MONDAY Moisture Conditioner

So happy you're loving our MOISTURE Conditioner!

We’re so sorry to hear about your experience and truly appreciate you sharing your feedback. We understand how frustrating it can be when a product doesn’t work as expected, and we apologise for any discomfort you’ve experienced. We also appreciate your thoughts on the fragrance and will be sure to pass that along to our team. Our products are designed to cater to different hair types and concerns, and it sounds like you may benefit from exploring a different formula. For dry or dull hair, we typically recommend our MOISTURE line to help nourish and hydrate. However, for those with oilier hair types, our VOLUME or CLARIFY lines may be a better fit, as they provide a deeper cleanse. We truly value your feedback and are always looking for ways to improve, so we’ll be sure to pass it along.

So glad you're seeing results from our MOISTURE Conditioner!

We're sorry to hear that the MOISTURE Conditioner didn’t work as expected. It's designed to deeply nourish dry and dull hair, but we understand that everyone's hair is different. If your hair tends to get oily quickly, our VOLUME or CLARIFY lines may be a better fit. We truly appreciate your feedback and thank you for giving MONDAY a try!

Hi Mar, thank you for taking the time to get in touch – we consider any and all customer experiences and feedback as important. We know hair fall can be concerning, so we’re sorry to hear you’re experiencing it. We’d like to assure you MONDAY has been dermatologically tested and has been found safe to use, but that doesn’t necessarily mean that individuals such as yourself won’t have individual experiences or reactions. Of course, you know yourself and your hair, so if you’re concerned we’d recommend you stop using MONDAY and revert back to your original shampoo/conditioner. That said, we wanted to highlight that hair fall is a natural occurrence during the Telogen phase of the hair growth cycle, and it could be that your use of MONDAY has coincided with this. It could also be that typically when we start to use a new product, we’re more conscious of any adverse effects (like hair fall) – and naturally when we’re looking out for something, we’re bound to notice it more. Hair fall can also occur due to stress, hormonal and lifestyle changes, and the use of certain medication. If you’re certain none of those factors could be at play, we’d recommend talking to your healthcare professional as it might be that you have an intolerance or allergy to an ingredient in our products or another product you’re using. We want to assure you that many of the ingredients found in MONDAY are industry standard, and used across common salon brands - but that also means there’s a chance you could have issues in future with other similar products. That said, we'll be sure to pass on your feedback to our wider team.

Tysm for the love! You've made our day.

Hi Sierra, thank you for sharing your experience with us. We’re sorry to hear that you didn't enjoy our MOISTURE Conditioner. We appreciate your feedback and want to ensure you have the best experience with our products. Our recent formula enhancements were designed to improve smoothness, shine, and frizz protection, offering up to 300% more manageability while providing a gentle cleanse. Moreover, it now contains active ingredients like Hyaluronic Acid and Shea Butter to give dry and dull hair a hydration boost, leaving it feeling nourished and revived. We’ve received great feedback from many customers who love our MOISTURE line, but we understand that everyone’s hair is unique, and individual experiences can vary. It’s possible that another product from our range might be a better fit for you, and we encourage you to explore our entire range available on our website or reach out to us as we'd be happy to help you find the best fit for your hair type and hair needs.

Glad you love the fragrance and are seeing great results!

Hi Jaimee, Thank you for sharing your experience—we’re truly sorry to hear it hasn’t been a positive one. Hair fall and itching can be distressing, and we completely understand your frustration. We’d like to assure you that MONDAY products are dermatologically tested and meet stringent industry standards. However, we know that everyone’s hair and scalp are unique, and individual sensitivities or reactions can sometimes occur. Hair fall is a natural part of the hair growth cycle, particularly during the Telogen phase, which can sometimes coincide with starting a new product. However, we also understand it can be concerning to notice an increase. Factors like stress, hormonal changes, lifestyle shifts, or even certain medications can contribute to hair fall and scalp irritation. If you’re concerned, we recommend stop using MONDAY and returning to your previous routine. We’d also like to highlight that the ingredients in MONDAY are commonly found in many salon-quality brands, but this also means there’s a possibility of experiencing similar issues with other products that use similar formulas. So we recommend consulting a healthcare professional to explore if there is an intolerance or sensitivity to an ingredient in our products—or another product in your routine that might be at play. We value your feedback and are here to help in any way we can. Please reach out to us if you need any further assistance.

