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Discovery #Mindblown Planetarium Projector 2-in-1 Stars & Planet Projection STEM Science Kit
About this item
Highlights
- Viewfinder and moving star modes
- Fills your room with stars
- Intergalactic exploration in your room
- Battery powered
Description
Shipping details
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Q: I inserted a disk and pushed it to the depth where we could see each image when we rotate the slide. However, we cannot remove the disk. It feels stuck even. Am I missing something on how to remove the disk? Very frustrating for me and my son.
A: The disk should typically slide in and out without much force. However, we’ve found that the very first time a disk is inserted, it might fit more tightly and require slightly more effort to remove. After the initial use, it should become easier to insert and remove smoothly. If you’re still having trouble or believe your product may be defective, we’re here to help. Please contact us at 1-800-374-2744 or fill out a form at https://mscustomercare.com. Thank you
submitted byMS Customer Service - 19 days agoBrand expert
Q: Is there a way to turn off the motion of the stars? It’s my girls favorite but we get motion sick with the slow moving rotation
A: No, the stars will rotate if the projection mode is activated. Thank you
submitted byMS Customer Service - 14 days agoBrand expert
Q: Is this safe if a kid looks at the light dir? Trying to avoid laser lights.
A: The product is tested safe for ages 6+. The lights are not lasers, but we do not recommend looking directly into the light source on the product for an extended period. Thank you
submitted byMS Customer Service - 2 months agoBrand expert
Q: Hello, I have inserted the slides and switched the projector to “space” but none of the images on any of the slides appear. Can you please assist?
A: We would recommend adjusting the focus dial and check the batteries to make sure the device has power. If it there is anything potentially defective with the item, you can contact us for troubleshooting or warranty service at 1-800-374-2744 or fill out a form at https://mscustomercare.com.
submitted byMS Customer Service - 3 months agoBrand expert
Q: How accurate are the stars? If it is accurate, is it the northern or southern sky? Could a child identify major stars and constellations?
A: The slide projector will display various celestial objects from different parts of the universe. The star projection is a random assortment of stars and is not specific to any particular region of the sky. Thank you.
submitted byMS Customer Service - 4 months agoBrand expert
Q: stopped working. how can I contact the manufacturer?
A: Hello, For product issues and assistance, you can reach out to us at 1-800-374-2744 or fill out a form at https://mscustomercare.com/
submitted byMS Customer Service - 2 years agoBrand expert
Q: Is the projector set on a timer to turn off automatically? If so, is there a way to bypass this or change it to stay on longer?
A: Hello, the projector will shut off after 30 minutes. Thank you
submitted byMS Customer Service - 3 years agoBrand expert
Q: Is there a sheet or something somewhere that labels or tells what each image in each slide is?
A: Hello, We can email you the chart with the names for each item if you reach out to us at BrandsSupport24@Merchsource.com
submitted byMS Customer Service - 3 years agoBrand expert
Q: Will the moonlite reel fit into this projector and play?
A: Hello, the only reels recommended for this product are the ones that it comes with. Thank you
submitted byMS Customer Service - 3 years agoBrand expert