Brita Extra Large 27-Cup UltraMax Filtered Water Dispenser with Filter - Gray: Water Filtration, Hand Wash, Flip-Top Lid

A: Great question, and thanks for asking. Hand-wash your Ultramax Dispenser, lid, and reservoir periodically with a mild detergent. Please don't wash in the dishwasher or use abrasive cleaners. If you have any additional questions, please call us at 800-242-7482 using reference number 230626-000770. Thanks for allowing us to help. Alexandrea from The Brita Team

A: Thanks for connecting with us, Susan, and we're sorry about the leaking you encountered from our Ultramax Dispenser. Feedback like yours helps us to improve our products, and we're happy to share your comments with our team. So we can help, please give us a call at 800-242-7482 using reference number 240111-000077. We're eager to chat with you. Alexandrea from The Brita Team

A: Hi there, Gilbert. We're sorry to hear you had trouble removing the reservoir of our Brita Ultramax Dispenser, and we'd like to give you a few tips. Using both hands, pull the reservoir up from the housing evenly on all sides. If you have any difficulty, try placing your dispenser on the counter. As it warms to room temperature, the tank will expand a little then the reservoir will be easier to remove. Another option is filling the dispenser with water, then turning it upside down in your sink. The pressure of the water should cause the reservoir to separate from the housing. Also, there have been no recent changes to the model. We hope this helps. If you have any additional questions, please reach out to our team at 800-242-7482 and reference this number: 201117-000983. Jeffery from The Brita Team

A: Hello. Thank you for bringing this to our attention. We're sorry to learn about the taste of your filtered water. While we wouldn't expect for this to happen, we'd love to lend you a helping hand. So we may continue to assist, please reach out to us at 800-24BRITA and mention this reference number: 180615-000808. We hope to talk to you soon. Jess from the Brita team

A: You're lucky you get two weeks out of a filter! I switched from Brita almost 20 months ago because I had bad tasting water immediately from Brita filters. It was strange because I had been using Brita for a long time and then it was like the manufacturer changed something with the filters. I tried buying them in different places and nothing seemed to make a difference. I ended up switching to Pur and have had no issues.

A: Depending on how much you use the Brita, the filter needs to be changed pretty often, like every month or two. I also noticed it gets slimey in the reservoir and at the bottom of the Brita if it's not cleaned often enough. Hope this helps!

A: Hello there. We're sorry to hear that your Brita UltraMax Dispenser has developed algae. We wouldn't expect this, and we'd love to help. Please give us a call at 800-24BRITA for further assistance, and be sure to mention this reference number: 180104-000716. We hope to hear from you soon! Mel C. with the Brita team

A: Hi, there! That's a great question. The time it takes for water to pass through the filter will vary according to how the carbon has settled inside filter as well as how the water is poured in. Typically, it should take no longer than 10 minutes for the water to fill the pitcher. Should you have any further questions or concerns, please feel free to reach out to us at 1-800-24-BRITA between 9am-5:30pm EST and we'd be happy to help you.

A: A minute or 2

A: Thank you for letting us know, Wen. We're sorry you experienced leaking with our UltraMax Dispenser, and we want to help you. So we may discuss this, please call our team at 800-242-7482 and mention #250213-000631. We hope to speak with you soon. Ashlee from The Brita Team

A: Thank you for contacting us. The spout on our Ultramax Dispenser shouldn't require tightening, and we're sorry to hear about this experience. Please call us at 800-242-7482 and mention #250128-000153 so we can help. Looking forward to your call. Jeffery from The Brita Team

A: Oh no, and thank you for telling us this. We're sad to hear about our Ultramax Dispenser leaking, and we want to help. Please call us at 800-242-7482 and mention #250128-000153. Talk to you soon. Jeffery from The Brita Team

A: We appreciate you coming to us. As long as your water is municipally treated, you can use our filter for cleaner, better-tasting water. However, water that has gone through a water-softening system can contain sodium that won't be reduced. If you have more questions, call us at 800-242-7482. Have a good day. Jeffery from The Brita Team