Hi Hellen, thank you for sharing your feedback. We are sorry to hear that our MOISTURE Conditioner didn’t meet your expectations. Our MOISTURE line is designed with ingredients like Shea Butter to provide hydration and nourishment. While many customers find it beneficial, we understand that individual experiences may vary. And so, we would recommend trying our SMOOTH line. It features a creamy cleansing system that is formulated to address frizz and enhance manageability. Many of our customers with curly hair have loved the results, and we hope it provides the hydration and manageability you’re looking for. We hope you find this helpful.

So over the moon to hear you've found the holy grail for your hair! Enjoy.

Hi there, thanks for sharing your feedback - we consider any and all customer experiences and feedback as important We know hair fall can be concerning, so we’re sorry to hear you’re experiencing it. We’d like to assure you MONDAY has been dermatologically tested and has been found safe to use, but that doesn’t necessarily mean that individuals such as yourself won’t have individual experiences or reactions. Of course, you know yourself and your hair, so if you’re concerned we’d recommend you stop using MONDAY and revert back to your original shampoo/conditioner. That said, we wanted to highlight that hair fall is a natural occurrence during the Telogen phase of the hair growth cycle, and it could be that your use of MONDAY has coincided with this. It could also be that typically when we start to use a new product, we’re more conscious of any adverse effects (like hair fall) – and naturally when we’re looking out for something, we’re bound to notice it more. Hair fall can also occur due to stress, hormonal and lifestyle changes, and the use of certain medication. If you’re certain none of those factors could be at play, we’d recommend talking to your healthcare professional as it might be that you have an intolerance or allergy to an ingredient in our products or another product you’re using. We want to assure you that many of the ingredients found in MONDAY are industry standard, and used across common salon brands - but that also means there’s a chance you could have issues in future with other similar products. If you think perhaps it could be a coincidence and you’d like to keep using MONDAY, give your hair a brush before you hop in the shower (to evenly distribute your natural oils and get rid of any knots), then try using your Conditioner before your Shampoo to increase hair slip and reduce the chance of pull/breakage. Do let us know your thoughts and keep us updated as to how you go with this. We’re here to assist.

We love this for you!

Hi there, thanks for sharing your feedback – we're sorry to hear about your experience. We consider any and all customer experiences and feedback as important. We know hair fall can be concerning, so we’re sorry to hear you’re experiencing it. We’d like to assure you MONDAY has been dermatologically tested and has been found safe to use, but that doesn’t necessarily mean that individuals such as yourself won’t have individual experiences or reactions. Of course, you know yourself and your hair, so if you’re concerned we’d recommend you stop using MONDAY and revert back to your original shampoo/conditioner. That said, we wanted to highlight that hair fall is a natural occurrence during the Telogen phase of the hair growth cycle, and it could be that your use of MONDAY has coincided with this. It could also be that typically when we start to use a new product, we’re more conscious of any adverse effects (like hair fall) – and naturally when we’re looking out for something, we’re bound to notice it more. Hair fall can also occur due to stress, hormonal and lifestyle changes, and the use of certain medication. If you’re certain none of those factors could be at play, we’d recommend talking to your healthcare professional as it might be that you have an intolerance or allergy to an ingredient in our products or another product you’re using. We want to assure you that many of the ingredients found in MONDAY are industry standard, and used across common salon brands - but that also means there’s a chance you could have issues in future with other similar products. Moreover, we'd also like to add that MONDAY’s products meet the same regulations and industry standards that any other product on the market must. Our products are formulated in accordance with all appropriate regulations, have been tested by third parties, and are also dermatologically tested. In particular, the EU standards are the most stringent of all hair care regulations, which we have met. These regulations exist to protect consumers from being exposed to ingredients that may harm them or cause an adverse reaction, and any brand that enters the market (including MONDAY) must reflect these standards. However, we're once again sorry for your experience and that it didn't work for you. We'll be sure to pass on your feedback to our wider team. Team MONDAY

Hi Marina, thanks so much for your feedback. Our goal is always to balance the efficacy of our products with a scent that isn’t overpowering or going to lead to reactions (which can happen if a product has a high percentage). We’ll be sure to share this feedback with our product team though, as we’re always looking to refine that balance! Moreover, for best results, we recommend using the line best suited for you. We recommend exploring our wide range of products on our website. Please free to reach out if you need help picking the right one for you. Team MONDAY