Downy Infusions Calm Lavender & Vanilla Bean Scent In-Wash Booster Beads

We're so glad that you're happy with the smell of your Downy Infusions scent beads, and thank you so much for taking the time to share your experience with us! Our products undergo thorough quality testing, so we're really sorry to hear that your scent beads didn't dissolve all the way as this is not what we'd normally expect. Rewashing the affected items should dissolve the remaining beads, and there are some things that you can do to help prevent this from happening in the future; first, be sure to add the beads to your washing machines drum before adding your garments or water and before starting the washer. Adding the scent beads after the cycle has begun won’t allow enough time for them to dissolve in the water. Additionally, make sure not to overload your washer, even if it’s a super capacity machine, as overloading may prevent the beads from dissolving completely and may keep your laundry from getting clean. Consumer satisfaction is important to us, and we'd love to learn more to be able to assist you further. Please give us a call at (800) 688-7638, any time from 9:00AM-6:00PM EST Monday-Friday or 9:00 AM-5:30 PM EST Saturday, so we can help!

We're sorry to hear this, Lisa, and want to assure you that we have many quality checks to ensure you get the amount listed on the label. We hope it helps to know, the bottle is not designed to be full, and will have space in the container, as it's filled by weight, and not volume. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 688-7638.