other hand, simply check and open your Settings app on your phone search for "Keyboard" or navigate to the System or General Management section on your device. Locate the Virtual Keyboard settings or Manage keyboard options. Please check if your preferred keyboard app is enabled and selected as the default input method. If issues still persist, you may contact us via chat using this link https://www.tracfone.com/support/contact, or by calling 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you for doing business with us!

Hi. This is Charinadelle from TracFone Wireless. Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience with our product and overall services. If you need assistance, please do not hesitate to contact us. Thank you for doing business with us here at TracFone Wireless.