2 Year Video Games Protection Plan ($18-$49.99) - Allstate

A: Hello Sephi, Registration is purely optional and has to be completed online Squaretrade website. We need a copy of the purchase receipt at the time of filing a claim on your item. Whenever you have the time, you can easily upload the copy of the receipt online on your account. So that when you want to file a claim, it's already online and there are no delays. regards, Ali

A: Hello Jaj, Thanks for contacting SquareTrade. A SquareTrade protection plan is designed for the specific item it protects and is valid for one item only. In order to cover two video games, you will require to purchase two plans. Thank you, Frank SquareTrade response team

A: Hello Mel, Thank you for contacting SquareTrade. Our Standard Protection Plan covers all mechanical and electrical failures that occur during normal use wih your video game. You will receive 100% parts and labor coverage up to the original price of the item. We will cover you up to the full price you paid for the item, excluding tax. Each time you file a claim and we repair your item, the total value of the coverage is reduced by the cost of the repair. Coverage lasts for the term of your Protection Plan or until the coverage amount (Item purchase price) of your plan is used up. The issues that we do not cover include misuse, loss or theft, software issues, and any cosmetic damage that does not affect the operation of a device. We also do not cover accessories, attachments or additional parts. Please refer to our Terms and Conditions for more information regarding your coverage. Thank you, Frank SquareTrade response team

A: Hello Michelle, I am sorry to hear that you are facing trouble with the charging port of your controller. In order for us to help, you will first need to file a claim. Never fear, it is easy. You can file a claim online anytime. Just follow the steps below. File a Claim Online 1. Go to www.squaretrade.com 2. Click File a Claim at the top of the page. 3. If you already have an online account, just log in. To create a new account, enter the email address you used when you purchased your protection plan, click Set Up, and follow the instructions. 4. Click File/View Claim next to the item you’re having trouble with. 5. Follow the steps to file your claim in minutes. Sincerely, Kevin

A: Hi Jennifer, if you are experiencing issues with the device, you can give us a call and we can file a claim. We provide a variety of resolutions, but you will not be able to take the product back to the store. Thanks, JD

A: Hi Carmen, We email you a copy of the contract and it should allow you to print a copy from the email. Thanks, JJ

A: We can resend your warranty to you! Please send your account details to socialhelps@squaretrade.com. ^JD