Fiskars Softgrip Detail Knife: Silver Craft Cutter, Manual Titanium Blade, Art & Stationery Tool, 8.25" Length

If you're experiencing issues with the blade not locking, we recommend filing a claim so we can assist you further. Please reach out to our customer support team for help: https://www.fiskars.com/en-us/customer-service/warranties

We’re sorry to hear you’re having trouble securing the blade in your Fiskars Softgrip Detail Knife. The blade should click into place, but we understand that sometimes additional guidance can help. We appreciate your suggestion for a video tutorial—it's something we’ll consider for future improvements. In the meantime, please feel free to reach out to our customer service team for step-by-step assistance or if you feel this is due to a manufacturing defect: https://www.fiskars.com/en-us/customer-service/warranties. We want to ensure you're able to use your tool as intended! Thank you for your feedback.

We're sorry to hear about your experience with the Fiskars Softgrip Detail Knife. Safety is a top priority for us, and we regret that the knife did not meet your expectations. Thank you for sharing your feedback, and we apologize for any inconvenience this has caused.

Thank you for your feedback! We're sorry to hear that you're experiencing issues with the blade becoming loose on your Fiskars Softgrip Detail Knife. The blade should stay securely in place during use, and we appreciate you bringing this to our attention. It may be helpful to ensure the blade is properly inserted and tightened initially, but if the problem persists, please consider contacting our customer service team for assistance or a potential replacement (https://www.fiskars.com/en-us/customer-service/warranties). We want to make sure you have the best experience with our products. Thanks again for your review!

Here are some tips to help with changing the blade on the Fiskars Softgrip Detail Knife: Unlock the Blade: Most likely, the issue is with unlocking the blade before removing it. Look for a blade release mechanism near the base of the knife. It may be a sliding button or a button that needs to be pressed to release the blade. Remove the Old Blade: Once the blade release is triggered, the blade should slide out of the handle. Be sure to grip the blade by its edges, not the sharp part, to avoid injury. Insert the New Blade: Take the new blade and carefully align the blade holder slot with the blade. Make sure it's facing the right direction, and gently slide it into place. Secure the Blade: After inserting the blade, push it in until it locks into place. You should hear or feel a click when it’s secure. If the blade doesn't lock, try adjusting the position slightly to make sure it fits properly. Test the Mechanism: Before using the knife, gently tug on the blade to make sure it is securely locked in place. If it's loose, repeat the steps or check for any obstructions in the blade slot. If these tips don't resolve the issue, please reach out to our customer service team at warranty@fiskars.com, and we'd be happy to assist you further!

We're sorry to hear about your experience with the Fiskars Softgrip Detail Knife. Here are a few suggestions that might help: ensure the blade is properly installed and securely tightened. Sometimes, the blade can come loose if not correctly positioned. Make sure the locking mechanism is fully engaged. This can help keep the blade in place during use. Regularly check and maintain the knife to ensure all parts are functioning correctly. This includes cleaning any debris that might affect the blade’s stability. If the problem persists, consider reaching out to customer service (warranty@fiskars.com).

Thank you for sharing your feedback on the Fiskars Softgrip Detail Knife. We’re truly sorry to hear that you're experiencing issues with the blade not staying in place. To help ensure the blade stays securely in position, try the following tips: Ensure Full Insertion: Make sure the blade is fully inserted into the knife holder. If it’s not seated all the way, it could cause it to loosen. Tighten the Blade Mechanism: Check the mechanism that holds the blade in place and tighten it securely. If your model has an adjustable screw, make sure it’s tightened properly to avoid any movement. Check for Damage: Inspect the blade or holder for any damage or wear that might be causing it to come loose. If the parts are worn, it could affect the blade's security. If the issue persists despite these steps, please contact our customer service team (warranty@fiskars.com), and we’ll be happy to assist with a solution.

Thank you for your feedback on the Fiskars Softgrip Detail Knife. We're sorry to hear that you're experiencing issues with the blade not staying in place. To ensure the blade stays securely in position, try these tips: Ensure Proper Insertion: Make sure the blade is fully inserted into the knife holder, as an incomplete insertion can cause it to loosen. Check the Blade Lock: If your model has a locking mechanism, ensure it’s engaged properly to hold the blade firmly. Tighten the Blade Holder: If the holder has any screws, gently tighten them to make sure the blade is secured in place. Avoid Excessive Force: Applying too much pressure during use can sometimes cause the blade to shift. Use light, controlled strokes for best results. We hope these tips help resolve the issue. If the problem persists, please reach out to us, and we'd be happy to assist further: warranty@fiskars.com

Thank you for your detailed review and for sharing your experience with the Fiskars Softgrip Detail Knife. We're glad to hear it worked well for you initially, but we’re sorry to learn about the issues after changing the blade. It’s possible that the blade is not seating properly in the knife, which could cause it to shift during use. Here’s how to correctly change the blade on the Fiskars Softgrip Detail Knife: Steps for Blade Replacement: Loosen the Collar: Twist the metal collar near the blade counterclockwise to loosen it. This will release the blade from the blade holder. Remove the Old Blade: Carefully slide the old blade out. Be cautious when handling it to avoid cuts. Insert the New Blade: Align the new blade with the holder, ensuring it fits snugly into the groove or slot provided. The blade should sit flat and straight without wobbling. Tighten the Collar: Twist the collar clockwise to secure the blade in place. Make sure it's tightened firmly to prevent the blade from shifting during use. Test the Blade Stability: Before using, gently press the blade against a surface to ensure it doesn’t tilt or move. If it does, tighten the collar further. Tips: Double-check that the blade is the correct size and type for the knife. If the blade still shifts after following these steps, inspect the blade holder and collar for damage or wear. Always use caution when changing and testing the blade to avoid injuries. If you continue to experience issues, it may be a manufacturing defect or wear over time, and reaching out to customer service for assistance might be helpful: https://www.fiskars.com/en-us/customer-service/warranties

Thank you for sharing your experience with the Fiskars Softgrip Detail Knife. We’re sorry to hear about your frustration and that the blade doesn’t stay securely locked. This isn’t the experience we want for our users, especially with a tool designed for precision and reliability. It sounds like the blade retention mechanism may not be functioning as intended. While the collar should securely hold the blade in place, occasional defects or wear can impact its performance. If you haven’t already, you might try the following: Check the Collar: Ensure the collar is tightened firmly when the blade is inserted. Sometimes an extra turn can help secure the blade better. Inspect the Blade Slot: Look for any debris or misalignments in the blade holder that might prevent proper locking. Replacement or Warranty: If the knife still fails to perform as expected, it could be a defect. We recommend contacting customer service to explore warranty options or a replacement: https://www.fiskars.com/en-us/customer-service/warranties

Thank you for your feedback. We’re sorry you had a negative experience with our product. Please contact our consumer services team here to file a claim (the website isn't mobile-friendly, so file via PC - if you still have the receipt, include that as well): https://www.fiskars.com/en-us/customer-service/warranties. If you receive an error message, email your name, shipping address, sales receipt, photo of your entire item, and the issue to: warranty@fiskars.com