Happiest Baby SNOO Smart Sleeper Bassinet - White/Brown

Loved this bassinet, but super disappointed with the greed of this company. They’ve completely locked you in, after spending an obscene amount of money on this bassinet and the required accessories, I now have to spend 20 dollars a month to use the app to access key features for my bassinet. Not to mention, this severely hurts your resale value, which is huge when you spend this much on a bassinet that you use for 6 months. I used to recommended this bassinet to basically everyone I met, but I will no longer be. Can’t wait to see what competitors come from this fiasco.

Don’t buy. Bait and switch. I was using the snoo and at 4am they decided to switch the app to a subscription model. This is robbery to charge for functionality that was already available. Find an alternative because happiest baby is trying to squeeze every penny out of you while you sleep. Snoo is worthless without the app and the app already was poor.

Happiest Baby just release a paid subcription for it's basic features of the app. I've used the snoo on my last 2 childern, but this is completely unacceptable. For a product that cost $1,700 and require a subscription for it basic features. This is a very unethical move in my opinion and will not be supporting this company moving forward. Additionally, if anything is ever wrong with your snoo there is no repair program. They tell you to throw away your very large purchase and buy another. Another really unthical thing. I would NOT recommend buying from this company.

Imagine paying over $1500 for a bassinet to then have to pay $240/year to actually work it? Thats right. Photo above, anything with stars next to it you need to pay $20/month to use. Definition corporate greed. As of July 2024, with the new app update, we lost any control of our snoo except whatever was programmed and the volume level. Absolutely bogus. Not worth it anymore on principle.

Features of this product that were advertised to us as included with the purchase price are now suddenly behind a subscription fee of $20 a month. The Snoo is already way too expensive. Feels like bait and switch. Really unhappy with this company.

I loved this product for my oldest child, but I just had my second and the company rolled out a paid subscription. There are now a number of features that are only accessible with the insanely expensive subscription. It’s on “sale” for $10 a month right now but it’s typically $20 a month. This company is clearly predatory and has made their product only accessible to a very limited number of people who can afford their insane price tags. If you receive this product as a gift or you bought it used, you are forced into paying $20 a month to access features that your child most likely will need. It’s really sad because this is clearly not a child or family focused company. Their subscription fees makes it very clear that they’re only worried about profit and will happily take advantage of sleep deprived parents of newborns. I think a lot of people were willing to pay a lot of money for the product itself, but the subscription makes it so that it’s not a one time cost. You now have to pay for it for every additional child you have or if you buy it used. They clearly do not care about making sure all families have the potential to access to their product which can offer a great option for safe sleep. Extremely disappointed.

I purchased this expensive product for my 1st baby and it was okay it kept him down from time to time. Although they now just introduced a $19.99 subscription to unlock features that were previously free before. This is shocking since we were planning to use the bassinet for our future children. I wouldn’t recommend spending so much money on this bed then having to pay a subscription service to use the app. The free version of the app is basically useless. Look at other options than this.

Happiest baby is not a trustworthy company. I bought the snoo and happiest baby is now extorting me for $20/mi the just to use the basic features advertised as included. If you want to add a subscription for new premium features so be it but locking away previously free features is reprehensible.

SNOO is now requiring a paid $20/month subscription for anyone to use the SNOO in its full capacity. On top of how much they’ve increased its cost recently (almost $500) this just seems yet another ridiculous way to squeeze extra pennies out of anyone.

I loved having a snoo for my third baby. Wish I had it for my first two. By 8 weeks old, he would sleep 11 hours with one wake up which was amazing! My only complaint is that my very tall baby only fit in it until 3 months old, I wish we could have used it longer.

I have a small infant daycare and we love our snoo

I was convinced I didn’t need this with my first kid then during my second pregnancy I decided I needed all the help I could get as he still doesn’t sleep through the night. The first night home in the hospital my baby started to cry and the rocking instantly soothed him back to sleep. (This didn’t work the next night but overall it’s helpful) I felt like I get an extra 20 minutes of sleep at each feed because of the rocking and it would occasionally keep me from getting up. It was a huge help month one. Then month two my son was sick nonstop and I was thankful for the leg risers but with the congestion and constant sicknesses I began holding him for all naps and rocking him to sleep myself for naps and the initial night sleep which is where I currently am. Our sleep is decent at 2 months with one 5hr stretch from 7pm-12am and I bet if he wasn’t sick and I let the snoo do its thing it might even be better. It’s crazy expensive but even getting one extra hour a night spread out over 3 night feeds makes it worth it for me.

