all
scooters-hoverboards| Model | Scooter Weight | Holds Up To | Suggested Age |
|---|---|---|---|
| 2-Wheel Kick Scooter | 6 - 13 lbs | up to 143 - 222 lbs | 5 - 8+ years |
| 3-Wheel Kick Scooter | 14.25 lbs | up to 143 lbs | 3+ years |
| Pro Scooter | 7 - 13 lbs | up to 143 - 222 lbs | 5 - 8+ years |
| Electric Scooter | 21 lbs | up to 120 - 220 lbs | 8+ years |
| Self-Balancing and Hoverboards | 8 - 28 lbs | up to 176 - 220 lbs | 8 - 18+ years |
All Sizes in Inches Unless Otherwise Stated
A: Dear Nelson, Thank you for bringing this to our attention. The Jetson Lumino Hoverboard should indeed come with a charger, and we sincerely apologize for the inconvenience and the condition of the package upon arrival. Please reach us at our toll-free number, 1 (844) 585-7462, from 9am to 5pm EST. We're committed to ensuring your complete satisfaction and will strive to meet your needs to the fullest extent. Best Regards, Customer Service Team at Jetson
A: Dear Shan, Thank you for reaching out and sharing your feedback about the Jetson Lumino Hoverboard. We understand that the volume of the powering on/powering down voice can be quite loud, and we sincerely apologize for any inconvenience this may have caused. Currently, there isn’t an option to adjust or turn down the volume of the voice prompts directly. However, we appreciate your feedback and will take it into consideration for future product updates. If you have any other questions or need further assistance, please don’t hesitate to contact us at 1 (844) 585-7462, available from 9 am to 5 pm EST. We appreciate your understanding and thank you for choosing Jetson! Best Regards, Customer Service Team at Jetson
A: Dear Valued Customer, Thank you for bringing this to our attention, and we’re sorry to hear about the issue with your Jetson Lumino Hoverboard. It sounds like there might be a problem with the alignment or assembly of one of the wheels. We’d like to help resolve this for you. Please contact us at 1 (844) 585-7462 (available from 9 a.m. to 5 p.m. EST), or email us at help@ridejetson.com. Our team will assist you with troubleshooting the issue or arranging for any necessary repairs or replacements. Your satisfaction is important to us, and we appreciate the opportunity to make this right for you. Best Regards, Customer Service Team at Jetson
A: Dear Chelsea, Thank you for reaching out! The Jetson Lumino Hoverboard and most hoverboards, including other Jetson models, are designed primarily for smooth, hard surfaces like pavement or tile. While they can move on low-pile carpets, it may be more challenging to maneuver due to increased friction and reduced traction. Using a hoverboard on thicker or high-pile carpets can put extra strain on the motors and reduce battery life, so it’s generally not recommended for regular use on carpeted surfaces. We hope this information helps! For any further inquiries or assistance, please feel free to reach us at our toll-free number, 1 (844) 585-7462, available from 9am to 5pm EST. We’re more than happy to assist! Best Regards, Customer Service Team at Jetson
A: Dear Valued Customer, Thank you for reaching out! For the Jetson Lumino Hoverboard, the compatible seat attachment is the JetKart Hoverboard Attachment, model number JKAR19-BLK. We hope this information helps! If you have any further questions or need assistance, please feel free to contact us at our toll-free number, 1 (844) 585-7462, available from 9am to 5pm EST. We're here to help and more than happy to assist! Best Regards, Customer Service Team at Jetson
A: Dear Kristie, Thank you for reaching out and for your feedback. We’re sorry to hear that the bottom of the hoverboard is scraping on the ground. It sounds like we need to take a closer look at your unit. Our team is ready to assist you and troubleshoot the issue. Please contact us at our toll-free number, 1 (844) 585-7462, available from 9 AM to 5 PM EST. We're committed to ensuring your complete satisfaction and will do our best to address your concerns. Best Regards, Customer Service Team at Jetson
A: Hi Char, please reach out to us at reviewresponse@ridejetson.com and our Support Team can point you in the right direction for a new charger!
