Ember Mug 2 14oz Temperature Control Smart Mug Sage Green: Ceramic Stainless Steel Drinkware for Hot Beverages

Good afternoon. This coffee cup is very innovative and very well thought out. It has the terrible result of failing to load and also fails to connect. My wife has an iPhone, and I have a Samsung. It was useless. It's incredibly frustrating to get overpriced for a simple cup, and worse still, I haven't used it for more than 20 coffees and less than a year after receiving it.

Our ember mug just never won our hearts. It’s such a great concept but poorly executed. The round bottom makes it tip over easily with the slightest bump. It quit charging after 6 months. Now it’s just a mug. A very expensive mug.

Terrible product and horrible customer service!!!!!!!?!

I love the convenience of having a hot drink at just the right temperature for an hour so that if I get distracted I can come back to my drink without it going cold. It works very well. This is a fantastic product!

Stopped working after 7 months and less than 50 uses. Was hand washed and fully dried only. Power to the pins confirmed good at 19 volts so either the mug died or one/both pins aren't making contact (I suspect the former).

Got this for my birthday it’s awesome I love it and love my hot coffee

Charging base fails after a couple months. No phone # to contact only email and then they don’t respond. This issue with base is very common

I like my coffee hot. I had a coffee mug but the coffee would get warm before I could finish it. This was a gift from my daughter and son in law. I love my coffee hot and it keeps my coffee at the exact temperature for the time I need it... I rate this right up there with my favorite tools.

This is a terrible product. It always goes cold even if I'm charging. I have to constantly go into the app to raise it to the highest level and adjust to my preferences. It's just a high maintenance product that's not even as good as thermos. I've stopped using it until they do a better product update that doesn't require you to go into a janky app every multiple times a day, it should be customizable to your preset preferences.

Until the Bluetooth and charge base pogo issue is fixed can't rate this better. Other then that I love the mug.

This mug has chips and flakes on the bottom of the inside. Very disappointed, especially for what it cost. Barely had it for one year. Would not recommend.

Stopped working after one month. Says it’s empty when it’s not. Likely because of a firmware update bug. Ember has refused to reply to requests for support or refund. Many cases of this being reported. I’m going to report Ember to the Better Business Bureau, as are many other people.

I received this as a gift. I love it. I don’t use any other mug for my coffee.

I bought one for hubby last year and he loves it. I finally got mine and I love my morning ritual now. A lovely cup of hot tea while watching the birds.

Please do not promise and not deliver. The app does not connect, ever morning the mug has disconnected and then you have to reconnect it and even then, you are lucky to have it work. Sometimes pouring fresh hot tea from the kettle and it does not think there is any liquid in the mug. The change the LED colour feature NEVER works. Reset does not work, sometimes the power on and off does not work. My brand-new mug will not hit 100% charge. This is a garbage product, do not waste your time or money on it. ALL HYPE.

After a couple months, but now I can’t get it to connect with the mug. The mug still works without being connected But I can’t turn it off when it’s empty. It would need to go back on the charger. I’ve done everything I can to make it connect. Followed the Instructions in the app and it won’t work. I got this for Christmas, so I’ve had it for two months… We’ll see what future months bring.

It was a great cup until I accidentally microwaved it

I love this cup, in fact I have two, one is 7-8 yrs old. I've had to replace the charging plate FIVE times, due to the prongs sticking in the down position. I just read a review from "Steve" who said put a drop of vinegar on them, wait awhile, and they pop back up again. And it WORKS!! HAPPY!!!! He also said use MTK oil after but I dont know what that is. The other thing is alot of people are upset that the app connection doesnt work. I found that too, so I stopped using it and my cup works just fine. Just a thought. :)

I have had my Ember mug for about two years and have needed to replace the charging pad and now the replacement charger has also failed. POOR quality charging pads. Save your money unless you just want to have a nice looking mug that doesn’t hold a charge. I’ll never spent any more money on these products.

Mug 2 - stopped working after a few days - tried all of the solutions offered online with no luck - emailed support- no reply 10 days later