Crock-Pot 6 Quart Thermoshield Digital Slow Cooker

Hello there Sbrenz! Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously. In order for us to properly assist you with this matter, we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.

Hello there Kristen from OH! Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously. Crock-Pot® Slow Cookers reach the simmer point and stabilize on both "High" and "Low" at about 209°F. When using the Low setting, the heating element will gradually heat at a slow pace, whereas the High setting will heat faster. We want to learn more about your situation and what exactly happened. Therefore we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.

Thank you for taking the time to give a review, Texas Girl. We are extremely sorry to hear that your Slow Cooker boils the food. We understand your disappointment and we apologize for any inconvenience that this may have caused you. We would love nothing more than to correct this issue and restore your faith in Crock-Pot as we have been manufacturing high-quality products for decades and we expect them not just to last but to be your go-to kitchen appliance. Please don't hesitate to contact us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to rectify this issue as efficiently as possible. Thank you and please stay safe!

Thank you for taking the time to submit a review. We understand your disappointment and we apologize for any inconvenience that this may have caused you. Please allow us to correct this issue and restore your faith in Crock-Pot as we have been manufacturing high-quality products for decades and we expect them not just to last but to be your go-to kitchen appliance. Please don't hesitate to contact us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you.

We apologize for the inconvenience that the Crockpot™ 6-Quart ThermoShield™ Cook and Carry™ Slow Cooker, Programmable has caused you. You may need to reset your slow cooker. To do this, simply hold down the select and power buttons for 30 seconds while it is plugged in. You will then want to unplug the unit and plug it back in. This should resolve the issue you described. Here at Crock-Pot, we make our products with the highest quality materials and we expect them to last and work properly. In case this still won't work, please allow us to turn this experience around and give us a call at our toll-free number 1-800-323-9519. For your convenience, our Consumer Care Team is available Mon-Fri 9am-6pm, EST. You can also contact us through chat and email by visiting our website. Thank you very much and have a nice day!

Hi dive61364! Thanks for reaching out to us. We’re sorry to hear about what happened to the stoneware of your Crock-Pot Slow Cooker. We will be more than happy to help you with getting a replacement stoneware. Please reach out to us at 1-800-323-9519 or email us at crockpotconsumercare@newellco.com. We are open from Monday to Friday 9 am to 5 pm EST. Thank you so much and have a nice day.

Thank you so much for your feedback. We are sorry to hear that the lid of your Crock-Pot Slow Cooker was broken. We will make sure that this will reach our product development team. Your feedback is important to us, and it helps us to continuously improve our products and services. For further assistance, please check the user manual of the unit for warranty information. Thank you so much and have a nice day.

Hello, Trebor! We're sorry to hear that the slow cooker isn't living up to your expectations. Our products have received great feedback and this is not something that we hear about often. We'd like to turn your experience around so that you are completely satisfied with your purchase. For direct assistance please call us at our toll-free number 1-800-323-9519. For your convenience, we are available from 9:00 am to 6:00 pm Mon - Fri, EST. We look forward to assisting you.

Thanks for taking the time to share your experience. Your feedback is important to us, and it helps us to continuously improve our product designs and services. Here at Crock-Pot®, we make our products with the highest quality materials and we expect them not just to last, but to be efficient and reliable. Please allow us to turn this experience around and give us a call at our toll-free number 1-800-323-9519. You can also contact us through chat and email by clicking the link below. For your convenience, our customer care team is available Monday to Friday, from 9am-6pm, EST. Our product specialists will be more than happy to help you. https://www.crock-pot.com/customerservicecontact?cid=contactus

Oh no! We are sorry to hear that the slow cooker was not cooking your food. Please do not let this experience tarnish the Crock-Pot name, this is a very unusual issue. Give us a call at our toll-free number 1-800-323-9519 and we will get this taken care of for you. Our specialists are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!

We are extremely sorry to hear about this and even more sorry to disappoint you. This is not the experience that we want you to have with our brand. We would love nothing more than to correct this issue and restore your faith in Crock-Pot. We encourage you to please give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm, EST. You can also contact us through chat and/or email by visiting www.crock-pot.com. Our product specialists will be more than happy to help you.

Thank you so much for your review. On your slow cooker, both high and low stabilize at the same temperature (209°F); it is just a matter of how long it takes to reach the simmer point. On high, it takes approximately 3-4 hours, whereas on low, it takes approximately 7-8 hours to reach the simmer point. Once food reaches the simmer point, total cook time is dependent on cut and weight of meat to reach the point of maximum flavor and texture potential. Most dishes can be prepared on either high or low. This is uniform across all of our current models. On the warm setting, your slow cooker will be between 165-175°F. Please remember that these are all approximate temperatures and they can vary depending on what you are cooking. The unit can also boil on high and low. We do recommend that you always fill your slow cooker 1/2 - 3/4 of the way full, including at least one cup of liquid or sauce. You may have to adjust your cook times accordingly, especially if you are using older slow cooker recipes, or adapting regular recipes for slow cooker use. This will prevent the food from drying out and burning.

We want everyone to have an incredible experience with our products. Please feel free to contact us using the link below and we would be happy to assist you. Thank you for taking the time to share your review. https://www.crock-pot.com/customerservicecontact?cid=contactus

Oh no! That is definitely not the kind of experience that we want you to have. Our Crock-Pot® 6.0-Quart ThermoShield™ Cook and Carry™ Slow Cooker was made with the highest quality materials and we expect them to last. We would love the opportunity to restore your faith in us. Please call our Consumer Care Team at 1-800-323-9519. For your convenience, our Consumer Care Team is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!