CAFE Grind and Brew - Matte Black: GE Appliances Drip Coffee Maker, 40 Cup Capacity, Coffee Filter Holder, Electric, 45 oz

Thanks for sharing your review. We are so glad that you are loving your new coffee maker, you've made an amazing choice by going with this model. We're sorry about the letter falling off from the logo. We don't have replacement stickers available. We will be passing your comments over to our product team, so that we can make improvements going forward.

We'd like to assist you with your coffee maker not operating properly. One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.

We know the importance of a new appliance operating as designed, and we strongly advise you to take advantage of your limited warranty to get this issue resolved. You can view your warranty details on page 26 of the Owner's Manual at the link below. https://products-salsify.geappliances.com/image/upload/s--GGBQa7wh--/txclinonwm9vrd1ibup9.pdf

We are sorry to hear about your coffee maker needing to be replaced so frequently. We're glad that you got in touch with us for assistance. We will be forwarding your comments about the carafe over to our product team to review. That way we can look for improvements we can make for our models going forward.

We want to help out with your coffee maker not grinding properly. We recommend checking to see if the grinder chute is clogged. You can find instructions on page 18 inside the user manual located here: https://products-salsify.geappliances.com/image/upload/s--GGBQa7wh--/txclinonwm9vrd1ibup9.pdf

We are sorry to hear about your coffee maker not brewing properly. We recommend checking into your warranty for replacement. You can find this information on page 26 inside the user manual here: https://products-salsify.geappliances.com/image/upload/s--GGBQa7wh--/txclinonwm9vrd1ibup9.pdf

We'd like to lend a hand with your coffee maker. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.

We'd like to help out with your coffee maker brewing a more balanced pot. It can be important to remember that coarser grind sizes result in less surface area of the coffee grounds for extraction, consequently producing a lighter flavor. Smaller grind sizes result in more surface area of the coffee grounds for extraction, consequently producing stronger flavors. You can adjust the grind size until the coffee taste is to your preference. We would recommend a grinder setting of 3 for balanced extraction. If you are still experiencing issues, we suggest checking your warranty information on page 26 inside the user manual here: https://products-salsify.geappliances.com/image/upload/s--GGBQa7wh--/txclinonwm9vrd1ibup9.pdf?

We'd like to help out with your coffee maker leaking. We recommend to make sure the water tank is placed all the way down. You can push down until it is fully seated. Also, check that the carafe is properly in place and the top of the carafe is in contact with the brew basket. If you notice excessive steam from the vent: This means the water outlet to the shower head is probably clogged. You can remove the showerhead and check if there is any scale build up on the showerhead and water outlet. Also, we recommend using descale solutions to run a descale cycle.

While we appreciate you sharing your experience, we regret to hear about the difficulty you're having with the unit. An email has been sent to you directly to gather additional information about your situation. Please respond at your earliest convenience.