Herbal Essences Clarifying Shampoo with Tea Tree

Thank you for getting in touch about our Herbal Essences Clarifying Tea Tree Shampoo. We're sorry to hear that you and your family experienced some waxy residue. All of our products are put through many quality checks so that they reach you in the best of condition. What you've shared has definitely been unexpected and we will be reporting this to our Quality Assurance team. Please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we can better assist you.

We want to thank you for getting in touch about our Herbal Essences Clarifying Tea Tree Shampoo. It's so upsetting to hear that you have experienced some hair loss. That's definitely not the kind of news we want to hear from any of our consumers and we understand how devastating this may be. We appreciate your concern and want to assure you that our hair care products do not cause or speed up hair loss. A great deal of work has gone into the development and testing of all our products to ensure they are safe for use. Additionally, we have extensive quality controls in place and our products are used by millions of people every year. Hair loss is normal and is a continuous process. Hair goes through a natural cycle of growth where each hair grows long, falls out, and is replaced by a new hair. If you are noticing a significant amount of hair loss, we recommend speaking to your doctor. When you have the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we can better assist you.

Thank you for reaching out about our Herbal Essences Clarifying Tea Tree Shampoo. It's disappointing to hear that your hair became more oily then usual. That's definitely not the experience we want you to have and we'll be reporting this to the rest of our team. To prevent this from happening in the future, be sure that your hair has been thoroughly rinsed. If a shampoo, conditioner, or even a styling product isn't fully rinsed out, it can leave your hair oily. We'd like to gather more information regarding your experience. When you have the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page.

We appreciate you for getting in touch about our Herbal Essences Clarifying Shampoo with Tea Tree. It disappoints us greatly to hear that your hair dried out and that the scent was also too strong for you. This isn't the kind of experience we want you to have and we understand how this can be frustrating. Please be assured hat your commments are being shared with the rest of our team. In the meantime, it may help to know that hair is typically dry if it's not conditioned well enough. For a better experience we recommend using a rich conditioner. You can also try using a conditioning treatment 2 or 3 times out of the week. Also, when we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that scent preferences can vary from person to person, though, so we really appreciate you for taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team as well. We'd like to collect more information so we can better assist you. Please give us a call at 1-855-236-3327 or email us through our Contact Us Page.

Thank you for reaching out in regards of our Herbal Essences Clarifying Tea Tree Shampoo. While we're glad that you like the product's scent and that it was able to help get rid of any excess oil, we are deeply sorry to hear that your scalp was left burning. We understand how frustrating this experience can be and it's not one we want you to have. We want to make sure your comments get the attention they deserve. To do so, we'd like to collect some additional information from you. Please know that the details you provide will be shared with both our Safety Team as well as the rest of our Herbal Essences Team. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we recommend discontinuing the use of the product. If you still have any remaining, we ask that you keep it on hand in the event we may need to retrieve it. When you find the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we can assist you further.

Thank you for reaching out and sharing this information regarding our Herbal Essences Clarifying Shampoo with Tea Tree. We're sorry to hear that your hair felt stringy and had fallen out. That's truly not the kind of experience we want you to have and we understand how devastating that can be. We appreciate your concern and want to assure you that our hair care products do not cause or speed up hair loss. To make sure your comments get the attention they deserve, we'd like to collect some additional information from you. Please know that the details you provide will be shared with both our Safety Team as well as the rest of our Herbal Essences Team. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we recommend discontinuing the use of the product. If you still have any remaining, we ask that you keep it on hand in the event we may need to retrieve it. When you find the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we can assist you further.