The snoo works like a charm and puts my mind at ease knowing babe is safe! Helps soothe throughout the night and has different modes so you can customize based on your needs

Lots of others have covered the sleeping and safety benefits and drawbacks of the Snoo. So I’ll take a moment to talk about the reliability and build quality of this product. We are on to our 6th Snoo for our two kids. (All rentals.) 1.) The speaker started making horrible loud crackling sounds instead of playing white noise. You can’t disable the white noise, so our only solution was to cover the speaker opening in duct tape while we waited for our replacement. I can tell that they’re using a fairly budget amplifier. Even when working correctly it buzzes with a lot of 60Hz noise from the wall power. Not surprising they just completely fail. Please let us disable the white noise if you’re going to continue using cut rate components like this. 2.) The second Snoo worked fine for the remaining 4 months that our first kid needed it for. They even sent us a free large Snoo sack with the replacement, which was nice I guess. 3.) The third Snoo was two years later, for our second. Within the first several weeks, the speaker started failing in a different way. It cut out when the platform swung to the right. My guess is the wiring was coming loose or rubbing against something. Again with the duct tape and replacement. Please let us disable white noise! 4.) The fourth and fifth Snoo showed up at the same time, with a single shipping label that said there was only supposed to be one box. But there were definitely two boxes. They told me to send one back. Packing and shipping Snoos is a huge pain. They’re heavy and cumbersome and don’t fit in a lot of cars easily. I live in Seattle and didn’t really want to leave it outside in the rain and at the mercy of porch pirates for a Fedex pickup. 5.) The fifth Snoo worked for a few months until it started pickup ghost noises and leveling up when it was completely silent in the room. This happened every 10-20 minutes, all night long, waking up us and the baby. This means that we have to lock the Snoo at baseline and not use the automatic soothing. Which means if we do want to sooth, we have to be awake and do so manually from the app. 6.) The sixth Snoo is on its way. Crossing our fingers. My biggest takeaway is that I would never, ever buy a Snoo outright. They are poorly made and only come with a one-year warranty. If you’re going to rent, consider that you probably need a backup plan for if your Snoo inevitably craps out on you. It’s up to you if the sleep benefits are worth the hassle. Fortunately you can try it for a month and see.

Has provided so much comfort to me and my husband during our guest week home with a newborn. Baby is strapped in securely, SNOO is responsive to her cries and app is helpful for tracking quality and quantity of her sleep

My husband and I rented the Snoo Smart Sleeper and we were thrilled at how quickly our baby adjusted and began sleeping through the night! We are so thankful for the snoo and would highly recommend to anyone! The snoo has made the newborn stage so enjoyable because we are ALL getting sleep.

So at first when the baby came home from the hospital we were trying a normal bassinet and sleep wasn’t going great. My friend suggested we get the snoo after raving reviews so we did and it literally has changed our lives. We all are getting such better sleep with longer sleep stretches and the motion and sound technology is genius!

My husband and I had our first baby in April of 2023 and as new parents the SNOO bassinet was an absolute blessing! Our main concern with having a newborn was SIDS, the built in swaddle really does give us peace of mind knowing that Noah won’t roll onto his stomach. We shopped around for other bassinets but honestly nothing competes with the SNOO.

With my first baby, sleep was a nightmare, but I was fortunate to get SNOO as a gift for my second, and it made a world of difference! Where I felt lucky to get 3 straight hours of sleep with my first, my second child was able to sleep 5-6 hours by 3 months and 8-9 hours by 4 months. There were definitely rough patches along the way during teething and sickness, but overall, our sleep and quality of life were so much better this time around!

At times with baby #2, you just don’t have enough hands. It’s so helpful to count on the Snoo to rock baby gently to sleep. Both babies loved it, and so did I. Worth every penny!