JBL Tune Buds True Wireless Bluetooth Noise Canceling Earbuds with Built-in Mic

Thanks for your feedback. Here are some troubleshooting steps that might help isolate the issue with your JBL Tune Buds. First, check the balance control. This allows you to make one side louder than the other. Be sure that the left/right balance control is set to default (centered). Check the balance control on your source device by going to the "Accessibility" settings and on your music player app, commonly found in the playback or EQ settings. You can also check the balance control on the JBL Headphones app. Next, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. Last is reset, with both earbuds on and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair it again. Note: RESET will wipe all previous settings and pairings, so it will be necessary to pair your unit with your devices again. If the issue remains, please contact us for further assistance.

Thanks for your feedback. To achieve a secure fit, angle the ear tip slightly downward to make it easier to insert into your ear, then gently twist the earbud to fit it securely into the shape of your ear. Alternatively, you can try other ear tips from a third-party retailer that is compatible with our JBL Tune Buds and will fit your ear. If you need further assistance, please contact us.

Thank you for bringing this into our attention. That’s not the experience we want you to have with our JBL Tune Buds. TWS ear buds, charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. Please clean the contact points of your earbuds and the charging case. Also, to achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. For further assistance, feel free to contact us directly: https://support.jbl.com/us/en

Thanks for your feedback. To achieve a secure fit, angle the ear tip slightly downward to make it easier to insert into your ear, then gently twist the earbud to fit it securely into the shape of your ear. Alternatively, you can try other ear tips from a third-party retailer that is compatible with our JBL Tune Buds and will fit your ear. If you need further assistance, please contact us.

We appreciate your feedback. If the earbud shows a light indicator and fully charged, try doing the reset procedure. Make sure the earbuds are not connected to any Bluetooth. Press either the left or right earbud three (3) times then hold it on the third tap for 5 seconds. Once done, put back both earbuds inside the charging case for 10 seconds while the lid is closed, and connect them again to your device. Please forget JBL Tune Buds TWS on your paired devices before pairing again as reset would default all the settings of your earbuds. Please contact us directly for further assistance.

This is not what we want you to experience with our JBL Tune Buds. Try manually pairing both earbuds by simultaneously removing it inside the charging case and connect it to your mobile device. In case this does not resolve your concern, please reach out to our customer support.

We appreciate your feedback on our JBL Tune Buds. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. We also recommend considering larger ear tips from third-party sellers. If you need more help, please contact us.

We appreciate your feedback on our JBL Tune Buds. We understand that the sound quality of this product didn't exceed your expectations. Our JBL Tune Buds is compatible with our JBL Headphones app, you can use the app to modify the equalizer setting to produce the sound to your preference.

Thanks for your feedback. We're always looking for ways to improve. If you need more help, please contact our customer support.

Thank you for your feedback on our JBL Tune Buds. If you're using an Equalizer (EQ) on your app or source device, please try turning it off. We also recommend connecting it to another source device. If the issue remains, please contact us for further assistance.

Thanks for your feedback on our JBL Tune Buds. We're here to help. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.

Thanks for your feedback. We would like to work with you directly to address the issue with your JBL Tune Buds. You may contact us or file a warranty claim here https://support.jbl.com/us/en/customer-service/warranty-request.html

We're here to help. To achieve the best seal and secure fit with your JBL Tune Buds, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.

We appreciate you taking the time to share your feedback with us. We understand your concerns and we're always looking for ways to improve. We'll pass this along to our development team. If you need further assistance, please contact us.